Google Analytics

Usually the response time is a little late

It mostly falls on us to correctly set up and support Google Analytics. That said, it is not a particularly daunting task to get it set up correctly, and once it is, there is little to no extra work to maintain that connection. Google does have some help offerings but we haven't had to use them.

the Help files are extensive for Google Analytics, but the amount of information also makes it cumbersome to find the answer to the specific question you need answered. As I mentioned before, Phone Support used to be American based and the support staff was very knowledgeable and helpful. But ever since Google went public, their focus has been on the bottom line and customer service and phone support has diminished in quality.

The Google reps respond very quickly. However, sometimes they can overly call you to set up an apportionment. I'm very proficient and sometimes when I talk to reps, they give beginner tutorials and insights that are a waste of time. I wish Google would understand my level of expertise and assign me to a rep (long-term) that doesn't have to walk me through the basics.

We haven't had to reach out for support yet, but because it's such a universal platform, there are plenty of tips available online.

If you have any query or issues regarding features and working you can easily put your query on Google forums and get expert suggestions and help too. It is very easy to get updated notices and information about Google Analytics. There is also a certification for Google Analytics where you can learn basic and advanced feature of Google Analytics.

good

One thing that I really don't like about Google Analytics is the absolute absence of customer support. While Google provides excellent support to their advertisers they absolutely do nothing to their Google Analytics customers unless you're paying premium prices for Google Data Studio.

Google Analytics tool is an excellent tool for tracking high-level application insights like the number of users using the application, the number of button clicks. Also, to generate insights based on geography, event name, and traffic sources, the amount of time users is spending on the application views and user behavior. Lastly, to generate reports based on these criteria using the customizable date filters.

Google has great support articles, but is notorious for making it difficult to reach a real person when personalized helped is needed.

It is the best out there, if you want a free solution for analytics then use it.

Support is 24/7 and resolves the issue fairly quickly.

Google provides this super product, but the best teaching for it comes from outside Google. That's absurd. I always felt insecure using the product. Our managers didn't rely on this product very much either, as the data would not necessarily reflect the success of the campaigns. It's so hard to use, despite it being a requirement for the SEO industry.

They have good customer support that always likes to solve and help our queries and problems. Usually, we will get a reply within 24 hours.

Because it costs a lot ($150,000) to have good support for Google Analytics and in my opinion, not all agencies, freelancer or web agencies can afford an annual price tag like this.

The support service essentially refers to links to the knowledge base. Full and accurate instructions you will not receive.

I've only reached out one time with a question, but it was answered promptly and quickly resolved my issue. I've had a good experience overall with Google Analytics and many times can find the answer on my own before even needing to contact support. That said, when I did, it was a good experience!

I have only talked to customer service once and my experience was nice and easy. I don't have any major complaints, but I do not have enough information to truly rate the helpfulness of the customer service. I do know there is a big knowledge bank that I can use when I have questions.

Google doesn't offer much support, but the documentation is good.

Google analytics support for the free version is basically self-service. Fortunately, there is a lot of support online and a wealth of knowledge for common issues or problems. In addition, you are able to purchase support through agencies or consultancies. I am sure if we moved to the paid version of Google Analytics the support would be good.

I've used them a couple of times, but they have an excellent community and resource library that people can use as a reference. I use that more than I use the actual support team at Google.

This rating is based mostly on the support tutorials that are available to help with reporting and use of the software. I have only had to contact their customer support department one time in the past, and I was extremely satisfied with the experience. I am satisfied overall with their support service.

Even less than Google Analytics Premium or Google 360, Google Analytics (free version) does not come with account management or support from Google. You're on your own! But the online resources and community forums are a great place to get questions answered and have a large depth of information including around coding.

There is no phone support, but you can email, look up how to do everything in their help center, and also go on YouTube and see their videos. Many others have created videos on how to use it, setup goals, conversions, and much more. The overview videos from Google is great to begin with.

I choose a rating of 5 as it reflects a somewhat neutral position. I have never been in contact with the Support team. GA has always run smoothly, hence the absence of a need for contact. The information regarding the platform can be easily found across the web, without the need for the Support team.