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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
Incentivized
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
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Hmmmm Yes and No

7 out of 10
April 15, 2021
Incentivized
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.0
    80%
  • Call recording (50)
    7.8
    78%
  • Call screening (59)
    7.4
    74%
  • Message alerts (62)
    3.4
    34%
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Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

3.8
Avg 8.2

Call Management

Customized phone system settings

5.8
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

6.4
Avg 8.3
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.3.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(214)

Attribute Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
January 06, 2022

Google Voice at a glance

Arkadip Kundu | TrustRadius Reviewer
Arkadip Kundu
Doing a BootCamp
DigitalSherpa.AI (Computer Software, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Support Rating
7
I am giving this rating genuinely and by my choice this is one of the voice assistant that I will partially somewhat recommend everyone to use this. Google voice is good for is in the way so that we can have all the things do in much more systematic manners.
January 29, 2020

Great for small businesses or start-ups

JaCoby Marston, CPA | TrustRadius Reviewer
JaCoby Marston, CPA
Chief Financial Officer » Finance Management | Accounting | Taxation | Cost Controls
Trust Brands (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Google Voice meets my needs in providing me with the ability to give out a phone number that is not my personal phone number. Plus, I know when it is a Google Voice call on my smartphone versus a personal call which is nice because it allows me to know how to answer the phone call.
December 19, 2019

Google Voice is Free, Easy, and Necessary!

Verified User
Administrative Assistant in Other
Events Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
November 20, 2019

If you want to save money, you have to try Google Voice

Anthony Zurica | TrustRadius Reviewer
Anthony Zurica
Owner
Zurica Law (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
We haven't had to use support much in the 2 years we've had the product, but as with most things Google, it is very hard to get someone on the phone or chat to help you. Support mostly consists of community forums where other users help you with any issues.
November 17, 2019

A Reliable Service that Integrates Communication Channels

Joshua Melder | TrustRadius Reviewer
Joshua Melder
Customer Account Manager
Quad (Printing, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
One often has to dig relatively deep into user forums in order to find the appropriate support regarding performance issues. Overall, the end-user support is rather limited and pales in comparison to competitors of Google Voice. I would say, the community for those who use Google Voice is fantastic - and they often have helpful and insightful feedback for those who run into issues.
November 05, 2019

A Reliable Tool for the Customer-Driven Business

Ben Caplan | TrustRadius Reviewer
Ben Caplan
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc. (Insurance, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
I like the support forums because of their powerful search features, but the Google-backed Support team is weak as it relies almost entirely on the forums. But in general, there haven't been many a situation when either the forum or a quick search on the internet didn't yield the answer we were searching for.
September 27, 2019

Try Google Voice

Kaleb-John Loo | TrustRadius Reviewer
Kaleb-John Loo
Senior Firmware Engineer
Spirent Communications (Telecommunications, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Google Voice has built-in support that is directly accessible within the application. The searchable help documentation provides information on the different features within Google Voice. There are also videos demonstrating how to use Google Voice, which are available on YouTube. Anything else can be found via a quick Google search.
September 27, 2019

Google Voice for Enterprise -- Great for SMB, but not quite ready for the Big Boys

Sam Shearin | TrustRadius Reviewer
Sam Shearin
Chief Technology Officer
Infinite Recovery (Hospital & Health Care, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
September 25, 2019

Google Voice is Exceptional!

Lochan Kalicharan | TrustRadius Reviewer
Lochan Kalicharan
Freelance Photographer
Self Employed (Medical Practice, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Support was not as involved as we would have liked but as mentioned we have not had many major issues that we could not resolve on our own. Many requests have ended up getting forwarded to our help desk and was usually resolved by an onsite technician that is employed by us.
September 24, 2019

A flexible tool which can meet your expectations for business needs as well

Özgür Erkek, MSc, PRINCE2® | TrustRadius Reviewer
Özgür Erkek, MSc, PRINCE2®
Exhaust Systems Supervisor
Ford Motor Company (Automotive, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I did not face many issues with Google Voice and I do get support from local and outsource IT colleagues; rather than directly contacting to Google support team. I did though tried to ask some questions for my usage during mobile app and responded accordingly, so I think Google provides enough support - but not sure for deep dive issues.
September 21, 2019

Best and easy way to interact with teams across the globe.

Verified User
Director in Information Technology
Computer Software Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
Ease of use, app features, easy onboarding, and a simple payment plan for a startup, makes Google Voice better than competitors. Overall, if we ignore a few features it is missing, it's worth giving a try. Vonage is better for large organizations but, if you are building a startup and need something quick to get started, I prefer Google Voice.
September 21, 2019

Makes communication convenient

Verified User
Professional in Other
Higher Education Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Google has always been very active with ensuring compatibility of its products across all platforms and resolving any errors that ever arise. I've personally never encountered an issue. Google Voice has always been very fast for me. The only time I've ever had trouble getting in contact with another party is if they are in a location with poor service, which is to be expected.
September 21, 2019

Great

Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I really can't complain, as Google Voice is completely free, so it's really a good service based on the price. There are other platforms out there that do similar things but at this point, Google doesn't really put out bad products and it's very reliable and works very well, so I think it's great.
September 21, 2019

Google Voice: Fast, Simple, and Reliable

Verified User
Professional in Corporate
Marketing and Advertising Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Our company really likes using Google Voice because of the security it provides our employees. They aren't nervous anymore when it comes to interacting with the public and don't have to defend themselves from the anger of individuals who might not have been selected to move forward in the interview process. Its simple to use and we'd do it again in a heartbeat.
September 20, 2019

A lightweight and inexpensive entry into VOIP service

Bruce Emmerling | TrustRadius Reviewer
Bruce Emmerling
IT Consultant
IT Consultant (Human Resources, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
It's inexpensive, has a relatively low hardware footprint, and requires less employee training to use. However, one needs to understand its limitations to avoid frustration with its limited functions. The fact that Google Voice can be used across multiple platforms means it can also be used in remote locations fairly easily.
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