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Google Voice

Google Voice

Overview

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…

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Learn from top reviewers

Google Voice - Great Benefits, No Cost!

Rating: 9 out of 10
June 10, 2024
IncentivizedVetted ReviewVerified User
We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, client...
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Verified user
Professional
Google Voice8 years of experience

Google Voice had a voice, but over time the volume wasn't loud enough.

Rating: 2 out of 10
August 18, 2022
IncentivizedVetted ReviewVerified User
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on t...
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Andrew Voirol
Executive - Corporate
Founder
The Social Diner LLC
Google Voice15 years of experience

Google Voice at a glance

Rating: 6 out of 10
January 6, 2022
Vetted ReviewVerified User
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work. By only writing and typing most of the time it did not ...
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Arkadip Kundu
Engineer - Engineering
Doing a BootCamp
DigitalSherpa.AI
Google Voice4 years of experience

My Practice Relies on Google Voice as It’s Only Advertised Number

Rating: 10 out of 10
November 4, 2021
IncentivizedVetted ReviewVerified User
This line is used by my private law practice as the primary office phone. It is listed as my office number because I utilize a virtual office and this permits calls to go dire...
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Loren Piel
Professional - Legal
In-House Counsel
Kendall Auto Group
Google Voice4 years of experience

Google Voice, The only VOIP you need

Rating: 8 out of 10
August 23, 2021
IncentivizedVetted ReviewVerified User
I use google voice personally when traveling abroad and have limited service or would not want to use data roaming fees I would route my calls to my Google Voice number. It is...
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Roberto Abreu
Team Lead - Human Resources
Information Technology Recruiter
Park Hudson International
Google Voice10 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

Bose Smart Soundbar 300 | Setup And Audio Demo

YouTube

Official Google Voice App Demo

YouTube

Google Voice official app for iPhone video demo

YouTube

Google Voice Assistant On Samsung Televisions

YouTube

Google Voice: Demo

YouTube

GV Mobile Demo Video

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.3
Avg 8.0

Call Management

Customized phone system settings

8.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.2
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

5
Avg 8.0
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Product Details

What is Google Voice?

Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Google Voice starts at $10.

RingEX, Microsoft Teams, and Avaya IP Office are common alternatives for Google Voice.

Reviewers rate Call recording highest, with a score of 10.

The most common users of Google Voice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives

Compare with

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Reviews From Top Reviewers

View all reviews
(1-5 of 54)

Excellent free platform!

Rating: 10 out of 10
Incentivized
April 30, 2019
Verified User
Consultant in Information Technology
Publishing Company, 1-10 employees
Vetted Review
Verified User
Google Voice
11 years of experience
Use Cases and Deployment Scope
We use Google Voice as a convenient alternative to juggling multiple cell phones or lines. We have multiple lines that are all answered for different purposes, often by the same person. With Google Voice, they can all ring to the appropriate phone, with a message indicating which line it's coming from. Also of great benefit is the voicemails, which are delivered to your email, or can be managed in the Google Voice portal. Another convenient use is for being able to text message from a computer browser.
Pros
  • Rings multiple lines to one phone
  • Text message from browser
  • Sends voicemails to email
Cons
  • It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.
Likelihood to Recommend
Google Voice is free, for the most part, and aside from the intricacies of setup, very easy to use. I don't know how scalable it is for a larger organization, but I don't see why it wouldn't work, if for some reason you wanted to use Google Voice instead of traditional cell phones for employees.

Google Voice is a powerful VoIP tool for any Entrepreneur

Rating: 10 out of 10
Incentivized
May 02, 2019
JM
Justin McClelland
Real Estate Tax Analyst/Software Developer
Schwaps (Computer Software, 1-10 employees)
Vetted Review
Verified User
Google Voice
10 years of experience
View profile
Use Cases and Deployment Scope
Google voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.
Pros
  • Ability to choose custom phone number.
  • Transcription of voicemail messages.
  • Intuitive web interface.
Cons
  • More room for improvement with regard to commercial use. They could take notes from Grasshopper.
  • iPhone app limitations prevent full feature use that's available via desktop.
  • Caller ID name can't be customized to my knowledge.
Likelihood to Recommend
Google voice is great when you want to have a separate phone number for different functions of life/business. I really like the fact that I can get email/txt message notifications concerning calls and voicemails.

Google Voice as a Text Vehicle for Lead Follow Up

Rating: 7 out of 10
April 15, 2015
Verified User
Project Manager in Information Technology
Management Consulting Company, 5001-10,000 employees
Vetted Review
Verified User
Google Voice
2 years of experience
Use Cases and Deployment Scope
This application is being used in one department currently for customer outreach - texting specifically. We've noticed that with the trend toward SMS, some customers are more likely to respond to a reminder text than a reminder call or email.
Pros
  • Google Voice Web interface to manage customer responses
  • Switch phones without having to interrupt the call - customer calls that should be routed to CS can be mid-call
  • Tracking - we're able to keep track of CS interactions in a meaningful way
Cons
  • As always there are privacy concerns - even with a privacy policy in place data is being gathered by Google
  • Caller ID has been spotty in some cases
Likelihood to Recommend
You would be well advised to think about the integrity of the data and how you are allowed to access customers given your industry's regulation as well as the law. I think that Google Voice is an excellent choice for personal use but I could see company use getting into a grey area for more stringent industries.

Google Voice - a robust tool for text and voice communications

Rating: 10 out of 10
Incentivized
October 18, 2018
LH
Lucas Heart
Marketing Communications Manager
Roehl Transport (Transportation/Trucking/Railroad, 1001-5000 employees)
Vetted Review
Verified User
Google Voice
10 years of experience
View profile
Use Cases and Deployment Scope
My company does not use Google Voice; however, I have loved Google Voice for personal use. A single number that rings to multiple devices and locations means I can manage my communications no matter where I am.
Pros
  • Single phone number - rings to multiple communications
  • Free text messages (uses data)
  • Rich search history - every text message is saved and searchable
Cons
  • Google recently updated the Google Voice app for iOS, and it works much better.
  • The Chrome extension doesn't integrate with Hangouts (or if it does, the integration is confusing).
Likelihood to Recommend
Desktop texting - there's so much value in the ability to use a keyboard to type text messages. Integration with Chrome is also excellent.

Google Voice is an easy and cost friendly app to replace your current provider

Rating: 9 out of 10
Incentivized
May 25, 2018
Verified User
Manager in Human Resources
Staffing and Recruiting Company, 11-50 employees
Vetted Review
Verified User
Google Voice
2 years of experience
Use Cases and Deployment Scope
As a staffing agency our recruiters and people managers use Google Voice as the primary tool to reach our employees on assignment, or to contact potential candidates. It allows to keep a clear and easy communication via text or calls to our employees using a phone number that allows to screen calls before picking up, and has a great Voicemail organization system.
Pros
  • It keeps a record of all communications made to each number
  • Allows us to receive notification via email, text message or call.
  • It is fully integrated with Gmail and makes it easy to work in a common user interface
Cons
  • Most of our company are iPhone users, and the app works great but it does not let the iPhone make calls via Google Voice unless you are inside the app, some improvement with the iPhone integration would be helpful
  • The voice-to-text tool integrated to the Voicemail usually sends intelligible messages with the reception of the notification emails for new Voicemails. The good part is that it also attaches the audio to verify the messages
  • Even thought the international calling works perfectly, they should improve on the international text messaging, it usually doesn't allow us to send messages to numbers outside the US, even with credit on the account.
Likelihood to Recommend
It is suited to use as a professional phone number, to work abroad and have a US local phone line, be able to receive and make phone calls directly from and to your cellphone or computer even when you are not in the US.
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