Rescue

Rescue

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Rescue

Overview

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user....
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Recent Reviews

A Real Rescuer

10 out of 10
November 22, 2022
LogMeIn Rescue is used by my organization for remote troubleshooting and for advancing remote IT Solutions. It is used by IT Department, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (136)
    9.2
    92%
  • Over-the-Internet remote session (136)
    9.0
    90%
  • File transfer (127)
    8.8
    88%
  • Multi-platform remote control (98)
    8.5
    85%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

Sorry, this product's description is unavailable

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Product Demos

Rescue + Mobile - Where support gets done.
02:18
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Features Scorecard

Remote Administration

8.4
84%
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Product Details

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

Rescue Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Over-the-Internet remote session
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

Rescue Video

When it comes to support, you need to be able to help end-users whenever, wherever. Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well. With Rescue’s mobile capab...
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Rescue Downloadables

Rescue Integrations

Rescue Competitors

Rescue Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Screen sharing highest, with a score of 9.2.

The most common users of Rescue are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 49)
Companies can't remove reviews or game the system. Here's why
August 18, 2022

Rescue to the rescue

Score 10 out of 10
Vetted Review
Verified User

TeamViewer and Citrix Workspace … have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among it's users.

November 24, 2020

LogMeIn Rescue My Users

Score 9 out of 10
Vetted Review
Verified User

works better than Teams I think it works the same as GoTo Meeting and TeamViewer. Connectwise and Dameware works the best for me even over LogMeIn Rescue … Remote Desktop Services, Microsoft Teams, TeamViewer

July 30, 2020

Good but not great

Score 7 out of 10
Vetted Review
Verified User

TeamViewer and Splashtop Remote Support … I think TeamViewer has a lot more features but it is also harder

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