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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Learn from top reviewers

Google Voice - Great Benefits, No Cost!

Rating: 9 out of 10
June 10, 2024
IncentivizedVetted ReviewVerified User
We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, client...
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Verified user
Professional
Google Voice8 years of experience

Google Voice had a voice, but over time the volume wasn't loud enough.

Rating: 2 out of 10
August 18, 2022
IncentivizedVetted ReviewVerified User
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on t...
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Andrew Voirol
Executive - Corporate
Founder
The Social Diner LLC
Google Voice15 years of experience

Google Voice at a glance

Rating: 6 out of 10
January 6, 2022
Vetted ReviewVerified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work. By only writing and typing most of the time it did not ...
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Arkadip Kundu
Engineer - Engineering
Doing a BootCamp
DigitalSherpa.AI
Google Voice4 years of experience

My Practice Relies on Google Voice as It’s Only Advertised Number

Rating: 10 out of 10
November 4, 2021
IncentivizedVetted ReviewVerified User
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go dire...
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Loren Piel
Professional - Legal
In-House Counsel
Kendall Auto Group
Google Voice4 years of experience

Google Voice, The only VOIP you need

Rating: 8 out of 10
August 23, 2021
IncentivizedVetted ReviewVerified User
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is...
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Roberto Abreu
Team Lead - Human Resources
Information Technology Recruiter
Park Hudson International
Google Voice10 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.3
Avg 8.0

Call Management

Customized phone system settings

8.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

5
Avg 8.0
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Call recording highest, with a score of 10.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 71)

Best and easy way to interact with teams across the globe.

Rating: 8 out of 10
Incentivized
September 21, 2019
Verified User
Director in Information Technology
Computer Software Company, 1-10 employees
Vetted Review
Verified User
Google Voice
4 years of experience
Use Cases and Deployment Scope
We use Google Voice for the majority of communication across the offshore team in India and the USA. The main reason for using the same platform is that it is cost-effective and easily use. As a startup, we tried to find a common platform for everyone to get together and Google Voice does that best.
Pros
  • Coordination with different people across the globe.
  • You only pay for the time you use, so better billing.
  • Clear voice quality and integration with the application.
Cons
  • Vonage has a few nice features over Google Voice in terms of routing and other advanced features. It's not that easy in Google Voice.
  • Billing rate has flexibility but they are on the higher side compared to the fixed plan from Vonage or Unovon.
Likelihood to Recommend
Google Voice is best for users across the globe. If you have teams offshore and onshore and need a single platform to connect with everyone, Google Voice is best. Its integration with Android Call and other features makes it easy to use. The only area I see it lagging is in various plans. The other service provides a fix rate plan compared to Google pay as you go. Sometimes it's easier to have a monthly plan.

Google Voice is an easy and cost friendly app to replace your current provider

Rating: 9 out of 10
Incentivized
May 25, 2018
Verified User
Manager in Human Resources
Staffing and Recruiting Company, 11-50 employees
Vetted Review
Verified User
Google Voice
2 years of experience
Use Cases and Deployment Scope
As a staffing agency our recruiters and people managers use Google Voice as the primary tool to reach our employees on assignment, or to contact potential candidates. It allows to keep a clear and easy communication via text or calls to our employees using a phone number that allows to screen calls before picking up, and has a great Voicemail organization system.
Pros
  • It keeps a record of all communications made to each number
  • Allows us to receive notification via email, text message or call.
  • It is fully integrated with Gmail and makes it easy to work in a common user interface
Cons
  • Most of our company are iPhone users, and the app works great but it does not let the iPhone make calls via Google Voice unless you are inside the app, some improvement with the iPhone integration would be helpful
  • The voice-to-text tool integrated to the Voicemail usually sends intelligible messages with the reception of the notification emails for new Voicemails. The good part is that it also attaches the audio to verify the messages
  • Even thought the international calling works perfectly, they should improve on the international text messaging, it usually doesn't allow us to send messages to numbers outside the US, even with credit on the account.
Likelihood to Recommend
It is suited to use as a professional phone number, to work abroad and have a US local phone line, be able to receive and make phone calls directly from and to your cellphone or computer even when you are not in the US.

Just Use Google Voice

Rating: 10 out of 10
Incentivized
July 20, 2021
Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Google Voice
10 years of experience
Use Cases and Deployment Scope
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.
Pros
  • Well designed apps
  • Good call quality
  • Excellent price
Cons
  • Interface changes often
  • Some features (like voicemail transcript editing) missing in latest version
  • UI has unused space on desktop
Likelihood to Recommend
Google Voice is great for quickly getting a work number going that's separate from your personal number, while still allowing you to use your current phone through forwarding of texts and phone calls, or by using the app. The enterprise features are great if you want to run a more complex phone system to redirect customer calls to specific departments.

Have Used Google Voice since 2009

Rating: 9 out of 10
Incentivized
September 05, 2019
AR
Andy Ryan
Launch Engineer
Let's Launch (Marketing and Advertising, 1-10 employees)
Vetted Review
Verified User
Google Voice
10 years of experience
View profile
Use Cases and Deployment Scope
Started with Google Voice in 2009 to have a local phone number. Over the years I've used it as a voicemail box, text messenger and international calling number. I had it linked to my personal number, used it as a business number, and had it linked to Google Hangouts to make international phone calls. I used it for call screening and to transcribe voice messages.
Pros
  • Transcribes voicemail
  • Links to another phone number
  • Spam Filtering
Cons
  • The web interface is really basic. It could use a design spruce up.
  • I think Google under promotes Google Voice and people don't know it's a product they can use.
  • Would like to be able to easily move phone numbers around on accounts we own.
Likelihood to Recommend
I think for small businesses that need an "office" phone number, Google Voice is the perfect solution. You can get a local number and have it ring any other phone number, whoever picks it up first gets the call. This is great for someone who has a partner or an admin person that will answer the "office phone". You can call screen so that you know it's a business call. All the features such as text messaging, voicemail transcription and international calling are all great features.

Google Voice is Free, Easy, and Necessary!

Rating: 8 out of 10
Incentivized
December 19, 2019
Verified User
Administrative Assistant in Other
Events Services Company, 51-200 employees
Vetted Review
Verified User
Google Voice
1 year of experience
Use Cases and Deployment Scope
My department uses Google Voice on a daily basis. We send texts and calls out to our employees to solicit their availability for jobs we have available. We have it set up on our work phones as well as on our computers so we can all see the same messages and whoever is available will respond. It allows for all of us to have visibility to see if a text was responded to, so that no texts go unnoticed or get answered twice by multiple people. It also allows us to keep all of our employee text correspondence in one place!
Pros
  • Easy accessibility
  • Available on computer and phone
Cons
  • There is a text limit (number gets shut down if too many texts go out)
  • No customer service support
Likelihood to Recommend
Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
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