Google Analytics

Google Analytics does not have a dedicated Support team. We had to use 3rd-party companies for Google Analytics technical support. However, we understand the support issue since we are not paying any money for support.

Google Analytics is a great source that our department counts on for data collection and tracking visitors. It has a great reporting system and provides us with all the data that we need.

I've never used it. I have had meetings with Google engineers to troubleshoot tracking issues, and they have been very helpful.

I have not personally interacted with Google support for Google Analytics, so I cannot give an accurate rating here. However, from the times that I have used other support aspects of Google, I have often had a hard time getting ahold of a live person and have not heard back promptly from other support emails I have reached out to. It seems like you need some kind of special package you buy in order to get full support.

Fair rating for the free version.

There is no support if you are on the free version. I believe there is if you upgrade, but in my opinion, the entire appeal and only reason to use Google Analytics is if you are saving money. If you decide to fork out the cash on a tool, you may as well check into Adobe Analytics pricing.

Great support by google and a great community. Easy to troubleshoot issues, additionally great manuals to optimize and get the most out of the product.

When we were still beginners we were able to call the local Google hotline to ask for initial support and set up. After that, we never feel the need to ask support anymore because we have our own site performance consultant.

I believe the setup and setting and ability to share should be much easier and less confusing for the average user.

We have not used the Google Analytics support services. If we were, I would have one simple question to ask and that is how do we connect our Google Analytics account to a digital marketing service? A company we work with has been trying to do this for years and we have simply given up.

The support has been great and hasn't let us down.

Admittedly, I haven't needed much support over the years with GA. It pretty much works. When there have been problems, it was problems on our end that had to be corrected. But, Google is historically tough to connect with, so that's why my middling rating.

We typically have to go to a third party for support

Support is non-existent for this product (as well as most Google products).

It's good and easy

Online resources are adequate but there have been many times when I've needed to pick up the phone and talk to someone and that is not an option.

Google has reached out many times proactively to give tips. They are very proactive. We have an AdWords account with them and they frequently check-in with us to see how things are going and make suggestions. We sometimes use these calls to discuss GA-related topics too.