Gong

As a global company, we operate in several different time zones, Gong helps us track our sales calls no matter what time they are happening. Within these calls, we pull out highlights and insights around pricing, different subscription levels, as well as deal blockers and then provide these snippets to specific stakeholders across our company.

Gong joins my calls on it's own, which gives me the comfort of knowing my calls will be recorded. We use the recording for coaching and review purposes, and the fact that it separates each speaker and provides insights like key words, makes it a great sales development tool.
Sharing calls withing the org is very easy as well, and finding calls from colleagues is a breeze.

We use Gong for it's recording and AI capabilities, to best identify patterns and customer focus in which we can best support our clients and find trends that increase sales. I regularly go back to listen to my conversations to find actionable insights. It's also useful for analytical purposes and self reflection.

We utilize Gong to record our calls with prospective customers. We are then able to use this as a training tool or use it to reference conversations for continued sales cycles. This has been very beneficial to me in my sales process as well as training when I was first hired.

I am part of a very large sales organization. We have about 80 reps, and we all use Gong to record our sales meetings. The software has been very helpful in training sales reps on various topics. The library function works really well, and finding exactly a training call is required. Another great features are the visual graphing of the dialogue being exchanged. I need to call is very opening software has been very helpful in training sales reps on various topics. The library function works really well, and finding exactly a training call is required. Other great features are the visual graphing of the dialogue being exchanged on each call is very eye-opening. It can really showcase how much you are talking versus the prospect.

We use Gong for our Sales reps to have them record their sessions and take notes of their sales calls to their customers. And being a Salesforce Administrator, I make sure that all of that information is syncing properly once it is integrated into the Salesforce database. But Transcription is not up to mark; some recordings take a long time to delete from the database.

Gong is a fantastic tool for training purposes, being able to improve on closing methods, and coming back to the call for key points of interest to drive follow-ups and proposals. We also use it to keep track of deals and pipe health which has been incredibly helpful.

I listen to Gong calls between reps on the team and our existing customer base. The amount of coaching that I can provide during a conversation with each rep and using the data driven analytics to see how they align with best practices is extremely helpful. I also use Gong when reviewing the growth pipeline across the team and with each rep. It helps me diagnose the opportunities and forecast our business. When we receive questions from customers that we're unsure how to answer, it's easy to comment on the call and share it with our support, CX, or product leaders so they can hear questions and feedback directly from the customers and guide us to next steps.

I use Gong to track and organize follow-ups for my customer calls (QBR's). I meet with my customers regularly to deliver results and ROI as well as to have strategy meetings to drive adoption and ROI for my customers. I like that Gong keeps a transcript of the call so that I can easily use "control F" to go back later and look for something a customer said. I also recently realized that you can take notes in a Zoom call within the Gong app, which is nice in general but it is not able to be exported or downloaded which is a bummer. Overall I love having Gong as a resource so that I don't have to stress about trying to remember something I said I'd own as a follow up, or something specific a customer mentioned in one of our meetings. I can also send snippets of calls to other team members which is great for when I need to loop in technical support to help with something a customer mentioned. Gong also was key for me as a new hire so I could see how my colleagues presented their QBR's to their customers and I could use their presentations to help form my own talk track.

I use Gong on a daily basis making up to 30 to 35 calls per day. Gong records my calls and this gives me the ability to review the calls for not only training but to follow up on the conversation on notes that I may have missed during the call. Gong, Hub Spot and Linkedin are the three most important tools I use on a daily basis.

We use Gong to track keywords, and analyze and revisit calls/meetings we've had with prospects.

As a IT support person that sets up the account as an administrator for users that actually use Gong in our company, I find it very easy to setup. We get many requests from our users to install and add them so they can use Gong. It is currently not a required software but is often requested.

We use Gong to record all of our sales and prospecting calls, it gives our teams and leadership complete visibility into all deals, team performance, and market changes. They know for sure what is actually coming down the pipeline each month and can forecast a lot easier, and I can use it for training purposes as well.

I lead onboarding and training sessions for a computer software company. Gong allows us to record each training and send it to the customer so that they can review the material at their own pace and share it with other members of their team who weren't able to attend. I also appreciate how we can review a transcript of the call highlighted with follow-up items that we need.

I use Gong to analyze my conversations and improve my interactions with partners. Analytics and transcripts are the highlights.

I use Gong to document discussions I have with customers and prospects, and to go back to the recording after the call to take out the action items. In addition, I can hear recordings of other team members with customers and prospects and understand firsthand the market perspective and needs around our product.

I use Gong to review sales calls and improve my scripts and talk length. It is also helpful for keeping up to date on other deals in the company and to learn by watching how other employees conduct their calls. We use it for sharing with our clients and making sure that everyone is up to speed on the deals.

Great sales intelligence platform for sales teams. Gong makes it easy to track activities, provides call transcripts, and helps me handle calls better with insights from previous ones. It acts as a great repository of sales activity data that also helps teams get better at discovery and demo call handling.

We use Gong currently for our Account Management team. We are on a journey to drive quality customer engagements and conversations resulting in revenue opportunities and growth. Gong is critical in ensuring effective sales conversations and moving the dial of changing the game. With Gong we are able to identify missed sales opportunities, coach for sales effectiveness and ensure our team is executing on sales expectations. I could not imagine not having Gong in our organization. It is like not having water.

We utilize Gong for our sales org to record, review calls and analyze the data it brings together. It helps our sellers and sales managers with coaching, deal progression and provides proactive visibility into potential areas of risk in an opportunity.

Gong helps us to find our best sales calls, and train new AEs and SDs using it while outlining the most impactful parts of each of these calls.It is definitely a great tool that has supported our growth in the last couple of years.

Gong helps us coach our team members and allows us to easily spot challenges and opportunities via trackers. It also guides our renewal opportunities and gives us a bird's eye view on engagement.

We use Gong right across our organisation, but the main place it's used is in our Sales. The first exposure any rep gets to Gong is during onboarding, as we have created best practice libraries for them to see and understand what best-in-class looks like for our sales calls. After that, our managers use Gong to coach and provide feedback to reps on the score and give comments on a minimum of one call per week per rep.

Gong allows us to know what reps and clients are actually saying, allows our product marketing team to get insights on features our prospects want to see, and also helps bolster our competitive analysis

We use Gong mainly as a call recording software that ties in with Zoom, so when we have meetings, the calls get recorded to Gong, and we can send those recordings out to our customers! We also have started using new features such as keyword alerts, where if we notice in a call someone says keywords that would look like they want to cancel, we can notice that easily!

My team uses Gong for a variety of purposes on a daily basis. From lead generation to assessing churn risk, Gong has become one of the most useful tools for us. Internally, recording calls and using the transcript feature saves countless hours of work. We can easily share feature requests and client concerns across departments, which makes communication easy and seamless. Externally, Gong allows the simple sharing of complex features. Recording new features and sharing those with clients is a breeze. I use Gong on a daily basis, and it is one of the few tools that doesn't feel like a chore to use.