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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 155)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be installed on both the systems to use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or initialization of the tool.
December 14, 2023

Expensive, but worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the additional costs justified and provides a smooth customer experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Much better than trying to screen share and direct users to the objective. Much more power tools available, and a much more user friendly experience.

Everything has it's place but LogMeIn does what it does, and it does it well. I'm very pleased with the experience, and I know the end users are too.
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
April 18, 2023

Very good product !!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the remote users computer.
February 08, 2023

excellent tool to support

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
December 08, 2022

Rescue rescued me

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help navigate for the customer or trouble shoot any software issues the customer is having.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Cisco Webex Social (Discontinued)
Rescue is by no small margin superior to Webex. Webex was unreliable, required a nine-digit code and confused customers when trying to establish connections. At the time it also did not allow you to automatically reconnect after a reboot, meaning we'd have to manually reconnect each time. I also recall it being generally slower during screen sharing connections.
November 30, 2022

The support savior

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it done in time. At that time, you are tired.
Stachel Stanziola | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • SolarWinds Dameware Remote Support (DRS) and TeamViewer
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system.
Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools.
Martynas Strazdas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Microsoft Endpoint Manager (Microsoft Intune + SCCM)
Rescue is much better than SCCM as it supports more features, can see multiple screens rather than just one (main) on SCCM, reconnects automatically on connection drops, and the file transfer feature is very useful.
James Baca | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think Rescue allowed me a little more freedom to operate the way I preferred over GoTo Connect. I think my staff, which is not full-time, also told me that, as a whole, they felt a bigger difference in efficiency with Rescue over any other system we had tried over the years, so I have to listen to my crew!
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