Skip to main content
TrustRadius
Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

Read more

Learn from top reviewers

Google Voice - Great Benefits, No Cost!

Rating: 9 out of 10
June 10, 2024
IncentivizedVetted ReviewVerified User
We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, client...
Continue reading
Verified user
Professional
Google Voice8 years of experience

Google Voice had a voice, but over time the volume wasn't loud enough.

Rating: 2 out of 10
August 18, 2022
IncentivizedVetted ReviewVerified User
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on t...
Continue reading
Andrew Voirol
Executive - Corporate
Founder
The Social Diner LLC
Google Voice15 years of experience

Google Voice at a glance

Rating: 6 out of 10
January 6, 2022
Vetted ReviewVerified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work. By only writing and typing most of the time it did not ...
Continue reading
Arkadip Kundu
Engineer - Engineering
Doing a BootCamp
DigitalSherpa.AI
Google Voice4 years of experience

My Practice Relies on Google Voice as It’s Only Advertised Number

Rating: 10 out of 10
November 4, 2021
IncentivizedVetted ReviewVerified User
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go dire...
Continue reading
Loren Piel
Professional - Legal
In-House Counsel
Kendall Auto Group
Google Voice4 years of experience

Google Voice, The only VOIP you need

Rating: 8 out of 10
August 23, 2021
IncentivizedVetted ReviewVerified User
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is...
Continue reading
Roberto Abreu
Team Lead - Human Resources
Information Technology Recruiter
Park Hudson International
Google Voice10 years of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
Return to navigation

Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.3
Avg 8.0

Call Management

Customized phone system settings

8.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

5
Avg 8.0
Return to navigation

Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Call recording highest, with a score of 10.

The most common users of Google Voice are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 62)

Great voice call service

Rating: 8 out of 10
Incentivized
September 20, 2019
HC
Horacio Carcamo
Product Development Asst.
Myron Manufacturing (Marketing and Advertising, 201-500 employees)
Vetted Review
Verified User
Google Voice
5 years of experience
View profile
Use Cases and Deployment Scope
Google voice is used for long distance calls that save a lot of money and at the same time it offered a great call without interference or voice lag. This service provides a free number or a owned number which you can purchase and facilitates the ease of communication between a customer and the representative.
Pros
  • Great for landline calls or mobile numbers
  • It has its own system for messaging
  • You can store unlimited amount of contacts without any cost
  • With the owned number, you can have access to caller ID
Cons
  • Sometime it lags when the call mailbox is full
  • Some messages bounce back when writing more than 250 characters
  • No access to buy other number with the same account
Likelihood to Recommend
Coming from Google, this is a great app and service that they offer, I cannot complain about it. The main feature I recommend others to use is the voice calling feature, because is a smooth and straight communication compared to other competitors. Going through your call logs may help to determine your daily goals.

Google Voice, call management on the go.

Rating: 10 out of 10
Incentivized
December 10, 2018
Verified User
Project Manager in Professional Services
Construction Company, 11-50 employees
Vetted Review
Verified User
Google Voice
10 years of experience
Pros
  • Ability to port calls across multiple numbers.
  • Access to call/ message and voicemail history on the app as well as on the webpage (computer, tablet etc).
  • Voicemail to transcribed text.
  • Call blocking, especially with the 'Number Disconnected' prompt.
Cons
  • The details on the web do not get refreshed fast enough. The interface is jittery.
Likelihood to Recommend
Suited for local phone use. Harder for international dialers to adapt. However it is extremely useful while traveling overseas.

Create your own call center with Google Voice

Rating: 10 out of 10
Incentivized
July 09, 2021
Verified User
Manager in Research & Development
Market Research Company, 11-50 employees
Vetted Review
Verified User
Google Voice
5 years of experience
Use Cases and Deployment Scope
We have a call center to recruit participants for research studies. Google Voice not only allowed us to issue new phone numbers to our call staff, but they could use these Google Voice numbers on their own phones without needing to expose their phone number. There are also great voicemail features that will send a transcript of a voicemail to the users email address.
Pros
  • Grants additional phone number that can be used on an existing device
  • Voicemail transcription
  • Voicemail access from email or browser
Cons
  • Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.
Likelihood to Recommend
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Google Voice: a solid option for personal call management

Rating: 8 out of 10
Incentivized
September 12, 2019
Verified User
Analyst in Marketing
Internet Company, 11-50 employees
Vetted Review
Verified User
Google Voice
10 years of experience
Use Cases and Deployment Scope
I use Google Voice to manage my personal phone to avoid the need to carry multiple phones or give out multiple numbers. Being able to give out a single number and know that I can manage when and where it reaches me was a primary motivation for using Google Voice. Additional benefits like transcribed voicemail and web access are also great.
Pros
  • Voicemail transcription.
  • Call routing.
  • Support for multiple devices.
Cons
  • Dynamic scheduling.
  • Desktop support.
  • Integration with other systems.
Likelihood to Recommend
Google Voice has worked well for me personally, but the setup and ongoing maintenance can be overwhelming. It may be difficult to implement in an environment where individual users are not highly engaged or involved in the setup. I'm also not confident recommending specific porting options as they seem to be confusing to understand the details of.

Google Voice is great!

Rating: 8 out of 10
Incentivized
September 28, 2019
Verified User
Employee in Information Technology
Telecommunications Company, 5001-10,000 employees
Vetted Review
Verified User
Google Voice
6 years of experience
Use Cases and Deployment Scope
I use Google Voice today as the primary phone number for my business. Google Voice is a telephony service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international calling. I use the web and mobile app and have never had any issues. I love the option to send to voicemail or answer the call.
Pros
  • It's free!
  • Call forwarding.
  • Voice to text works well.
Cons
  • Not much I would change.
  • Free international calling.
Likelihood to Recommend
I can't think of a negative point about Google Voice, there are just so many things it does right!
Return to navigation