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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(814)

Attribute Ratings

Reviews

(126-150 of 443)
Companies can't remove reviews or game the system. Here's why
May 24, 2022

Great product!

Lynn Meadors | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Having Gong allows us to easily collaborate because we can record calls to be shared internally and externally. As our entire team has access to the platform, all of the recordings are available for everyone to access - this means that messaging can be seamless across functional areas and that we never "misremember" a conversation.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At the last two companies I have been at, we have had Gong as a resource I found to be very helpful. It was implemented at both organizations for feedback purposes and increasing sales win rates. I think the initial adoption of Gong can be a challenge when reps feel like they're being listened to or micromanaged, but I find it has been extremely helpful to have the transcripts of calls to limit my note-taking and the ability to see suggestions/tips (feedback, wait time, talking time, etc.) I have been impressed with how many features Gong.io has added just in the last 2 years! I also love that I can comment and tag my colleagues so they can listen in on the recorded call. I do wish calls were recorded a bit faster - I find it takes a few hours before the recording is available. I also wish I had a direct relationship with a Gong.io CSM rep for 1:1 support so I am utilizing Gong most effectively. I would recommend Gong, it enables our teams to work smarter and become aware of habits on calls!
Rachel Brakke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At iCapture, we utilize Gong to record all interactions with our clients. From the welcome call to team training, we record every meeting so that we can stay in the moment with our clients, but still have a resource to reference the conversation. We often share training recordings with our clients so that they can distribute them internally, and we review the recordings with our team to help improve our talk tracks and processes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
- Note-taking for review - understanding client problems better to explain internally in order to come up with fitting solutions - Training - understanding how I can improve my meetings. Discovery questions, mirroring/matching client, filler words -Tracking deals - seeing what my pipeline is looking like and staying on top of it
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to ideate product improvements and suggestions from the customers. Our team can directly see the feedback and search for it as Gong has the ability to transcribe calls, making it searchable across the entire organization.
Josh Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong has been a game-changer, not only in staying organized with my customer and being thorough in follow-up -- it's also helped me be more mindful of gaps I might have in the deal so that I can be more intentional about covering those bases.
Steven Bar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is a fantastic tool to rewatch past calls to understand the metrics of how engaged the customer is and how you are performing. I use it every day to learn from my peers, learn from my mistakes, and to collect any additional data I might have missed while on the call. It's easy to use and easy to navigate for specific calls. 10/10 from me.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong in a variety of ways but mostly to support our sales team in various capacities. We leverage gong for internal training for Account Executives and new hires, to better understand our opportunity pipeline, and to consolidate client feedback. Gong is instrumental for individuals to help manage their sales cycles on new accounts and for managers to get better insights on individual pipelines and employee performance.
🎸 Nathan Easom 🇬🇧 | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're a small team and fully remote for the foreseeable future. Gong has been invaluable in enabling our new sales hires (including myself) to ramp quickly and get up to speed. Also it's an amazing tool for enabling cross-timezone collaboration. I regularly give feedback to my colleagues especially the BDR I work with and am always excited to get feedback from others.
Equally, as our product is still fairly new, the feedback loop with sales/product/marketing is invaluable, especially via alerts and streams/Slack alerts which help our product managers and marketing team here real time feedback from the field.

Equally, we're using the Deals tab as part of our forecast meetings to get a more accurate picture of our pipeline health which isn't always the most pleasant experience - sometimes you have to accept your deal isn't as strong as you think. But Gong is like the "wise old man" in the room who tells you how things really are and not how you think they are.

We would really be a lot less successful without Gong. I'd struggle to do my job without it.
Nicole Albanese | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is an extremely important tool for my organization, as we use it as a way to constantly review our work and grow in our role. Gong provides my team with an easy and effective way to review calls for not only ourselves but our team members. This aids in our ability to grow in our own role by building off of the best practices of others within our team. This has been especially handy given that we work remotely and don't have the ability to listen to the calls of colleagues happening a desk or two away. Gong also provides great metrics for better understanding how to optimize our calls. Information regarding patience levels, engagement times, and much more help us adjust our calls to create a better experience for our clients. The system is also user friendly and easy to navigate. I highly recommend this platform!
Miodrag Cutura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is used for recording and transcribing our client and internal meetings. Super useful as it is easy to create post-meeting notes, share the recording with clients and go from there. The reminder sent to keep our deals warm is splendid! It is also easy to review the meetings, look for specific words, whether certain areas of a product were covered, call scoring, reviewing and so much more.
🇺🇦  Jennifer Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong to review intro calls and demo calls. It is widely beneficial for me to go back and listen but also see the text that has been attached to review key parts of the discussion which gives me a better understanding of the convo the 2nd time around. I am allowed to hear things I might have missed the first time which helps me close more deals a I'm paying attention and listening the customer outside of the call.
Agata Dec | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to track customer calls. The professional services organization uses the recordings for a more seamless knowledge transfer and gives feedback to our peers and team members. Before Gong, to obtain any information about a conversation with a customer, we needed to rely on meetings and person-two–person knowledge sharing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Gong provides our team with a fantastic tool that goes above and beyond call recordings and transcripts. Gong provides essential analytics on call topics, allowing us to quickly provide feedback to internal teams on product features and the user experience for products and services. As a CS, it also provides metrics on call interactivity and recommendations for improving calls, giving us the opportunity to identify room for growth when we're interacting with customers. The user interface is seamless and well-integrated within our internal CRM, making Gong one of our go-to tools.
Sandra Snipper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Gong to share calls with our managers to talk through challenges and learn from success, and it has become a sort of a stop-gap that prevents deals from falling through the cracks. The problem that is solved is not having an accurate account of calls. Gong is used on all our calls and is helpful to review the next steps as well as talking points that can be iterated.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is integrated with Zoom at our organization. That said, Gong automatically joins all my calls and starts recording as soon as external partners, outside of CreatorIQ join the call. It's an awesome tool that I use day in and day out - I can always refer back to calls when I need to share the recording with clients or internal team members, review peer calls and leave feedback and keep a check on my own stats (the time I spend on my monologues, patience/pauses when asking a question to participants, etc.) to be the most efficient communicator.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gong is used to recording all customer calls. One example - I was covering for a colleague who was on sabbatical. Some of the information I shared was said to be "the exact opposite" of what my colleague had previously told the customer. Uh oh! I was able to go back and listen to their previous call and confirm that this wasn't the case - we just worded things a bit differently and I could see where the miscommunication was taking place but, fortunately, we were aligned. Without Gong, I wouldn't have been able to find the call quickly, share the snippet externally, and make sure the customer knew she wasn't getting different information from different folks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have Gong automatically record our calls with prospects and customers. It's invaluable when needing to go back and listen to calls to identify action items and get a better understanding of what the prospect/customer was trying to articulate or share out internally or externally. Ultimately, I use Gong as a way to be fully engaged in a call, and it gives me the ability to revisit that call to then capture notes and any necessary follow-up.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have many calls throughout the day, and oftentimes it's difficult to take notes on every technical detail that arises in them. With Gong, I can reference these calls and quickly come up with a detail that I hadn't recalled or taken notes on originally. I've also used Gong to share customer issues with our support team, allowing them to more quickly diagnose an issue rather than having a customer jump on a call again.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong every day in my customer conversations. It allows me to quickly and easily understand the back and forth I am spending with clients and whether I am being the active listener my management encourages me to be. If I struggle to recall key points or followup my call, I can easily refer back to my conversations as well
Maury Rubin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Gong to listen to how reps are pitching our product. It's also incredibly useful to record myself on calls with users so that I can listen back and take more detailed notes. While we originally implemented Gong for our sales team to do call breakdowns we have slowly been introducing it to more parts of the organization to listen in on customer insights.
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