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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Learn from top reviewers

Google Voice - Great Benefits, No Cost!

Rating: 9 out of 10
June 10, 2024
IncentivizedVetted ReviewVerified User
We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, client...
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Verified user
Professional
Google Voice8 years of experience

Google Voice had a voice, but over time the volume wasn't loud enough.

Rating: 2 out of 10
August 18, 2022
IncentivizedVetted ReviewVerified User
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on t...
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Andrew Voirol
Executive - Corporate
Founder
The Social Diner LLC
Google Voice15 years of experience

Google Voice at a glance

Rating: 6 out of 10
January 6, 2022
Vetted ReviewVerified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work. By only writing and typing most of the time it did not ...
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Arkadip Kundu
Engineer - Engineering
Doing a BootCamp
DigitalSherpa.AI
Google Voice4 years of experience

My Practice Relies on Google Voice as It’s Only Advertised Number

Rating: 10 out of 10
November 4, 2021
IncentivizedVetted ReviewVerified User
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go dire...
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Loren Piel
Professional - Legal
In-House Counsel
Kendall Auto Group
Google Voice4 years of experience

Google Voice, The only VOIP you need

Rating: 8 out of 10
August 23, 2021
IncentivizedVetted ReviewVerified User
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is...
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Roberto Abreu
Team Lead - Human Resources
Information Technology Recruiter
Park Hudson International
Google Voice10 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.3
Avg 8.0

Call Management

Customized phone system settings

8.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

5
Avg 8.0
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Call recording highest, with a score of 10.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 62)

Google voice is the free choice for your voicemail

Rating: 10 out of 10
Incentivized
October 22, 2018
CR
Christopher Regan
Felony Assistant District Attorney: Economic Crimes
Bronx County District Attorney Office (Law Enforcement, 501-1000 employees)
Vetted Review
Verified User
Google Voice
12 years of experience
View profile
Use Cases and Deployment Scope
It transcribes my voice mails and makes them digitally accessible. It makes it so I can pick up my phone line from a number of different phones easing landline/mobile switches.
Pros
  • Ringing multiple phones
  • Online texts
  • Transcribing voice mails
Cons
  • Messages do not always forward to Hangouts seamlessly.
  • Transcription of voicemails could be improved.
  • Switching phones mid-call could be improved.
Likelihood to Recommend
Using a Google Voice number as a work line that can ring your cell phone and landline is spectacular.

Google Voice provides incredible options for free

Rating: 10 out of 10
Incentivized
February 12, 2019
Verified User
Professional in Legal
Law Practice Company, 1-10 employees
Vetted Review
Verified User
Google Voice
10 years of experience
Use Cases and Deployment Scope
In my various businesses and especially nonprofits that I run, it is so much more cost effective to not buy phones but instead obtain a free Google Voice phone number. You can control so many features including sending all calls to voice mail which can be forwarded to any other phone, via text, and email. You can forward all calls to any phone number, and use the app on any mobile device. It provides versatility and cost savings. All voicemails are saved in the associated Google account, as well as the entire call history.
Pros
  • Cost savings
  • Manage phone calls, texts, and voicemail
  • Forward calls, messages, and texts
  • Obtain your own free phone number
  • Choose location across the USA for phone number (prefix)
Cons
  • Nothing!
Likelihood to Recommend
For one of my nonprofit companies, the free GoogleVoice phone number spells out a word I chose. Phone calls go directly to the included voicemail. The voicemail message is sent to me via text and email, with a copy remaining in GoogleVoice folder. The text of the voicemail is transcribed! I can then instantly respond if desired.

Amazing phone solution for any business

Rating: 10 out of 10
Incentivized
February 22, 2020
AC
Allison Chaney
Chief Digital Training Officer
Boot Camp Digital (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
Google Voice
10 years of experience
View profile
Use Cases and Deployment Scope
We use Google voice so each employee has a dedicated number to use on marketing materials. It makes it easy to integrate with an existing phone, so there is no need for expensive equipment. It also allows us to have a professional number that can be kept separate from the personal numbers of each employee.
Pros
  • Free
  • Easily integrates with existing services.
Cons
  • Limited local numbers available.
  • Voice to text functionality isn't always accurate.
Likelihood to Recommend
Google Voice is great for small businesses, to establish a dedicated phone number and a presence, without needing to use personal phones or invest in a lot of expensive equipment or phone plans.

Google Voice - Extremely effective for a mobile workforce

Rating: 9 out of 10
February 18, 2014
BD
Brian Drake
Photographer
Drakelight Photography (Photography, 1-10 employees)
Vetted Review
Verified User
Google Voice
5 years of experience
Use Cases and Deployment Scope
Google Voice is the primary voicemail and call forwarding system I use to support mobile employees who use personal devices. Alternately they can answer the single business phone number on any phone they have at their disposal, office, mobile or even home. Everyone can have a separate professional number and always available voicemail system. We tailor responses to specific contacts to ensure a positive experience for new customers; returning customers as well as personal and internal workers.
Pros
  • The automatic voice to text translations are extremely poor; yet they still allow for you to get the 'gist' of the message content. This is very effective at allowing the user to prioritize which phone messages to respond to and how quickly to do so; but not effective enough to remove the need to listen to them. To get the actual content and extract real contact information you *must* listen to the voicemail. The translations have gotten slightly better over time but there are still regular 'WTF' moments when the translation is horribly wrong.
  • Without the native Voice app on a smartphone it is cumbersome, yet still possible to manage the voicemail through the email/text message that is sent. Using the app is highly recommended.
  • Additional features like the ability to embed a 'call me' button on a website is good for customer response. It is rarely used but nice to have. Unfortunately the widget is not customizable and thus may not look seamless with your web site design.
  • Being able to manage your voicemail like an email inbox is a major strength. Contact information can be quickly captured while at a full terminal as well as reviewing/organizing older messages.
  • The ability to have a 'local' phone number in different target markets is great for targeting a specific customer base. For instance you can have a phone number in a specific city. This makes the customer feel like they are supporting a local business; rather than some national company with a 1800 number.
Cons
  • The Voice to text translations are nearly always wrong. Sufficient to understand the 'gist' of a message but unable to accurately tell you the content
  • Voice is a slowly advancing product; it's obvious that it is not a priority application for Google. Be cognizant of the fact that it may be killed as a result.
  • If you have concerns about confidentiality of the messages you must understand that google parses the voicemails through their servers - extracting the content and more. It's highly likely that the content is saved in their servers indefinitely and is findable by official government requests and Google employees. This is *not* a secure system. For people wanting prints and photoshoots of their family it works wonderfully. For Lawyers who require confidentiality you should consider other options.
Likelihood to Recommend
For the price - it's a stellar product. When you have a mobile workforce that wants and needs to carry only a single phone for both personal and business this is a stellar product. You can centralize the phone number for the business and have multiple people answering the line - even when they are not in the office.

Managing the voicemails in an online dashboard or mobile app also is a huge improvement over classic push-button controls and voice response systems.

The perfect phone app for your distributed operations.

Rating: 9 out of 10
Incentivized
May 15, 2021
Verified User
Engineer in Research & Development
Research Company, 11-50 employees
Vetted Review
Verified User
Google Voice
5 years of experience
Use Cases and Deployment Scope
Google Voice is used daily across our company to follow up with clients or coordinate and review work across employees no matter our current location or connectivity. In other words, it helps us with our multinational teams and removes the necessity of being in front of a computer to work.
Pros
  • Calls on smartphones
  • Transcript of messages
  • Keep track of calls and SMS
Cons
  • Multiple numbers on single account
  • Multiple numbers on single smartphone
  • Remove empty messages
Likelihood to Recommend
Google Voice is perfect when your employees need to travel overseas or when your clients are all over the world. It is not well suited when you have to have local numbers in different countries or when you need to communicate with official or corporate channels via SMS on your smartphone using your google voice number.
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