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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 181)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Situations where you need to reconnect with the remote system after a remote reboot, LogMeIn Rescue is very helpful. It helps both the parties by not tying up another computer through which you will have to otherwise do the remote control. LogMeIn Rescue becomes inconvenient when it cannot be scheduled for a future meeting and send reminders to both parties. Currently, we have to resort to other reminder systems or call to connect.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
On the live production it is necessary that the machines are not affected or prompted upon the remote access. With the help of LogMeIn rescue after taking the session and observing the bots, the production doesn't gets impacted and the issues get resolved in real-time giving us better productivity and saving time
December 30, 2023

I can work with it!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We need to connect to various retail outlets scattered throughout the territory quickly, without the interaction of a person on the terminal side. This allows us to swiftly install patches, restart, and interact with our systems. We are also implementing the solution on Linux platforms. It's easy to implement everything using one place.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Considering my role is supporting our software product installed on clients PCs, Rescue allows full access to our customer's system. That allows us to be able to troubleshoot and diagnose problems that the customer is not able to do so on their own. It also allows us to deploy updates and small scripts that make our software better and more reliable.
December 14, 2023

Expensive, but worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
For us, it has always just worked and worked well. It’s easy to train users up on, too. Having something you can trust to just work, alleviates a lot of stress in the support world. Similarly having something so easy to use means even apprentices are instantly comfortable with using the interface at the very least.
December 14, 2023

LogMeIn Rescue by GoTo

Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogMeIn Rescue by GoTo is good for more small to medium size businesses. if you are looking for something easy and reliable LogMeIn Rescue by GoTo is a good tool to use. it is good on desktop and laptops; however, we know there was a feature for mobile devices but never had the time to use it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LogMeIn is great for supporting the end user in a help desk oriented talk. Even basic user such as young students can follow the simple instructions to set up and install, so we can remote in.

The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
November 07, 2023

it is good tool to use

Score 7 out of 10
Vetted Review
Verified User
It works really good while we connect with windows to windows, and runs very smoothly. However, it is hard sometimes while we connect it with macbook. Moreover, While connecting with smartphones it is very slow sometime. it is really good tool while doing configurations remotely on windows devices, and it is easily accessible.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To give access to people with special abilities.
Before Rescue, we last at least 20 minutes trying to access the screen of a colleague with limited movement (just view it), now we just ask for permission and we are connected in les than 3 minutes.

The file transfer is an amazing tool. Thanks for give us such an easy way to transfer files between machines.
July 11, 2023

Good to some extent

Shubham Karn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It helps engineers to get quick support from support engineers as and when needed.
Issues can be discussed with engineers for better understanding the cause of it and also getting proactive measures to avoid it in future.
Score 1 out of 10
Vetted Review
Verified User
It is less appropriate to use when a user is familiar with the software and they are able to be walked through an issue over a call. It is more appropriate to use when a user is unfamiliar with the software/issue and they need to show us the data with Rescue in order to determine if further troubleshooting is required.
June 25, 2023

Easy as Logmein123

Score 10 out of 10
Vetted Review
Verified User
With every call I take daily, I need to have access to my customer's workstation within 20 seconds I'm in their workstation troubleshooting the issues and out. We service customers all over the United States and this makes our job fast and efficient.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used this product in my previous job where remote connection is a necessary aspect. The ability to remotely connect into a system to see what the client is seeing is fantastic. It allows one to update systems directly on the machine itself and see what they are trying to describe. As the saying goes, a picture is worth a thousand words. When I moved on and started my new job in this field, I immediately saw a need for this product. With it we could keep costs down for support and provide better service for our clients.
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Perfect for a team of technicians or an individual supporting an office. As long as your user has an internet connection and the ability to agree to a couple of prompts, you can perform your maintenance and troubleshooting inquiries with the same ability as if you were sitting at the user's desk, including restarting the computer.

In the event you have a less savvy user, you will need to be a little patient to walk them through the process. Familiarity with the end-user side of the process really helps with this problem.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Sending a link or code to remote users to start a support session works well. Using it to connect to online computers on the internal network is good.

Trying to reach computers not on the network without sending out a link or code doesn't work at all.
February 08, 2023

excellent tool to support

Score 10 out of 10
Vetted Review
Verified User
Incentivized
IT troubleshooting of windows and mobile devices like android and ios. deploying and managing activities on multiple computers and devices. helping the support teams to fix issues faster for users.light weight agent and applet making it quick to work. possibility to deploy scripts remotely and perform tasks during big projects
January 28, 2023

Dependable software.

Keren Sangalaza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is appropriate to remote into authorized devices. However, it can be difficult to get the customer or client to download and run the program. There are a lot of prompts on the end users' side. It is less appropriate to use when a technician is familiar with the format of an operating system.
December 09, 2022

Remote Rescue

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Remote is well suited if you need to constantly connect to various computers to troubleshoot or to work on different servers or computers from far locations. We have several offices that I have to manage and employees constantly need help with their devices. A scenario where it would be less suited would be if you only have one work location where you don't need to travel.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Rescue is perfectly suited to helpdesk environments where the need to connect to so many different devices, so often, is high. A quick and seamless method is required to assist the client most efficiently and Rescue does this. Occasionally, if a PC is particularly locked down with various security policies Rescue can occasionally face issues, but this is rare as its able to overcome most issues.
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