Gong

Gong genuinely helps me grow as a Customer Success Professional in so many ways. The tips and tricks I have taken away from replaying business videos have helped me tailor my approach to meetings. The ability to refer back to meeting notes (and pick out key moments) are tremendously usual when researching client solutions. The non-invasive, but important prompts to follow up with my clients keep me on point and help me foster trust in my business relationships. Customer Success relies heavily on retention and the basis for retention is trust. I highly recommend integrating Gong into your #techstack to all virtual-client facing professionals.

At first, I just used Gong to rewatch videos that contained important client talking points or to view meetings that I was not able to make. I loved that it gave me the option to speed up the talking, read the transcript, and leave notes for my team. As I began using Gong from a management standpoint, we began implementing scorecards which allowed me to provide feedback to the team on what they were doing well, and what we could improve on in future calls. Diving even deeper, I learned that you can set up parameters and filters to easily find calls that fit specific criteria. My org focused heavily on client goals and objectives during the kick-off message and this allowed me to easily see if 1) we were asking and engaging on this topic and 2) an easy bookmark and reference point to find this information. Gong has been crucial for our org from sales to CSMs, and implementation. Makes my life a whole lot easier and holds us accountable for what we say!

I use this to track my analytics, my call touchpoints, as well as review my calls for personal coaching. I have found it extremely helpful to improve my calls with clients.

Being able to listen and analyze my team’s calls so I can coach them to have more effective client conversations. I can also see how often they’re having calls, the call duration. Lastly, I’m able to refer back to the calls, watch the video, and read the transcript.

We use Gong to record and transcribe Sales calls , as well as help with follow up tasks, and deal pipeline/forecast tracking. Gong has a wealth of features that enables me to go back and review what I said on a call, what the prospect said, what I need to do in order to follow up effectively/action items, and more. It helps us track key questions and phrases said during each stage of the sales process to improve our discovery framework.

It is being used by departments. It helps sales to stay organized while giving the higher-ups access to not only our deals but visibility into our progress.

We use Gong to help us improve on the phones when talking to prospects and also to help us prep for upcoming calls. It allows us to go in to review our performance. We can see areas we did well and areas for improvement. As well as review the information to make sure we didn't miss anything in our call notes for the next person to review.

Well, to start with, I use the call recordings to share with my customer, snippets, and transcripts. I also use it to understand the matrices of the call and learn what I could've done better. On the other hand, I also use it to ensure my notes are up to date and the reminders for deals at risk is a terrific feature Gong has to offer.

I use Gong to keep detailed notes of my calls with clients. Gong allows me to focus on the conversation with my clients rather than focusing on taking detailed notes.

We use Gong for a few things at Utility Cloud. We use it for prospect meetings, that way we don't have to take as many notes while on a call. We also use it for training purposes. It is very helpful to see what makes a good call versus a bad call.

Gong is wonderful and has helped me grow from being a sales development representative to an account executive. It helps me be a better sales professional by allowing me the opportunity to listen to my calls, see data/analytics, and listen to my colleagues' calls. This allows me to constantly improve and grow my skill set.

We use Gong to review and save sales calls so the CSM team can review post-sale, share examples of customer calls and feedback with developers and share with other internal stakeholders. It also helps to note take and review after calls.

It records all video conversations. It helps me remember what happened and identify key happenings- words said/questions asked (both by myself and the other participants), etc.

We use Gong to record our calls, both internal and external. For internal calls, we will record important meetings that not everyone can attend, so that they can go back and listen to it later. This allows us to have time-sensitive meetings even when someone is out. For external calls, we record everything (with permission). This helps out tremendously with training as there is a library of calls to go through with examples of almost every outcome possible. New hires will be able to hear how pitch calls go and how to handle certain issues that may come up. It also allows us to not be caught up with taking notes on the calls and be present, since you can just look up important details and topics mentioned after the call.

We use Gong in a variety of ways. C-level takes a look at calls from sales reps to be up to date with the market. I also rely on Gong for note-taking and appreciate that it sends me a recap after every call. Most importantly, both my prospects and myself can refer back to the calls to review anything that we may have missed.

There are many roles that tied to one account, but not everyone is able to join all client calls. Gong is great because I can re-watch calls to remember key points that were discussed or I can review calls from years ago that I need context about (ie: onboarding experience). This breaks down all silos and gives information to any user of Gong.

Really gives us insights to the conversations with prospects we have and defines what hat we spend our time on In The meetings. We are able to go back and review past meetings and see exactly how much time we spent talking to prospects in the meeting and how much time they talked as well.

i love having gong as my scribe. i cannot multitask very well where i am engaged in conversation whilst taking notes. having gong is a safety net a caveman like me needs.

Gong helps us to provide a transcript to all our meetings and records and uploads them automatically for us to review it for the future. It's a great tool to go back and learn how the meetings/conversations could be better and see if there's anything that was missed our during the conversation that was important to take note.

We use Gong to ensure all calls follow best practices and are coaching opportunities--whether I'm on the call or not. It greatly speeds the ramp of new hires and flags great behavior at scale.

We used Gong for sales call data. Allowing us to understand in-depth metrics of each call, as well as using the tool for training purposes for new hires. It also allowed us to compile a list of calls we found to be useful to sure with those who were unable to attend, wether that be internal or external.

The main use is low-tenured teams and new managers with a strong focus on coaching reps both on the sales process and consultative selling of our solutions.
Also, as a learning tool for new reps and to understand better how some industries operate.
It occasionally is used to refer back to notes and work deals backward in order to fill in other teams coming into our current deals.

We didn't have a proper onboarding program, and they were implementing it as part of our training program - we were the first batch of salespeople to use this method of onboarding and training.
On top of that, we utilize it as quality control. It was always awkward and difficult to schedule a sales session with the managers (2 managers, 18 salespeople), so using gong allows us to get quality feedback.

We use Gong on a daily basis to understand "what's going on" in our sales conversations with customers. It's great because it's easy to get up and running with basic functionality but the more you learn and understand, the more you can extract in terms of insights. Using Gong has especially been helpful in the last few months as we've adopted a new sales methodology globally. It allows us to measure adoption and outcomes and zero in on any coaching opportunities. We also get to hear very quickly our voice of the customer which is extremely important as it's a part of our company values.

We are able to get better insight into the details of our pipeline with more automation.