Google Workspace

Formerly G Suite

Integration - Similar user interfaces, consistent updates across the board.

Searchability - Hangout messages can be searched in email, documents are easy to find in Google Drive, calendar events are searchable.

I'd love for some of the email lab features to be made permanent and more effective, such as canned responses.

It would be amazing if there was a way to find, organize, and delete/combine duplicate documents in Google Drive - a suggested cleanup feature.

Simplicity and intuitiveness contribute to a beautiful, clean, and professional UI that makes Google apps easy to learn and a pleasure to use.

Integration between spreadsheets, PDFs, text documents, etc. without the bugs and constant, maddening design flaws inherent in the counterpart Microsoft offerings.

I've been advised by people smarter than me that Google apps don't have the highest levels of security - they're great for work that isn't highly sensitive or have statutory security requirements.

In various apps, Microsoft apps will offer a greater range of functionality (at the cost of usability, complexity, and poor UI/UX).

Fast "cloud services provider" for all of their major tools.

Seamless integration between tools.

Always up to date and bugs are minimal.

I've had some issues with Gmail loading/sending messages in the past but it has been minimal and intermittent.

It would be great if they had a simple graphic editing tool.

They should carry over the voice to text tool form G Docs into all their applications, especially Gmail.

It has good uptime and redundancy. Certainly better than we had when we were managing our own email server.

We can scale up or down in real time, and costs are pro-rated, which is important with any business that has fluctuation in it's employee base.

With email, document storage/sharing, and sites, it allows us to manage things in one location.

The fact that so many other services have built in "Sign In With Google", it makes it easier to deploy or integrate with other technologies.

It would be nice to have Google be the "be all, and end all" of our authentication across all systems. I know it is possible to do most things through Google Cloud Platform development, but that is beyond the capabilities of most smaller companies. IdP, LDAP, SSO, etc.

Better options for "network storage", to migrate off of a traditional model of having a network drive for company/team use. The higher tier of G Suite has Team Drives, which partially helps address this, but does not do it well enough to eliminate our old network drives without sufficient training of users to break habits that they have been trained to do for decades.

Where is the ability to "flag" emails as important/urgent? I know if someone using an email application such as Outlook flags an email and sends it to me, Gmail is able to show me that flag, but there is no way for me to actually set that flag from inside Gmail.

Email, obviously.

Online video chat.

Document creation and sharing, even co-editing.

Online cloud storage for files, documents, etc.

Google Identity, which allows you to use your GSuite ID to log into all kinds of things online with good security and minimal password management.

Online surveys and forms.

Calendar and meetings.

Integrations.

The support is mediocre.

It can be confusing if you need to change something — upgrade, etc.

G Suite was built from the ground up as a web service and works extremely reliably. Office 365 was patched together from a legacy application and frequently breaks during weird processes.

G Suite is far more intuitive and easy to manage vs. Office 365.

Support for G Suite is far better than the alternatives.

While the Google productivity apps (Docs, Sheets, etc.) are good, the native desktop apps from Microsoft are still more powerful in some aspects (though not others, such as collaboration and revision history)

Gmail is a far better option than Outlook (having used both extensively), but many legacy users can't be convinced of this and insist on Outlook. This isn't a big deal, but the Outlook connector hasn't always had top priority for updates and support from Google, though this has improved some.

It's FREE to use.

It makes it easy for users to share and collaborate on their documents with others.

Has a great user interface that's easy and fun to use.

G Suite can be accessible at any time or place and from any device as long as the user has an internet connection.

You can use it without an internet connection.

Also, you won't get as many programs as you get with Microsoft Office (Access, Publisher, Project, and so on)

Email.

Access to files anywhere.

Identity Management.

Direct customer service (account reps).

Messaging.

Departmental file sharing.

How easy it is to use the calendar to schedule events and invite others to meetings.

Adding and sharing files in Google Drive.

All around simple ease of use.

More elaborate features in Google Sheets.

I love using Grammarly. If Google could do something similar that would be great.

Fluid and well-integrated tools for teamwork. Shared files and co-op editing works just perfect.

Gmail integration with drive allows us to have any file at hand.

Cloud power + teamwork is the best tool for a Company. It makes everything easy and quick to use

The User interface could be improved more. Sometimes is not that intuitve.

The view configuration of Drive have always been hard to read. Locating a file isn't difficult but could be more visual-friendly

The Chat app could add the Group chat feature for teams.

Simple navigation of tools

Single sign-in

Managed account administration

Open live collaboration

Auto save

Embeds and links with other programs/apps

Advanced customization in google sites.

Google keep the background color. The white on white gets lost.

Something to help with drive organization/cleaning.

For Google Drive: Very easy to sync all my files into the cloud and send them to my clients.

For Gmail: It's the robust, clean interface that I love the most. It's so easy to use and has been my favorite email application of all time.

For Google Calendar: It's no fuss and I'm able to set up appointments and block times easily.

I wish Google would help new users understand all the features better. I feel like I'm only using half of what's available to me.

G Suite's control on how the accounts can be used varies. Such as, if the account owner can share documents outside of the company, or if they can log in to youtube with the corporate G Suite account. There are many many security options.

G Suite's office applications are enough for everyday usage. It also lets you do complex operations with google script, which lets you use javascript for your macros. Also, you can create your own integrations thanks to custom macros.

The other applications which are part of G Suite create an environment which allows you to collaborate, share, and communicate. And they are flexible for your business needs.

The email application has some improvements over regular Gmail. You can set SPF and DKIM dns records to be known as a verified sender. Thus your emails won't be marked as spam by supported email servers.

You colleagues can use the regular clean Gmail web interface or any pop3/imap client. You can create email groups, aliases etc.

The hangouts replacement Chat application has some room for improvement if it's to replace your current alternative solution, such as Slack. But if you're needing such an application, it'll be enough for you.

The Gmail web interface needs some improvements to filter the emails for mouse users. If you use advanced keyboard shortcut keys, that won't be an issue.

All functions of G Suite is in the cloud. No more worrying about losing files.

The ability to share with coworkers with ease.

Can access G Suite anywhere in the whole that has internet connection.

I do not care for the improvements made to the G Suite Calendar. They cause me to spend more time than necessary.

It would be nice to be able to access the files offline similar to Microsoft Products.

I wish the G Suite apps for smartphones were easier to use. I struggle with being able to have the same functions as a computer does for the G Suite apps.

Customized business name on Google applications. This feature is related to my company reputation.

Larger data storage area for your business provides flexibility when running your business.

Using your company name on G Suite's email extension means presentability.

The storage area provided by G Suite could be larger than what they offer now. It would be good to have 100 GB storage area for my business since my job turns around mostly large digital files.

There are no huge differences between the standard Google usage and the G Suite for my business. It would be better to see much lower prices on G Suite.

Fully integrated solution for us with email, documents & file storage.

Everything is backed up instantly & sharing/collaborating is really easy.

Pretty much maintenance free. Allows us to operate virtually with no IT staff.

G-Suite is a very economical solution for the company compared to having desktop applications and the necessary infrastructure to support.

I can really easily manage all of the users of the G-Suite applications & don't have to be particularly technical.

We run into some limitations around document formatting (both Docs & Sheets)

Maintaining some consistency around the Drive file structure & organization when sharing is difficult

Cleanup of old and outdated docs can be hard to do.

It is so easy to teach users how to share documents and content -- very, very intuitive.

The other core tools in G Suite are also easy to use and intuitive -- very little training or tool learning required. It makes it possible to focus on core educational issues rather than learning tools.

The G Suite products are also very reliable and predictable. The collaboration and sharing is rock-solid.

It would be great if Gmail were just a bit more enterprise-friendly.

The tools are continuously updated -- which is great -- but the interface will change and can cause change fatigue for staff.

Hard to come up with a third item, but if I were to nitpick, I'd say some of the tools are not quite as fully functional as their MS counterparts, but this is again not a major concern.

Anyone can open the documents regardless of computer software. You don't have to worry if they have Microsoft Word or Mac's Pages.

Easy to send and receive to and from clients. I can create spreadsheets and docs and easily save or send what I need to. I also love that I can see what others do to edit my document.

Access anywhere you have Internet access. They are automatically saved to your Drive so you don't have to worry about losing files or not having access to specific ones when you need it.

Gmail is so easy to use, looks clean and professional, and it's easy to find old emails that I wanted to refer back to.

Google Docs is great if you just need a simple document, but doing anything more than that, such as making it a little prettier by adding a design or imagery, is very limited. Of course, you can add pictures, but not in the capacity you can in Word or Pages. I've tried to create templates for clients in Google Doc and it just doesn't work. I wish it did, as it's a great universal software.

I wish that you could use your computer's own fonts for Google Docs and Sheets. You're stuck with the Google fonts and, while they have many to choose from, I would prefer to use the fonts that I always use in my branding.

I wish there was a way to create your own "tabs" in the Gmail filter when you configure your Inbox. While their algorithm is very smart, knowing what emails are promotional and which are from friends, there are certain ones I'd love to have grouped together in other categories.

It does email well; there’s really hardly any other option.

Can’t say that I find any.

It’s an incredibly efficient way to create and update documents, spreadsheets, forms, and more.

Staying organIzed across an organization is easy with G Suite, as it allows access to the most up to date version of any document, detailed sharing capabilities (public and private) and integrates with countless other platforms.

Gmail is by far the best email platform to work with due to its countless built in features and add-ons as well as its simple access to everything within your Google Drive.

Google Forms could be more robust and allow for more customization. While there are other companies that do forms better, the benefit of G Suite is having everything in one place and it would be great if the forms could be more complex.

Google Voice is limiting, and while it is a great feature to have, the ability to add only one masked phone number per cell phone is challenging for people who work for multiple companies like myself.

I wish Gmail had more customization options for managing my Inbox. Since I receive emails form various incoming mailboxes (info@, support@, name@, etc), it would be nice to have those go to custom tabs in place of the uncustomizable “Social” and “Promotions”.

G Suite is lacking in any project management features. While it does have Google Keep for list making, that is incredibly limited and doesn’t allow for due dates to be set for tasks.

Searchable storage of information

Collaboration tools that allow realtime editing and updating of sheets, documents, slides

Gmail integrates with so many other tools and allows us to leverage email beyond simple messaging

Shared calendars help our team stay in sync with both personal, business, and group meetings.

This is really hard to think of something. Possibly a "Get things done" type plugin that is native to Gmail

Calendars could be updated from the pop-up rather than having to edit

Can't think of anything else

Document collaboration in real time is almost magic.

Email and calendar are both reliable and feature rich.

It's far easier to configure and administer than an on premise solution like Exchange.

Excellent documentation and responsive support staff when you need it.

Hangouts just isn't up to the task of being an enterprise chat solution. We use Slack instead.

Lack of a good desktop client is a problem for some users who are used to Outlook.

There are still some settings that can only be set by end users, like vacation response, that would be very helpful to have access to as an admin.

Structurally complex organizations (multiple child companies, acquisitions, etc.) can be challenging with G Suite. It is lacking a forest-like function.

Collaboration - there is nothing better today to collaborate and have multiple people work on a document, spreadsheet or presentation. G Suite allows multiple people to all edit the doc, track changes, comment, resolve comments, all without stepping on each other.

Email - most users are familiar with Gmail and G Suite is Gmail thus ensuring an easy ramp for new users. If you have Outlook resistant users you can have it connect to G Suite as an email client, but I believe its best natively.

Number of plug-ins for G Suite/Chrome that allows for integration and improvements (Grammerly, Seismic for sales docs, salesLoft, tracking software, etc.. all make email and other features more useful due to this community.

Email Groups - For example in creating groups, its a challenge to see who is in a group from email, you have to go into a separate G Suite app (groups) or expand it in the calendar app. Also, nested groups are also more complex, but this is all due to Exchange being around for so long and I expect Google to continue to accelerate the features to get to parity and beyond in this area. There are also some delays in pushing updates from some apps, which can be a little strange when you are used to instant changes with Exchange.

Features compared to Office - if you do advanced Spreadsheet or presentations you will find the G Suite of applications a bit lacking, but for general users its fine. However many companies that work with external vendors and customers still rely on MS Office suite for final versions.

Google Forms - its pretty basic compared to tools like SurveyMonkey. Very limiting, limited logic and design tools

G Suite offers to its business-minded customers the best apps Google has made.

Billing is a breeze, and low-cost, to boot.

If you've ever used any Google product, G Suite doesn't change the experience gained from using Google's free apps.

A true month-to-month service would be wonderful for those who don't want to be locked in to paying $50/year.

Better ways to implement a company logo so it looks as natural as Google's own on a given app is a must.

Quicker access to the billing and payments side of G Suite would make everything worthwhile.

Easy to share and collaborate on files.

Sufficient storage per user on Google Drive.

Easy to convert to or from Microsoft file formats.

Sheets should include more formulas that are similar to the Excel formulas.

Google should figure out a way to prevent companies from blocking docs.google.com. Or at least promote that is a trustworthy source of file sharing.

Provide more detailed print functionality other than just size and orientation.