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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Learn from top reviewers

LogMeIn Rescue by GoTo is a very handy tool

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue by GoTo to remotely access those computers that are connected to the company network. The main functions are to collect details of certain symptoms (usua...
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Ildiko Kaszas
Technician - Information Technology
level 1 technical support
Getinge
LogMeIn Rescue by GoTo1 year of experience

LogMeIn Rescue by GoTo offers robust support

Rating: 9 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
Continue reading
Verified user
Administrator
LogMeIn Rescue by GoTo3 years of experience

Highly Recommend LogMeIn Rescue For Any Technical Support Company!

Rating: 9 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue to remote connect to our clients computers when they initially sign up with our software so that we can train the client on how to operate the software. ...
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Jennifer Glover
Supervisor - Information Technology
Administrator
PraxiPower, Inc.
LogMeIn Rescue by GoTo10 years of experience
Verified on LinkedIn

LogMeIn Rescue by GoTo is the perfect tool to support users all around the world

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
I've been using LogMeIn Rescue by GoTo for more than 3 years now and it has been a perfect tool to support users all around the world. From easy to difficult cases, from a log...
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Verified user
Technician
LogMeIn Rescue by GoTo4 years of experience

Our customers enjoy the ease of LogMeIn Rescue by GoTo and our representatives do as well

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue by GoTo for all of our webroot remote assistance calls. So we have about 50 support reps across thje world who use this on a daily basis to assist custom...
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Verified user
Manager
LogMeIn Rescue by GoTo9 years of experience

Locking down of URL's available for end users to obtain trusted support from.

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
I use LogMeIn Rescue by GoTo to offer remote support to our users as well as unattended systems. This spans across multiple countries in Africa. The tool meets all out cyber s...
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Verified user
Manager
LogMeIn Rescue by GoTo4 years of experience

Honest Review

Rating: 10 out of 10
September 26, 2024
IncentivizedVetted ReviewVerified User
We use it for computer maintenance and support services.
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Verified user
Administrator
LogMeIn Rescue by GoTo8 years of experience

Logmein To The Rescue!!

Rating: 10 out of 10
September 19, 2024
IncentivizedVetted ReviewVerified User
We mainly use LogMeIn Rescue for those times when the regular LogMeIn software isn’t set up on a PC. It’s super helpful because we can jump in and provide support without need...
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Verified user
Employee
LogMeIn Rescue by GoTo16 years of experience

Remote support to the Rescue!

Rating: 9 out of 10
September 4, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue by GoTo as a remote support tool to assist our end users. Our main reason for looking at a remote support solution was to be able to support our mobile u...
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Verified user
Manager
LogMeIn Rescue by GoTo1 year of experience

Excellent Remote Support Tool

Rating: 8 out of 10
August 31, 2024
IncentivizedVetted ReviewVerified User
I have been a user of LogMeIn Rescue platform for almost 5 years now. I have used this tool to solve the problem of providing technical support remotely when calling customer ...
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Ejaz Hussain
Professional - Information Technology
Professional Services Consultant
Genesys
LogMeIn Rescue by GoTo5 years of experience
Verified on LinkedIn

LogMeIn Rescue Technician Console - Just works!

Rating: 7 out of 10
August 30, 2024
IncentivizedVetted ReviewVerified User
We use this as a tool for the IT department to be able to see and take control of a user's machine so we can see what they are experiencing and troubleshoot it. This allows us...
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Verified user
Manager
LogMeIn Rescue by GoTo3 years of experience

Rescue almost works perfectly, except one small issue for me

Rating: 8 out of 10
August 25, 2024
IncentivizedVetted ReviewVerified User
Used to remotely control and troubleshoot user computers.
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Jonathan Chang
Technician - Information Technology
IT Support Engineer
OmniVision Technologies
LogMeIn Rescue by GoTo10 years of experience

Rescue your users with LogMeIn

Rating: 5 out of 10
May 30, 2024
IncentivizedVetted ReviewVerified User
Tool for users to remotely use their devices located at offices
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Verified user
Employee
LogMeIn Rescue by GoTo4 years of experience

LogMeIn Rescue by GoTo Review

Rating: 8 out of 10
May 30, 2024
IncentivizedVetted ReviewVerified User
I use LogMeIn Rescue by GoTo for remote support from other companies for priority systems to troubleshoot any performance issues. Specific business problems that the product a...
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Verified user
Manager
LogMeIn Rescue by GoTo1 year of experience

Instant Help at Your Fingertips.

Rating: 10 out of 10
May 27, 2024
IncentivizedVetted ReviewVerified User
We use LogMein Rescue to assist in remote sessions with clients and to remote into a host computer from remote locations. It is easy to set up and to work with when you need i...
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Yvonne Graber
Executive - Professional Services
President, Owner
Computer Community Hospital
LogMeIn Rescue by GoTo10 years of experience
Verified on LinkedIn
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How LogMeIn Rescue by GoTo Differs From Its Competitors

Security

The accesses are strictly limited, absolutely secure. We are happy with it.
Nobody who is unauthorized could join the remote sessions, customers see that the unique invitation links etc. make it all secure.
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Security

Since our clients have to click to connect to support and download the session each time they need to connect with a technician, it is extremely secure. Any previously downloaded sessions are no longer available to be used. This makes the connection very secure for our end users and offers peace …
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Security

Ensuring security and confidentiality has been a priority with end user. Having someone to get connected to their computer makes LogMeIn Rescue a great solution, LogMeIn Rescue link is just to be used once, also, the chat window log everything that happens and make them feel comfortable by knowing …
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Security

We use this with external customers only and the peace of mind comes from using the software, explaining popups, allowin customers to end sessions if they need to
I've used logmein hundredsof times and the feedback from customers has always been good
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Security

Enterprise ready integration with Azure for seamless SSO experience. Locking down of URL's available for end users to obtain trusted support from.
This allows our users to know that when they are engaging with support teams that there is no chance of being hijacked or mislead by a foreign …
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Security

LogMeIn Rescue helps us ensure security and meet HIPAA requirements while supporting our many medical practice clients. It provides encryption for remote sessions and detailed session logging, which is important for protecting sensitive patient information. For our end users, it offers …
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Security

Rescue enables us to comply with our internal company security policies, ensuring that the highest levels of authentication and encryption are deployed and established at all times. Security is a big concern right now for most companies, Rescue helps us to build trust amongst our technical and …
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Security

The very fact that this tool comes with a lot of in-built security features has helped to ensure the overall security & integrity of the customer's data.
Admins can get the audit via detailed reporting tracking all the activity for any sessions. Also, it's super easy from an end customer's point …
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Security

Rescue provides a more secure way to access clients remote computers than others. LogMeIn is also more widely known to end users than other brands which helps users trust the software. Good communication on a well known standard software for remote access with users however ensures clients comfort …
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Security

LogMeIn Rescue by GoTo helps ensure security at our organization by ensuring that whenever we open a support connection to a 3rd party for our software that it is instant and secure with SSL/TLS protocol. This provides a nice peace of mind while knowing they have a good reputation
I feel this way …
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Security

The remote sessions are encrypted and safe for the end user. Our organization only uses tools that can be used to meet HIPAA compliance. We deal with many people in financial accounting and real estate who want to know if the program is secure. This adds value to LogMein.
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Security

Rescue uses end to end encryption so our security team has vetted it as appropriate to use.
As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.
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Security

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it …
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Security

Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, …
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Security

We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of …
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Security

Because of it's various user prompts for access to their PC I do not see a security issue
Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in
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Security

We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.
It is a relief to not have to treat our employees like children. We …
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Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.
I think it is a secure tool to use because of its authentication steps.
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Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.
The users feel confident with the use of the tool
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Security

It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
In some environment, security admins have blocked the download of .exe files.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Ildiko Kaszas
level 1 technical support
Getinge (Medical Device, 10,001+ employees)
Verified User
Administrator in Other
Internet Company, 1001-5000 employees

Video Reviews

2 videos

View Playlist
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

TeamViewer

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$24.90
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What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Integrations

LogMeIn Rescue by GoTo Competitors

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

LogMeIn Rescue by GoTo Downloadables

Frequently Asked Questions

SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(413)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently. Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks. Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency. Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions. Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.

Delays in Session Transfers: Users have reported experiencing delays in session transfers, leading to frustration and interruptions during their remote access sessions. Some users have highlighted that these delays impact their efficiency and overall experience with the software.

Software Cost Criticism: Several reviewers have expressed dissatisfaction with the software's cost, indicating that they find it expensive compared to alternative solutions available in the market. The high price point has been a significant drawback for some users considering or using the software.

Mobile Device Remote Access Issues: Users have encountered difficulties when attempting to gain remote access into mobile devices, especially Apple products, highlighting challenges and limitations in this aspect. This issue has hindered seamless remote access experiences for some users utilizing such devices.

Reviews

(1-25 of 194)
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LogMeIn Rescue by GoTo is a very handy tool

Rating: 10 out of 10
Incentivized
October 01, 2024
IK
Ildiko Kaszas
level 1 technical support
Getinge (Medical Device, 10,001+ employees)
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
LogMeIn Rescue by GoTo's remote administator logon works fine, the auto-reconnect works fine, the remote reboot works fine. The direct transfer of an installation file or log file would be a time-saver, but that perhaps exceeds the capacities of this tool. Our customers are in Switzerland can have computers in the wrong language for us, it could help when the other language support colleague could directly join, but the wrong region blocks totally for them, the trusted contact relationship between two LogMeIn users would help a lot, as an alternative list of partners whom we could also invite in a session (by default, we cannot add them at all).

LogMeIn Rescue by GoTo offers robust support

Rating: 9 out of 10
Incentivized
October 01, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
3 years of experience
Likelihood to Recommend
Internal IT support, customer support for tech companies and likely educational institutions. LogMeIn Rescue by GoTo might be less appropriate to small business owners to likely cost. For basic troubleshooting tasks, less expensive and simpler tools might be appropriate for some users, as logmein rescue's advanced features can be at times overkill.

Highly Recommend LogMeIn Rescue For Any Technical Support Company!

Rating: 9 out of 10
Incentivized
October 01, 2024
Likelihood to Recommend
LogMeIn Rescue is a wonderful tool if you are offering any kind of software to clients that require the need for you to access their screen. It is also a wonderful tool for your clients as they can click to connect to support and connect with you for any tech support needs they may have. The only time I feel like LogMeIn Rescue would be less appropriate is if you are working with clients that have secure data on their computers that should not be viewed by others, even tech support.

LogMeIn Rescue by GoTo is the perfect tool to support users all around the world

Rating: 10 out of 10
Incentivized
October 01, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
4 years of experience
Likelihood to Recommend
Easy option to share the remote access method (link, PIN or sent by email) so the end user has multiple options to share access depending on the issue. Even having the option to have this to be executed as a service to have the option to remote since the initialization of MS Windows.

Honest Review

Rating: 10 out of 10
Incentivized
September 26, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
8 years of experience
Likelihood to Recommend
Well suited scenarios is that it does not give a warning while taking remote that this might be a spam because we will have the full paid version but if you are using trial then it keeps on dropping and a warning while taking a remote ..

Logmein To The Rescue!!

Rating: 10 out of 10
Incentivized
September 19, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
16 years of experience
Likelihood to Recommend
For us it's just super useful when we need an immediate way to connect with a user. Even more so if we are dealing with a not so technical person on the other end. For what its purpose is, it does a fantastic job. If only they could work on a cheaper pricing plan for small businesses.

Remote support to the Rescue!

Rating: 9 out of 10
Incentivized
September 04, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
LogMeIn Rescue allows seamless admin control over our end users devices, both internal and also more importantly (to us) external of our network. We have a handful of users that work the majority of their working week out of the office and they often need support to keep them moving. From a central console our service desk technicians are able to remotely assist over 5G networks and gas station wifi, and take control of the issue and 9/10 resolve without having to be physically present at the device.

Excellent Remote Support Tool

Rating: 8 out of 10
Incentivized
August 31, 2024
EH
Ejaz Hussain
Professional Services Consultant
Genesys (Information Technology & Services, 10,001+ employees)
Vetted Review
Verified User
LogMeIn Rescue by GoTo
5 years of experience
Verified on LinkedIn
Likelihood to Recommend
It's a great tool & fully serves its purpose of facilitating the agents with the ability to solve their customer's issues remotely & efficiently.
The tool is very easy to use & requires very less amount of training for any new agents to get started with it. The remote session gets initiated with ease & it comes with a lot of great features.

LogMeIn Rescue Technician Console - Just works!

Rating: 7 out of 10
Incentivized
August 30, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
3 years of experience
Likelihood to Recommend
  • Troubleshooting with remote workers
  • Troubleshooting staff on-site to maintain distance
  • Troubleshooting items that take a long time where unattended access allows you to check in as needed.
  • Troubleshooting, when users are having issues with the domain and other tools are unable to connect
  • Troubleshooting to have a user show you what is going on when it may not be clear.
  • Less appropriate for something super quick where admin may not be needed. In this case, it is easier for a user to show you the issue via Skype or Teams

Rescue almost works perfectly, except one small issue for me

Rating: 8 out of 10
Incentivized
August 25, 2024
JC
Jonathan Chang
IT Support Engineer
OmniVision Technologies (Information Technology & Services, 1001-5000 employees)
Vetted Review
Verified User
LogMeIn Rescue by GoTo
10 years of experience
Likelihood to Recommend
Sending a link or code to remote users to start a support session works well. Using it to connect to online computers on the internal network is good.

Trying to reach computers not on the network without sending out a link or code doesn't work at all.

LogMeIn Rescue by GoTo Review

Rating: 8 out of 10
Incentivized
May 30, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
Some specific scenarios where LogMeIn Rescue by GoTo is when utilziing 3rd party software that is critical to operations starts performing badly. We can then use this software to get 3rd party remote assistance to troubleshoot any issues.

Good product with potential to be great!!

Rating: 8 out of 10
Incentivized
January 19, 2024
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
Situations where you need to reconnect with the remote system after a remote reboot, LogMeIn Rescue is very helpful. It helps both the parties by not tying up another computer through which you will have to otherwise do the remote control. LogMeIn Rescue becomes inconvenient when it cannot be scheduled for a future meeting and send reminders to both parties. Currently, we have to resort to other reminder systems or call to connect.

Will Rescue from wasting time

Rating: 9 out of 10
Incentivized
December 30, 2023
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
2 years of experience
Likelihood to Recommend
On the live production it is necessary that the machines are not affected or prompted upon the remote access. With the help of LogMeIn rescue after taking the session and observing the bots, the production doesn't gets impacted and the issues get resolved in real-time giving us better productivity and saving time

I can work with it!

Rating: 7 out of 10
Incentivized
December 30, 2023
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
We need to connect to various retail outlets scattered throughout the territory quickly, without the interaction of a person on the terminal side. This allows us to swiftly install patches, restart, and interact with our systems. We are also implementing the solution on Linux platforms. It's easy to implement everything using one place.

Rescue allows us to provide industry leading support for our clients

Rating: 9 out of 10
Incentivized
December 18, 2023
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
6 years of experience
Likelihood to Recommend
Considering my role is supporting our software product installed on clients PCs, Rescue allows full access to our customer's system. That allows us to be able to troubleshoot and diagnose problems that the customer is not able to do so on their own. It also allows us to deploy updates and small scripts that make our software better and more reliable.

Expensive, but worth it

Rating: 9 out of 10
Incentivized
December 14, 2023
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
7 years of experience
Likelihood to Recommend
For us, it has always just worked and worked well. It’s easy to train users up on, too. Having something you can trust to just work, alleviates a lot of stress in the support world. Similarly having something so easy to use means even apprentices are instantly comfortable with using the interface at the very least.

LogMeIn Rescue by GoTo

Rating: 8 out of 10
Incentivized
December 14, 2023
IC
Ian Cambra
Network System Administrator
Mission Healthcare (Hospital & Health Care, 1001-5000 employees)
Vetted Review
Verified User
LogMeIn Rescue by GoTo
1 year of experience
Likelihood to Recommend
LogMeIn Rescue by GoTo is good for more small to medium size businesses. if you are looking for something easy and reliable LogMeIn Rescue by GoTo is a good tool to use. it is good on desktop and laptops; however, we know there was a feature for mobile devices but never had the time to use it.

LogMeIn is Logical with COVID on the rise!

Rating: 9 out of 10
Incentivized
December 12, 2023
Verified User
Vetted Review
Verified User
LogMeIn Rescue by GoTo
3 years of experience
Likelihood to Recommend
LogMeIn is great for supporting the end user in a help desk oriented talk. Even basic user such as young students can follow the simple instructions to set up and install, so we can remote in.

The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.

Rescue has become a valued part of our team allowing us succeed without issue related downtime

Rating: 10 out of 10
Incentivized
November 20, 2023
Likelihood to Recommend
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
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