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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
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How LogMeIn Rescue by GoTo Differs From Its Competitors

Security

Rescue uses end to end encryption so our security team has vetted it as appropriate to use.
As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.
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Security

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it …
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Security

Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.
The cost is reduced, …
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Security

We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of …
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Security

Because of it's various user prompts for access to their PC I do not see a security issue
Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in
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Security

We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.
It is a relief to not have to treat our employees like children. We …
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Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.
I think it is a secure tool to use because of its authentication steps.
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Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.
The users feel confident with the use of the tool
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Security

It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.
In some environment, security admins have blocked the download of .exe files.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

2 videos

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User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

Alternatives Pricing

TeamViewer

TeamViewer

$24.90
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

GoTo Resolve

GoTo Resolve

Free
What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Integrations

LogMeIn Rescue by GoTo Competitors

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

LogMeIn Rescue by GoTo Downloadables

Frequently Asked Questions

SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 38)
Companies can't remove reviews or game the system. Here's why
December 12, 2023

LogMeIn is Logical with COVID on the rise!

Verified User
Technician in Information Technology
Education Management Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
I haven't had to utilize support at all, but the resources are vast, and they are sending out lots of tutorials and ways to improve your interaction with their products.

There are several places to find what you are looking for and get the help that you need. It's widely used and that helps build a baseline of users.
April 22, 2021

Great tool for the job!

Verified User
Team Lead in Information Technology
Construction Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
5
I've never had to contact support. I am only a user and not an admin so I've never had to open a support ticket or case. I'm not sure if we've ever had an issue where we needed to contact them at all. It seems to work without issues and it may be related to the workstation itself, if we're not able to log in using LogMeIn.
June 27, 2020

Easy to use for all parties!

Verified User
Technician in Information Technology
Telecommunications Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console.
June 25, 2020

Why LogMeIn is a great tool to use

JJ
Jay Johnson
Desktop Support Analyst
Solomon Associates (Oil & Energy, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
It works. There is no messing around really. I can gain control and fix issues on anyones computer anywhere on the globe. Subject to them having an internet connection, but no fear because even if the internet is patchy, LogMeIn will auto-reconnect, every 15 minutes later! Very impressive tool.
June 11, 2020

Must have for remote support!

Verified User
Technician in Information Technology
Education Management Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
The main reason I rated it so highly is all you can do with the program. It's not just for IT problems. You are able to get feedback from your users and apply that directly to your department. From all the other remote support programs I have used, LogMeIn Rescue is the most flexible in terms of the program.
May 19, 2020

Bottom line!

Verified User
Technician in Customer Service
Computer Hardware Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Haven't had to contact support for the software but it is clear that when you need support you can always find the number.
February 10, 2020

LogMeIn Rescue is a solid choice for those with basic remote support needs

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
I have honestly not had the need to contact support too much, which is always a good thing. I will say that while I felt they were competent I wasn't especially impressed as I have been with several other tech companies. They are far from the lowest level technical support I have encountered, however. I would say that if you find yourself calling support frequently with a product like this you may have selected the wrong solution for you.
December 23, 2019

LogMeIn is a count on me product.

Mike Narumiya | TrustRadius Reviewer
Mike Narumiya
President, Principal
Klaxon IT Solutions (Hospital & Health Care, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
It does everything it is supposed to do, and has no negatives I can think of. Works, easy to implement, easy to use. Requires no hassling by support staff to use, is stable and requires very little training or coaching to use effectively. Has very intuitive controls. Product has a great market name and is easy to get buy in on.
November 18, 2019

Tech Company's Use of LogMeIn

KM
Kellie Myers
Receptionist
Tom's Help Desk (Computer Networking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have had any easy time calling in to receive help, and every one of their employees are very receptive to the customer's needs. I wouldn't want to speak to any other customer support desk in regards to their remote software, they rock and do an awesome job! I'm so glad to be on the same team as them and provide customers with the LogMeIn experience!
November 16, 2019

LogMeIn Rescue - Best remote tool I've ever used

Jonathan Ayers | TrustRadius Reviewer
Jonathan Ayers
Desktop Special Delivery (on-site at GE Salem)
CompuCom (Information Technology and Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Although it does have some room for improvement, overall I believe LogMeIn Rescue is the best tool for remote troubleshooting and support. I have used it through several different roles and different companies and in my opinion, it has consistently provided me with the best set of features I need to provide end-user support.
November 12, 2019

LogMeIn Rescue Review

Verified User
Technician in Information Technology
Information Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I am giving it a 10 as I personally have never had to contact support. I have never run into any issues using this program. The only issue I have run into is when there is not enough licensing, but that is a separate issue. Overall, this is great product so far, with no issues.
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