Google Analytics 360

Formerly Google Analytics Premium

Google has built a vast amount of help topics in their documentation and finding resources online is so easy because of the world wide adoption of Google Analytics free. Along with our 360 contract we also have supported hours through an agency which provides the expertise we need to answer any of our questions we have.

The support is great. Anything you need help with is resolved quickly.

We haven't really used much support from them. The help we have needed has been given.

Depending on what type of support you mean, the Google Analytics Premium product support is just okay from Google. They tend to reply quickly but not completely, and usually, if a developer is needed to review a technical issue it will take a long time to hear back, often with a lot of back-and-forth of information sharing. However, working with a consultant partner and certified expert is a lot better than using other tools because other products cost a lot more to get consulting support. We work with a partner for Google Analytics Premium and get speedy replies, complete and thorough recommendations, and really have no issues with support.

Not very reactive in terms of support. A faster answer would be appreciated.

Google Analytics Premium is widely known and used by most folks in various industries to gather insights on users along with getting a better understanding of their web analytics, conversions, and user interaction. Google has done just that with Google Analytics Premium. Over the years, Google Analytics Premium has become the #1 tool for marketers and other teams close to marketing. There's all sorts of customizations you can do with reporting and segmentation by cohort, channel, and conversions.

You receive responses but in a slower manner. Faster support will be appreciated when you need to set up something.

We have not needed to utilize the support for Google Analytics Premium.

Support I would say is good, but the availability is a little less and getting the proper information on the problem that we are stuck on could be improved.

There is really no help outside of the community forum for questions and answers. It would be great to have a contact at Google to assist with troubleshooting and application usage.

Great product, great service, fair price.

I've been able to reach out to Google for help and assistance. Sometimes it is helpful and other times the issues aren't resolved, but for the most part, the representatives are helpful.

Support for Gooogle Analytics Premium relies on consultants or partners. There is very little platform support or direct Google customer service packages. This means there is a varying range of quality, which makes it important to select a good vendor. The community and forum spaces are also an excellent source of information but often aren't fast in a crunch.

Google Analytics Premium is well done and it works perfectly for our marketing agencies. Our clients also love it because they're able to fully analyze their website, their traffic, and their clients. We use Google Analytics Premium to make more targeted marketing campaigns, this way we attract more of the clients that we need. It's a win-win for all.

There really is no other close alternative, and very few negative features myself or my team found when using Google Analytics for our purposes.

I've never had to use support, so I cannot speak to the service level.

Good! Knowledgeable team can answer our questions (sometimes after some time to research the issue). They're not analytics consultants per se, but they do know their way around the software. If we give them a conceptual business problem that we want to address, they can translate that technically and provide us the road map for how do set it up in Google Analytics Premium.

Google offers knowledgable, informed support that can answer every question we have thrown at them with ease and understanding. They are able to solve problems quickly and explain to us where the issue occurred and why.

24-7 phone support is superior and highly recommended! Implementation support was also superb.

If you purchase Premium through a reseller like LunaMetrics, you are going to be taken care of. The additional amount of support and services that a reseller provides to make sure you have the best experience with the product is the reason why the reseller program exists to begin with. Support doesn't have to be just reactive, it can be proactive as well.

Things are good but there is room for improvement by providing faster response

N/A see above.