Skip to main content
TrustRadius
LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

Read more
Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
Continue reading

Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
Continue reading

it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
Continue reading

Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
Return to navigation

Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 181)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.
December 30, 2023

I can work with it!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.
December 14, 2023

Expensive, but worth it

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our exposure. I was able to solve countless issues from the safety of my couch and in my comfy PJ's.

It is so easy to talk the customer through the install process. That is the key with remote work and working with "non tech" people. Simple, Quick, and Easy!
Score 9 out of 10
Vetted Review
Verified User
I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to remedying technical issues and has many great features. I would like to see some upgrades for better access to remoting into mobile devices, since the last time But short of that LogMeIn Rescue by GoTo is truly an asset in the technology world!
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is almost as good as having someone present to show how to best solve a problem. We no longer have to go through a check list of possible issues - "Is the computer plugged in..." We have tried a number of solutions that sounded good but just ended up costing time and money; if the team member cannot solve the problem we end up sending them a new machine which causes downtime and a great deal of expense for overnighting a new machine and getting the team member up and running on their new machine.
November 07, 2023

it is good tool to use

Score 7 out of 10
Vetted Review
Verified User
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
July 11, 2023

Good to some extent

Shubham Karn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
Score 10 out of 10
Vetted Review
Verified User
When a client needs their product's issue to be investigated and troubleshot, I use LogMeIn rescue as it is the best and easy to work on. Plus, it gives the feature to share the files and to add other mentors or colleagues to assist.
Score 1 out of 10
Vetted Review
Verified User
I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in pharmacy success and ensure accurate and timely processing of prescriptions for the client(s), in order to ensure patients are receiving the medication to stay healthy. Throughout my time working at this organization, I have found that the following are constant issues: 1. The nomenclature filter when searching - it does not narrow down the search based on criteria inputted, instead it expands the search. This is less than optimal because a lot of pharmacies have "pharmacy" in their name. 2. From the UX/UI perspective, there is no way to identify an out-of-date server or session other than looking at the date range of "last accessed". 3. Recording Sessions constantly freeze or close you out of the session once you select "record". Overall, this increases call volume significantly and it is hard to troubleshoot issues with a pharmacy that has a high call volume and are already thin as far as labor is concerned. 4. On average, I have to close my Rescue app down at least two-three times a day in order to complete my work. It is really difficult to meet metrics and serve patients when these issues persist on a daily basis. I hope this helps.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small company that has limited resources to support our product on a North American scale; we have found GoTo Rescue as a great way to provide support to our clients. We also have other departments using the tool to help with training and working with clients on reading reports and basic training on walking through with them on the product.
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the IT Manager at an accounting firm with users in-house, at home and working remotely from client locations. I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows the to help my users by performing the work on their computers for them, rather then telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available. Unattended access is a great feature. Bottom line? If you have a user with problems and they have an internet connection, there is no way you can not help them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Rescue to support all our users across the globe, from simple workstation issues to more complex problems.
We have been using Rescue for many years and it was always been really reliable in helping us get our job done, from the remote session to all the other tools that come with it, such as file transfer and call transferring.
It really helps us help our users.
February 08, 2023

excellent tool to support

Score 10 out of 10
Vetted Review
Verified User
Incentivized
to support users with IT issues. It helps with seeing the issue and troubleshooting quicker. majorly like the admin experience and the unattended option. looking forward to using mobile troubleshooting and helping users on android and ios. seeing the issue is always a big help in solving it.the support has been great
January 28, 2023

Dependable software.

Keren Sangalaza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am remotely connecting to customers to troubleshoot devices on a daily basis. Remoting into phones, computers, and tablets. Typically businesses need software that can integrate with other software, and LMI can be interpreted with other software such as in tune. I am not opposed to continuing to test the software out. Go to has a lot of useful products.
December 09, 2022

Remote Rescue

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We Use Rescue for our remote-in software solution to connect and troubleshoot various problems my coworkers experience. I work in IT and I have to assist everyone in our organization and Rescue gives me the ability to connect to their devices anywhere they may be and fix their problem without wasting time traveling to them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.
Return to navigation