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Google Analytics

Google Analytics

Overview

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

3 videos

Data Vs Information: Google Analytics Polarizes User
04:24
Easy to Train Clients: A Digital Consultant Gets the Most Out of Google Analytics
04:14
How Google Analytics Propels Marketing Capabilities to the Next Gen
02:43
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Pricing

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Google Analytics 360

150,000

Cloud
per year

Google Analytics

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

The Most Useful Google Analytics Reports: My Top 6 GA Reports

YouTube

Path Exploration in Google Analytics 4 (practical examples and 4 ideas) || Path Analysis

YouTube

Google Analytics Tutorial (de) - Die wichtigsten Funktionen - Erklärt von einem Google Mitarbeiter

YouTube

Funnel Exploration in Google Analytics 4 (Funnel Analysis in Analysis Hub)

YouTube

UTM Tracking in Google Analytics | Lesson 13

YouTube

3 ways to view Funnels in Google Analytics

YouTube
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Product Details

What is Google Analytics?

Google Analytics Video

Google Analytics Overview

Google Analytics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

Google Analytics starts at $0.

Adobe Analytics, Contentsquare, and Coremetrics / IBM Digital Analytics (discontinued) are common alternatives for Google Analytics.

Reviewers rate Availability highest, with a score of 10.

The most common users of Google Analytics are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(3710)

Attribute Ratings

Reviews

(51-75 of 183)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • One of our biggest goals this year is targeting a younger demographic. Google Analytics provides detailed reporting with demographics which helps us with this goal. It allows us to specifically see what is working and what isnt.
  • Traffic reporting is easy to analyze and understand.
  • User flow is great with Google Analytics. Clear view of where users are clicking and where people are falling off.
  • User training resources for onboarding
  • Customer support is lacking - It can be confusing for new users and getting questions answered by customer service is complicated
Score 6 out of 10
Vetted Review
Verified User
  • Custom Reports.
  • Segmenting Audiences.
  • UTM Tracking.
  • Adding a third dimension when viewing traffic sources.
  • User interface could be improved.
  • Documentation for some underutilized features could be improved.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows you to take a deep dive into how users are engaging with the website.
  • You can create custom goals and dashboards
  • You can also generate reports on all the metrics you desire.
  • All the tabs and options can feel overwhelming sometimes
  • There is a scale to climb as far as learning what all the lingo means. This is needed to understand the data and how to improve it - though they do define many terms
Danilo Roberto Zerón | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Source-Level Data Collection.
  • Highly Granular Data Visualization.
  • Customized Conversion Tracking & Goal Creation.
  • Online Audience Development & Segmentation.
  • Software Connectivity Limitations (e.g. Google Data Studio).
  • Customer Support Availability.
  • User Training Resources.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy setup.
  • Good overview of what's happening on your website.
  • Ability to dive deeper into stats, for those who are interested.
  • Ability to set up additional custom tracking, for those who are interested.
  • Some reports are hard to pull.
  • It's hard to switch the owner of the account (e.g. if someone else set up the account who is no longer around).
  • When you export a PDF of a report, it doesn't look great.
Michael Weissberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Provides anonymized traffic data - where people come from
  • With proper implementation, shows the best source for converting users
  • Shows the time on site, time on page, and bounce rate, to determine the value of pages and content
  • Shows user flow - what's the path users are taking around your website?
  • Shows where users are dropping off
  • It would be helpful to track individual user paths around the site - presently, there's sampling, aggregates, and averages
  • Without a paid subscription, sampling is used, so you may only get a mostly accurate view of your website data
  • Doesn't play particularly well with GDPR, meaning users have to specifically opt in for tracking
Ethan Galowitz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Track usage for users who are not signed in.
  • Create visualizations of the data that are easy to manipulate and consume.
  • Access your data cheaply and without too much management/overhead.
  • It can be difficult to create the segment I'm looking for.
  • I don't always trust that the data is telling me what I think it is. Sometimes unsure how the data is being calculated or what exactly I'm looking at.
  • I know there are a ton of things I'm missing! Help me discover the features I need :)
Anne Theriault | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provides worldwide stats including retention time and bounce rate.
  • It's a secure tool.
  • Great indicator for website performance.
  • Can be overwhelming for a beginner.
  • Customer support is nearly absent.
  • Conversions can be difficult to set up.
Sarah Hoffman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User Management (permissions are safe and secure across teams)
  • Real-Time Data (reporting is live and provides rich insights to site activity)
  • Custom UTM Parameters (ability to track and segment paid campaigns from Google Ads and Facebook Ads)
  • Conversion Tracking (easy to setup and analyze results)
  • Custom Views (customize the dashboard to your preference)
  • Multiple Properties (able to add more than one property to an account)
  • Facebook Ads Reporting (ability to segment by ad set and ad creative without the need for a custom UTM)
  • Better Google Data Studio templates for social media and conversion tracking
  • Better training tools and resources for beginners
  • Easier implementation with Google Tag Manager (no need for multiple code snippets)
Score 10 out of 10
Vetted Review
Verified User
  • GA makes it very simple to see what content on our blog is being viewed, and how users are finding it.
  • Being able to share access with internal and external partners makes getting someone outside our department "up to speed" much easier.
  • Comparing current data to other date ranges is incredibly simple to apply and visualize.
  • More on-screen tips would be nice (though it's hard to implement those without being intrusive).
Shashank Pathak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It is a free and secure tool.
  • Easily understood by beginners.
  • Track many websites in a single dashboard.
  • Other Google products connectivity is very easy.
  • Placement on website is also very easy.
  • Missing some detailed tracking that Adobe Analytics has.
  • Event tracking is not easier.
  • Actual data is reflected in 2-3 days.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I think Google Analytics is one of the most useful tools that Google has provided us for reporting. Thanks to Google Analytics, we are able to recognize and act on our web site. Google Analytics provides us information about potential customers' visits and more detailed information about how we can reach new customers.
  • Tells us how often is the website is visited
  • Tells us where users are located
  • Tells us which pages are receiving more clicks
  • Tells us on what page users spend more time
  • Tells us what is the average time a user spends on our website
  • Tells us what are the actions that user takes on our website
  • Tells us whether the user is entering our website by using a mobile phone or a desktop computer
  • Time is very important for our website's potential visitors. It indicates whether the visitor has arrived by mistake or to inspect your website. It also shows how much time they spent on your page or product in detailed reports. This shows how much visitors are interested in which products you have. So, by moving the most visited product to the forefront, you can provide more indexing of Google Search engines and reach new potential customers. You can get information about which product results in higher rates by adding keywords to the product details.
  • It takes time to get used to the integration. Documentation is good but still, it should get better.
Denis Mutsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • The most powerful web site analytics with alot of useful data
  • Easy integration with third party platforms e.g. Facebook and Google Ads
  • Very difficult to catch up with new features and updates
  • Lack of end user support
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to create customization dashboards to tracks the application statistics based on various metrics like number of users, number of events, number of page views, filter based on geography.
  • Ability to generate the custom reports based on the filtered time frame for various categories such as the number of button clicks, search terms, top events, and application pages.
  • UI for google analytics can be improved a lot better; also, more customizable charts can be given as an option for data visualization.
  • For tracking the real-time data, the current delay is 30 minutes. This delay can be minimized.
Chris Elliott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Google Analytics has the most powerful platform for gaining insights on website performance.
  • Google Analytics is integrated with the Google Ads platform.
  • Google Analytics is continually updating with new features and designs.
  • I like that Google Analytics is continually updating, but sometimes I get lost in the new UI or navigation.
  • It seems like there's just too much going on. It's powerful, but does anyone actually use ALL these features?
  • I wish Google Analytics had a built-in URL builder for campaign tracking.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Monitoring website referrals.
  • Extensive data analysis capabilities.
  • Improved eCommerce integration for more detailed data reporting.
  • Useful Demographic information on your website's audience.
  • Helpful AI system to spot data-reporting problems, and trends.
  • Well designed mobile application.
  • Overly complex report lists (way too many reports for most users. A "basic" or simplified model would be more useful to new users).
  • Incomplete social media referral data (Youtube and Facebook for example only list top domain, no additional information provided).
  • Referral spam and fake traffic have become a major issue (fake referrals injected into analytics data, requiring users to filter out this junk data).
  • Less accurate recently with more people blocking tracking software like Analytics.
Chike Igwegbe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We can track the total purchases customers make on our website
  • We can track the origins from which our customers originate from
  • We can create goals and execute marketing campaigns
  • New features are being rolled out almost daily and it is very hard to catch up.
  • Integration of codes can be somewhat cumbersome if you are not a developer.
  • Would like to see real-time data showing what pages our customers are accessing etc.
Kenny Madison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Granular data. Analytics can pinpoint at what time, where, and who exactly was looking at your website.
  • Options. Analytics can help you create any time of data report you want.
  • Deployment. The code is easy to implement on the backend of any WordPress website.
  • It's not user-friendly. Any beginning user will be daunted by the lines, graphs, and amount of numbers it provides.
  • You can make the data spit out any result you want. For hucksters, this is great. The baseline for success can constantly be adjusted because there are so many options.
  • Opaque reporting. While you can get very granular reporting, keyword data is almost completely dried up.
Mehdi Aherraki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It offers a clear and effective way to determine conversion rates for our websites and those of our clients.
  • Tracking of social media ROI (different campaigns all in one single dashboard).
  • Content Performance Analysis for a good SEO strategy building.
  • Tracking and organization of data by devices.
  • The feel of the platform can be overwhelming at first sight and the learning curve can be hard for a new user.
  • Absence of clear support.
  • Big price tag to move from the freemium GA to the premium service.
  • Absence of color customization for the platform (it can look more beautiful than this).
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