Google Workspace

Formerly G Suite

Video meetings and collaboration for teams

Quickly searchable document folders (team drives etc) which can reduce the need for traditional file shares

Robust and broadly supported email

Best in class multi user document collaboration

More granular security controls

More robust DLP

Browser-based email client.

Cloud Drive Storage.

Google Sheets.

Calendar.

Management interface is lack luster.

Distribution groups.

API access to calendar features.

Google calendar and google drive [are] integrable with popular communication platforms like Slack making it easy to share spreadsheets, documents, and files. The prompt notifications make it such that nobody misses anything important.

Google documents and spreadsheets being [easily] accessible by multiple users across multiple devices makes accessing, edit and [analyzing] data more efficient in terms of time.

Google meet is one of the best video conferencing software due to its superior sound quality and ease of access even by third-party users. It is easy to set up meetings and invite users as needed.

Support and troubleshooting could be a lot better. Most of the time reading through support does not easily help tackle the issue at hand when trying to learn a new feature or understanding it correctly.

Google meet should be [optimized] in terms of internet bandwidth usage and CPU usage when [the] video is turned on. I have mostly noticed an unreasonable spike in CPU usage when using google meet on lower-end devices.

Simplified sharing and collaboration through Drive and Shared Drives

Greatly enhanced advanced functions in Google sheets like macro recording

Regular updates and proactive communication around them

Out of the box spam filtering

SSO and third party app integrations

The support team is frustrating to deal with and make you perform redundant troubleshooting tasks at each step of the way

Per page permissions on Sites - they had it on classic but removed it on the new sites

Need to add mail delegation to admin console so super admins can give managers access to departed staff accounts without having to reset passwords

Longer log history - 60 days sometimes doesn't cut it

Docs - creating a doc is as easy as visiting docs.new.

Sheets - Google Sheets is a valuable tool for creating workflows in Zapier and storing small amounts of data in an easily accessible location.

Cloud Storage - We store a lot of PDF documents of sheet music, video files, and other large media. G Suite storage is relatively cheap and easy to access via the desktop Backup and Sync app which allows you to select which folders to store locally.

Drive - I have heard that the desktop Backup and Sync app will be deprecated soon. This app is a lifesaver for our org, so I'm hoping there will be other options besides the file stream app that doesn't allow for selective sync.

Drive - file ownership is tricky to change from a consumer user. Many of our files were originally uploaded by an @gmail.com user, and we'd like to bulk change the ownership to the G Suite company domain user. It isn't currently possible to transfer ownership from a consumer Gmail account to a paid G Suite user. The only means to do this appears to be downloading all the original files from the cloud and re-uploading from the local machine as the G Suite user at the company domain.

Passwords - it isn't possible to add a login to the Password Manager tool when logged in as a user in Chrome. The only way to add a password is to be on a site and wait for the automatic popup. This isn't a great user experience, so we use 1password instead. It also seems more secure to use a password manager that doesn't automatically fill in the password without prompting the user for a master password.

Spam filtering in email

Single sign on

Calendar events combined with google meet

Easy to administer users and applications

Numerous plugins and 3rd party applications

Easy to use, familiar user experience

No dedicated client software as an option

Some products come and go quickly, so don't rely on non core products

Office applications are good for most, but lack some more advanced options

Email management: This was the primary reason it was recommended to me. Makes a HUGE difference in how I manage my email. It also allows you to do things the free version won't.

Google Docs: I use these more now than I used to. It allows easy collaboration with clients.

Google Drive: I use this for not only docs but for sheets - which I'm using more of these days.

I think Google could provide more info on how to make the most of the product/app. I'm probably not doing everything I could with it to manage my business.

I use the very low-end version, so it works fine for what I need. I guess they could try to convince me to upgrade to the higher version, but I don't see them doing that.

I like the video component more than Zoom, so maybe they could market that a little more aggressively.

Collaboration of documents and meetings.

Good basic MDM for employee management.

Great integration with many products and plugins.

Documents suite is good, but could be improved on.

MDM is very basic, with no real location tracking of devices, for example.

Messaging client implementation is confusing and inconsistent.

Realtime collaboration in documents

Easy ability to share files

Ability to view and recover past version

The calendar customization and features are great

Email formatting is inconsistent

Email doesn't have advanced features like Outlook and Exchange does such as read receipts

Now that our company has grown, would like to see better ways to view/manage calendar availability

Email

Mobile security

Group email

Domain manegement

Domain level access to company emails

Domain level access to email forwarding and auto reply

Domain level management of email archiving during employee separation

Excellent emailing application

Great ability to store, sort, and share documents

Google Docs also can read and edit Microsoft documents

Creating email signatures with links and images can be frustrating

User controls

Domain based email addresses

One login to many websites

Should be easier to control what users are / are not able to do

Admin dashboard should be easier to use

Cloud storage & file sharing.

Simple email platform.

Ease of use & implementation.

Authentication across multiple third-party applications.

Email cleaning & archiving could be improved.

Google Sheets needs functions improvements.

Document conversion is a bit off at times.

Google Workspace handles email seamlessly. It's always easy to find any email I need with the search and label options.

The integration that Google Calendar offers makes creating appointments incredibly easy with other apps like Zoom, Calendly, etc.

The set up on mobile devices is easy as it is basically built in on both Android and iPhone. No need for IMAP, POP, SMTP information.

From time to time I get an email that requires me to scroll pretty far down in order to reply. I'm sure there's a reason why, but for now it seems random.

I do wish that we were grandfathered in to the original price we paid when signing up rather than be subject to price increases.

Sharing calendars is not difficult, but the process might seem daunting to some.

Email

Company shared calendaring

Team Communication

Shared Data Drives

Google is too quick to reiterate and kills software programs that were offered previously.

Switching between work and personal email accounts on Google Chrome can be confusing at times.

Google does not give information about software updates and new features.

Help sections and tutorials could be improved with video presentation about features.

Cloud Storage

Instant Messaging

Virtual Meeting

Compatibility with Microsoft Office

User friendliness on Google Drive File Stream

Capability of setting different status on Google Chat

Email is great. It doesn't require any on-site hosting.

Having one account that is able to use so many different features is very convenient.

Google Workspace for education is nice for allowing teachers and students to participate in their respective roles.

The admin functions often times do no allow for mass changes behind the scene.

When there is downtime, there is no option for offline access and any troubleshooting is out of our hands.

Getting support can sometimes be difficult. While I can always get someone, it can take a while and/or require a callback.

Email.

Google Drive.

Authentication.

Google Voice.

Document conversion.

Tasks.

Collaborative documents

File storage & management

Email

Easy video conferencing through Google Meet

Easy to use

It isn’t accessible by all organizations causing barriers to sharing documents and using the full functionality.

Google Meet is handy but doesn’t perform at the level of Zoom.

More robust features needed in Sheets to get full team adoption.

Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.

Google Workspace is reliable. We haven't had a major outage in all the time we've used it.

Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.

Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.

Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.

While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.

Directory management for users and groups.

Email and calendaring.

Document creation and storage.

Ability to share subfolders of Team Drives.

Calendar sharing and delegation.

Resource management.

Search across its different tools.

Allow for seamless editing of a document while in various locations.

Provides an easy standard to follow across departments.

Email search sometimes has wonky results and will find an email from months ago when searching a user as opposed to the one that came in 10 minutes ago.

Lots of integrations with other providers.

Simple/intuitive interface (easier than Office 365).

Lots of google features that are a luxury (e.g. predictive text in emails, boomerang, etc.)

Contacts isn't great. Lots of multiple entries often get created and I can't figure out why. There's not enough customizability in the fields you can track for each contact.

Some of the email features are inferior to Office 365 (I dislike how when you reply to an email, where you type the response is at the very bottom of the long chain of previous emails. So if you want to see what they last said to you as you're writing the response, you have to keep scrolling back and forth. If there's a setting to change that, it isn't obvious how and it shouldn't be the default.)

Office 365 has done a great job integrating Teams. Google Hangouts isn't as useful.

Easy to use. It's simple and anyone can learn how to use it.

There are a lot of resources - from organization users to handling business documents.

The help function! If you don't know how to use it, there's a simple help function.

GSuite can do a better job at connecting it Google Analytics vs. having a separate sign-in.

Their admin console could be more customizable and have things like analytics up in the front.

The pricing could be lower.

Keeps all work very organized

Easily accessible