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LogMeIn Central by GoTo

LogMeIn Central by GoTo

Overview

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

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Recent Reviews

LogMeIn Central review

8 out of 10
January 08, 2024
Incentivized
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS …
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A solid solution

8 out of 10
December 11, 2023
Incentivized
We use LogMeIn Central to provide our clients with managed remote access services to their devices. We also use the ad hoc feature as a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (87)
    9.6
    96%
  • Over-the-Internet remote session (92)
    9.6
    96%
  • File transfer (91)
    9.2
    92%
  • Remote management of servers & workstations (84)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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LogMeIn Central

$80

Cloud
per month (minimum 25 computers)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmein.com/central/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $80 per month
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.6
Avg 8.2
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Product Details

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

LogMeIn Central by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

LogMeIn Central by GoTo Video

LogMeIn Central | Product Overview

LogMeIn Central by GoTo Competitors

LogMeIn Central by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

LogMeIn Central by GoTo starts at $80.

TeamViewer, Atera, and ConnectWise ScreenConnect are common alternatives for LogMeIn Central by GoTo.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.6.

The most common users of LogMeIn Central by GoTo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(160)

Attribute Ratings

Reviews

(1-2 of 2)
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January 08, 2024

LogMeIn Central review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used throughout the organization to remotely access and control machines from various locations. It is used on PCs as well as iOS devices. LogMeIn Central is also used to check up on the status of machines and file transfer.
  • Remote control
  • Remote restart
  • File transfer
  • Looking over a user’s shoulder to troubleshoot
  • Lower cost plans
  • A better interface from Chromebooks
  • The ability to fully control more types of devices
LogMeIn Central excels at remote control of PCs in real-time as well as background file transfer. It would be nice if you could run a concurrent session as a different user without disturbing the user as an option, although an interactive session where both you and the user see the same thing is very helpful and is supported. It is useful to monitor and control devices that are being controlled and the devices used to control the other device can be at multiple different locations including ability to use iOS device to remotely control a PC such as using an iPhone to control a PC. This is great for on-demand troubleshooting.
Remote Administration (14)
37.857142857142854%
3.8
Screen sharing
90%
9.0
File transfer
80%
8.0
Instant message
N/A
N/A
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
50%
5.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
90%
9.0
Remote management of servers & workstations
70%
7.0
Remote Active Directory® management
N/A
N/A
Centralized management dashboard
N/A
N/A
Session record
N/A
N/A
Annotations
N/A
N/A
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
60%
6.0
  • It is extremely useful to be able to have eyes-on remotely when troubleshooting rather than having a user describe a problem; this leads to quicker image resolution.
  • The ability to access devices from many remote locations and devices (ex. PC or iPhone) is very helpful.
  • It would be nice if an iPhone could be a controlled endpoint as well; it can be a controller, but to my knowledge not be fully remote controlled.
It does very well for our main needs and is generally very usable, especially from a PC or iPhone as the controlling device.
It is rarely down.
TeamViewer is also very functional, but for our use, it would’ve been more expensive.
5
Support and users
1
Tech skills
  • Remote Support
  • Remote Access
  • File Transfer
  • Remote Restart
  • Remote Restart
  • Hamachi virtual VPN
  • Unsure
It works very well. The biggest issue is cost.
No
  • Cloud Solutions
  • Ease of Use
  • Other
Cheaper than some alternatives and worked well through most firewalls. Also seems to have good security.
Would look into other solutions earlier in the process.
  • Implemented in-house
No
Change management was minimal
  • Install on machines
It was smooth
I think it is included.
I had issues with Hamachi and I did not think they would be able to resolve them, but they did so quickly.
The have been efficient at solving my issues in the past.
  • Remote Control
  • Hamachi can be hard to use at times
Yes
It works well on iOS. It is harder to use on Chromebooks
Chris Barton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use LogMeIn Central to access our customer computers, and it worked very well and was stable for years. The pricing is good, but I was shocked this year when the price doubled on me within a few weeks of my renewal. I was pretty frustrated that no consideration was given on our budget and timing. We worked it out, but it still happened. We wanted to use the Antivirus feature, but it's not ready for us. I can't exclude server paths so I could not buy it.
  • Quick access to customer machines.
  • Status that the machines are online with the windows client.
  • Good organization on the website.
  • The antivirus feature needs a lot of help. It does not exclude paths correctly and some other tweaks need to happen. I was disappointed that I could not use it.
I use the service daily to serve my clients and fix their issues quickly. I also like that customers can access their own machines remotely through my account.
Remote Administration (14)
46.42857142857143%
4.6
Screen sharing
80%
8.0
File transfer
80%
8.0
Instant message
80%
8.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
80%
8.0
Initiate remote control from mobile
90%
9.0
Remote management of servers & workstations
80%
8.0
Remote Active Directory® management
N/A
N/A
Centralized management dashboard
N/A
N/A
Session record
N/A
N/A
Annotations
N/A
N/A
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
80%
8.0
  • With the remote access from LogMeIn, I can make additional revenue by being able to deliver this service.
The service is very easy to use. There are a lot of internal services that can be activated that are very helpful for the customer.
I don't have any issues with the service and everything seems to work fine. The only issue I had was with my test drive of the antivirus (which I did not purchase).
I think at my level of need, LogMeIn works great. The other competitor services are slightly better, but I don't need some of those services.
2
We provide IT services to small business, primarily dental offices. we use logmein for remote support, access, patch management and antivirus, we are currently supporting around 300 machines in the atlanta area.
2
Standard IT support the product is very easy to use and my clients even use it to access their machines. almost no training to get them to use it.
  • Remote support
  • patch management
  • Anti-virus
  • during the shut down, my clients were able to use our remote services to login and keep working with out buying a new service. That made my services more valuable
  • Right now I am not seeing any new ways, we are already using this product to the fullest
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better.
No
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
The product needs to be easy to use and stable, price is next.
I feel like the evaluation process worked fine with me.
  • Implemented in-house
No
Change management was minimal
  • using the deployment feature speeds up implementation
its quick and easy
No
I need to watch how much I am spending
I have not used the support much, the product works for me
No
I had a problem one time where the product would not install, Ii called and they worked on it until it was fixed
  • everything, the interface is simple to use and other features are easy to use
  • I wish the anti-virus had more options
  • I wish patch management had more options
Yes
I have it on my iphone and my ipad, works great
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