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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Learn from top reviewers

LogMeIn Rescue by GoTo is a very handy tool

Rating: 10 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue by GoTo to remotely access those computers that are connected to the company network. The main functions are to collect details of certain symptoms (usua...
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Ildiko Kaszas
Technician - Information Technology
level 1 technical support
Getinge
LogMeIn Rescue by GoTo1 year of experience

Highly Recommend LogMeIn Rescue For Any Technical Support Company!

Rating: 9 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue to remote connect to our clients computers when they initially sign up with our software so that we can train the client on how to operate the software. ...
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Jennifer Glover
Supervisor - Information Technology
Administrator
PraxiPower, Inc.
LogMeIn Rescue by GoTo10 years of experience
Verified on LinkedIn

Remote support to the Rescue!

Rating: 9 out of 10
September 4, 2024
IncentivizedVetted ReviewVerified User
We use LogMeIn Rescue by GoTo as a remote support tool to assist our end users. Our main reason for looking at a remote support solution was to be able to support our mobile u...
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Verified user
Manager
LogMeIn Rescue by GoTo1 year of experience

Excellent Remote Support Tool

Rating: 8 out of 10
August 31, 2024
IncentivizedVetted ReviewVerified User
I have been a user of LogMeIn Rescue platform for almost 5 years now. I have used this tool to solve the problem of providing technical support remotely when calling customer ...
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Ejaz Hussain
Professional - Information Technology
Professional Services Consultant
Genesys
LogMeIn Rescue by GoTo5 years of experience
Verified on LinkedIn

Rescue almost works perfectly, except one small issue for me

Rating: 8 out of 10
August 25, 2024
IncentivizedVetted ReviewVerified User
Used to remotely control and troubleshoot user computers.
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Jonathan Chang
Technician - Information Technology
IT Support Engineer
OmniVision Technologies
LogMeIn Rescue by GoTo10 years of experience
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How LogMeIn Rescue by GoTo Differs From Its Competitors

Security

The accesses are strictly limited, absolutely secure. We are happy with it.
Nobody who is unauthorized could join the remote sessions, customers see that the unique invitation links etc. make it all secure.
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Security

Since our clients have to click to connect to support and download the session each time they need to connect with a technician, it is extremely secure. Any previously downloaded sessions are no longer available to be used. This makes the connection very secure for our end users and offers peace …
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Security

The very fact that this tool comes with a lot of in-built security features has helped to ensure the overall security & integrity of the customer's data.
Admins can get the audit via detailed reporting tracking all the activity for any sessions. Also, it's super easy from an end customer's point …
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Security

Rescue enables us to comply with our internal company security policies, ensuring that the highest levels of authentication and encryption are deployed and established at all times. Security is a big concern right now for most companies, Rescue helps us to build trust amongst our technical and …
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Security

Ensuring security and confidentiality has been a priority with end user. Having someone to get connected to their computer makes LogMeIn Rescue a great solution, LogMeIn Rescue link is just to be used once, also, the chat window log everything that happens and make them feel comfortable by knowing …
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Security

We use this with external customers only and the peace of mind comes from using the software, explaining popups, allowin customers to end sessions if they need to
I've used logmein hundredsof times and the feedback from customers has always been good
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Security

Enterprise ready integration with Azure for seamless SSO experience. Locking down of URL's available for end users to obtain trusted support from.
This allows our users to know that when they are engaging with support teams that there is no chance of being hijacked or mislead by a foreign …
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Security

LogMeIn Rescue helps us ensure security and meet HIPAA requirements while supporting our many medical practice clients. It provides encryption for remote sessions and detailed session logging, which is important for protecting sensitive patient information. For our end users, it offers …
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Security

The remote sessions are encrypted and safe for the end user. Our organization only uses tools that can be used to meet HIPAA compliance. We deal with many people in financial accounting and real estate who want to know if the program is secure. This adds value to LogMein.
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Security

Rescue provides a more secure way to access clients remote computers than others. LogMeIn is also more widely known to end users than other brands which helps users trust the software. Good communication on a well known standard software for remote access with users however ensures clients comfort …
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Security

Rescue uses end to end encryption so our security team has vetted it as appropriate to use.
As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.
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Security

LogMeIn Rescue by GoTo helps ensure security at our organization by ensuring that whenever we open a support connection to a 3rd party for our software that it is instant and secure with SSL/TLS protocol. This provides a nice peace of mind while knowing they have a good reputation
I feel this way …
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Security

Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, …
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Security

We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of …
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Security

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it …
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Security

We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.
It is a relief to not have to treat our employees like children. We …
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Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.
The users feel confident with the use of the tool
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Security

It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
In some environment, security admins have blocked the download of .exe files.
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Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.
I think it is a secure tool to use because of its authentication steps.
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Security

Because of it's various user prompts for access to their PC I do not see a security issue
Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

2 videos

View Playlist
User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.9
Avg 8.1
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Integrations

LogMeIn Rescue by GoTo Competitors

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

LogMeIn Rescue by GoTo Downloadables

Frequently Asked Questions

SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 121)
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