Rescue

Rescue

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
Rescue

Overview

Recent Reviews

A Real Rescuer

9 out of 10
November 02, 2021
LogMeIn Rescue is used by my organization for remote troubleshooting and for advancing remote IT Solutions. It is used by IT Department, …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022
TrustRadius Award Top Rated 2021

Popular Features

View all 14 features

Screen sharing (117)

9.1
91%

Over-the-Internet remote session (118)

9.0
90%

File transfer (108)

8.7
87%

Session record (83)

8.3
83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews (2)

Record

Pricing

View all pricing
N/A
Unavailable

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

Sorry, this product's description is unavailable

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Features Scorecard

Remote Administration

8.4
84%

Product Details

What is Rescue?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

Rescue Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Over-the-Internet remote session
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

Rescue Screenshots

Rescue Downloadables

Rescue Integrations

Rescue Competitors

Rescue Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Reviews

(1-25 of 135)
Companies can't remove reviews or game the system. Here's why
Wayne Ragusa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue makes it very easy to support my users who are not on location. this in turn saves us money and time.
  • Remote Access
  • Easy of use for end users
  • File transfers
  • Speed
  • Unattended access
  • Remote access of Mobile phones
We have been able to support our users in a more timely fashion. This has helped us not only save time and money it could have been a challenge to support our remote workforce. It made support for my user base seamless and easy. I would not only recommend the product I would highly recommend it.
Daniel Specht | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[LogMeIn Rescue] allows me to effectively and efficiently do my job! Without this tool, support calls would take longer and the overall resolution would be much harder to find. I have used other tools in the past but love LogMeIn Rescue because multiple people can be on the call at once. It is easy to control and view any monitor resolution.
  • Allows for multiple users
  • Allows control of the user's screen
  • Handles larger user monitor resolutions
  • Some clients find it difficult to download and run the file.
[LogMeIn Rescue] is great when two internal users have to access an external user's machine. It's great for users we are remoting into having a high-resolution monitor. [LogMeIn Rescue] doesn't work as well for presenting to a large group. It also doesn't work well when there are multiple external users attempting to join the same meeting.
January 05, 2022

LogMeIn Get 'er Done!!!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Remote administration of computers. Install software and troubleshoot problems.
  • Indefinite connection time.
  • Automatic reconnect after reboot.
  • Transfer session to other technicians.
  • Ease of use.
  • Confirmation screens sometimes are hidden.
  • System tries to logon to computer with LogMeIn account name. Would prefer to stop at the computer login since I sometimes have to use alternate accounts located on remote computer.
  • Ability to hide console on remote system and set permissions on who can shut down remote client.
Good for connecting to work computers when clients are working at home.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.
  • Ease of connection to client
  • File Transfer
  • Remote reboot
  • Support for multiple monitors
  • More feedback on client side for easier connection
  • Lengthen time of link being live from 20 to 60 minutes
  • spell check in chat window
LogMeIn Rescue is well suited anytime remote access to one computer is needed. With file transfer and remote reboot capabilities, the solution allows for assistance from simple to complex server install scenarios. LogMeIn Rescue is not ideal for webinars or demonstration scenarios where multiple remote connections are required.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Rescue as our main help desk support tool. LogMeIn [Rescue] gives us admin access to the user's screen [to] install software or run apps as an admin. Two things we can't get by simply sharing a screen. Often times a support call might take more than ten minutes. LogMeIn [Rescue] lets the user enter their password at the start of the session so that they can walk away, and if we reboot the computer, it will automatically log the user back in so we can continue the install process. At our firm, all our users have two external monitors, and their laptop monitor, LogMeIn [Rescue], allows us to view and interact with all available monitors.
  • See and interact with UAC Prompts
  • See and interact with all monitors
  • Three easy ways for a technician to connect to a users desktop
  • Transfer files
  • I wish there was a way to communicate via voice within the app, like Teams.
  • It would be nice if admins didn't have to log in every single time to get admin rights to the desktop.
  • Sometimes the remote console box does not close when the user disconnects.
LogMeIn Rescue is well suited for anyone on the help desk. Our non-admin staff also use the app to share screens to do training and to share files with remote users. There [is] a lot of security built into the product, so I do not know of a scenario where LogMeIn Rescue is less appropriate.
pierre landry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use the LogMeIn Rescue software for 5 years now. And it [helps] me to resolve customer configuration with a lot easier [manner]. We can solve almost all the [cases remotely]. I am very happy to use this software. Sometimes, [I] invite my colleague to work together on the same session in [LogMeIn] rescue to solve complex issues. Good Software.
  • Share screen with customer[.]
  • Can control the mouse of customer remotely[.]
  • I can invite other colleague to work together to fix customer issues[.]
  • To find a better way to connect with Mac computer users[.]
I was able to fix a [multifunction] printer configuration that was very far from [the] main city. The technician [needs] to go there by boat. With the LogMeIn software, [I] was able to fix the scanning configuration and save an expensive onsite visit.
Manuel Araujo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
To remote into [colleagues' machines] for remote support. The product addresses the challenges of supporting remotely during this pandemic. from a simple [log in] issue to putting a pc back on the domain to re-installing a piece of software or setting up a new user.
  • System information
  • Ease of creating several methods to get a support link to user[.]
  • Toggle from screen to screen[.]
  • Slow start up when launching app[.]
  • Slow connection with client to support analyst.
  • Requiring rights or permission to get a pc name/systems info[.]
[Whenever] a user is not in the office [and] needs help because of lack of admin rights to run [an] app install or has something wrong.
December 07, 2021

LogMeIn to the RESCUE!

Patryk Korbiel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use LogMeIn Rescue as an alternative set of remote support tools to support out customer base along with another 3rd party RMM product. LogMeIn Rescue gives us the ability to log onto customers machines in a few simple clicks at a reasonable price. The application contains a large selection of tools for every situation.
  • Large variety of tools within the software for every situation.
  • Easy to use software and control panel.
  • Branding is customisable.
  • Very reliable.
  • Works really well with User Account Control comparing to some other products.
  • No monthly licensing model. You commit to a 15 month contract for a single license.
  • Support response times can be quite long.
  • Quite expensive comparing to some other products on the market.
LogMeIn Rescue is a fantastic piece of software that is suited for every scenario when it comes to remote access to Windows Servers/Workstations & Mac devices. The software is especially suited for logging onto customers machines/servers that are not technology coordinated. The ease of use makes the software stand out from the rest of the crowd. Simply emailing a link to an email address and downloading the application will grant you access to almost any machine, and everything is done from the LogMeIn Rescue application when generating a session code!
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to allow remote control of some critical servers from outside our network. It removes the need to make holes in the firewall and tweak server settings. We use it to allow 3rd party vendors access. It allows us to keep our network secure with minimal effort and minimal risk.
  • Easy remote access
  • Secure remote access
  • Easy to setup and deploy
  • Seems like they change the program often
LogMeIn Rescue is great for any size business to allow remote access into secure devices, allowing you to keep the security settings intact. While it can be a little spendy for a smaller shop to afford, the benefits outweigh the negatives. It is a fast, secure, reliable way to remote control your machines. We had demoed it for when students were learning from home also.
Julio Silveira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue has been used throughout the company as a definitive tool to assist with remote support. I am part of the helpdesk team, and as a support analyst, I use it together with my team to solve problems and answer user requests remotely. It is software with great design and construction, easy to access, and be accessed remotely to install applications, drivers, printers and solve technical problems on users' devices. I also use it to interact with users using messaging and file transfer.
  • Outstanding for secure remote support of user devices.
  • Allows interaction with users using chat.
  • Multiple sessions.
  • Scheduled remote diagnostics.
  • Helps you to troubleshoot and install applications remotely.
  • Reports can be better.
  • A bit complicated interface for beginners.
It is recommended for any scenario that has user assistance and a technical support center. Remote access saves time and improves the experience of troubleshooting and fulfilling user requests with their computers. Access is simple and fast and can be accessed even when the user is not present at the computer. The price is moderate but meets all the requirements promised to customers.
November 02, 2021

A Real Rescuer

Ajinkya Mohod | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue is used by my organization for remote troubleshooting and for advancing remote IT Solutions. It is used by IT Department, including all internal user-facing teams. The tool is a time savior, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps in improving business.
  • Remote to end users system
  • End to End file sharing
  • And session connectivity irrespective of restarts and network disconnections
  • Chat window during remote session
  • Calling feature while on remote session
  • Can make a more reliable and user friendly UI for technicians
  • Auto launch of LogMeIn session post accepting the invitation link instead of downloading the .exe
It helps in addressing remote troubleshooting issues or cases professionally and efficiently. For Advancing IT support services and client support experience. Time savings and provides growth in business flow. Effective and helps in providing better remote support to clients.
Score 6 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue is used for the purpose of providing technical support within our organization. It is used by the centralized ticketing team with quick links sent to end-users and customers to assist them remotely with issues they are experiencing in their computer systems. The management team will also use it from time to time to do screen sharing within their team.
  • Remote access
  • End user support
  • Chat
  • White labeling
  • Integrations
  • Ticketing workflow support
LogMeIn Rescue is a very good tool for small to medium size organizations and, in some cases, larger based on how complex their support structure is set up. LogMeIn Rescue provides a lot of functionalities regarding remote access support for end-users. The basic workflow provides the support team with the ability to send an individual use link that ties the support engineer back to the end-user to provide support. Some places where this falls short are regarding the links being only one-time use which can lead to a lot of frustration with end-users and the inability to tie those tickets natively back to various ticketing systems such as Autotask.
Sonu Kumar | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
When our organization is growing rapidly, and we feel to have smooth remote sessions with our end-users, we decided to evaluate multiple remote session tools. Finally, we decided to go with LogMeIn Rescue for our daily remote troubleshooting requirements while complying with maximum security. Found the tool very easy to use, and overall performance is better in the case of weak internet connectivity at the far end.
  • LogMeIn Rescue is also as secure as the other available platforms. It uses SSL encryption while establishing a connection between both ends
  • This tool supports all the available user platforms like mobile, tablet, and laptop as well
  • Transferring the files is very easy and quick
  • Sometimes difficult to execute the fixes using the tool
  • Very quick timeout when the current session is not in use
Well suited for:
-Large scale organization where IT support requirements are much needed for roaming users or users at other locations
-If the organization doesn't have the remote support add-on with available collaborative meeting platforms like Zoom, Webex, BlueJeans
-The nature of the company is majorly to provide remote support to the customers
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.
  • Fulfill end-user service requests for software install.
  • Fulfill end-user issues related to an application or software installed on the end-user's pc.
  • Easy to use and improves end user experience.
  • The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
  • Add more functionality to record sessions.
  • Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
It is well suited for large organizations, and it is easy to set up. It is cloud-based, which makes it easy for maintenance, and no additional overhead is needed. It is a good collaboration tool for addressing requests/issues reported in the ITSM ticketing platform.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used LogMeIn Rescue to troubleshoot remote worker computer issues. Like many companies lately, our entire workforce is remote, so having something like this was super helpful for screen sharing, getting real-time feedback, and interacting with the device.
  • Quick and easy access to support
  • Fast client setup and dial in
  • Lightweight application that any device can run
  • User friendly even for the most novice of users
  • Perpetual running client starts up with the computer to make unattended access easier
  • Pricing structure is pretty challenging for companies with small IT budgets
  • Admin-level prompts disrupt the remote access capability
It's great in an always online and connected workforce with a solid internet connection. Being super user-friendly, it caters to people who are quite non-technical, so that makes things super easy. Being able to support folks remotely from mobile is also a really nice plus since we don't have to be in front of our own computer to help someone.
Michael Craven | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Reseller
Review Source
We use LogMeIn Rescue to connect to certain clients' computers when other programs sometimes fail to install or connect. We start with the free alternatives - "Remote Utilities" & "Anydesk" if they fail to work, we switch over to LogMeIn Rescue.
  • LogMeIn Rescue is great at connecting through hardware and software firewalls
  • LogMeIn Rescue has great support for multiple platforms
  • LogMeIn Rescue gives a nice smooth frame rate of the remote system
  • LogMeIn Rescue's subscription price is VERY expensive (currently $108/mo + $37/mo for mobile access)
LogMeIn Rescue is great if you have a High Volume of remote systems you need to connect to. Otherwise, it is not worth the monthly subscription price of over $100/mo, especially with free options such as "Remote Utilities" & "Anydesk," which also work with a variety of platforms.
When LogMeIn Rescue doesn't work right, it is hard to find answers - their knowledge base is lacking.
The interface is simple and well laid out, but it lacks easy access to frequent options and functions.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use LogMeIn Rescue to get remote [access] into customer machines to provide support and complete installs for our applications. It helps us quickly assist customers and look at their machines without the back and forth of emails. There are also APIs available to make workflow easier and connect our internal systems/processes together.
  • Workflow Integrations with API
  • Customer support
  • Ease of use by our customers
  • Easy setup and access to user machines
  • There are timeout limits which slows down the process
  • Adding more techs to the session is not intuitive
  • The UI can be improved
  • Could provide more tech support reporting and features
LogMeIn Rescue is a great tool for providing support. It can be used for any size organization. If your business requires you to connect to customer machines to provide support, this is a great tool to consider. However, there are better options if you need this for internal reasons for managing machines and servers or providing support to internal customers.
Nabin Poudel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Rescue is being used by our organization to control multiple computers securely from a remote location. This has eliminated the need to visit our customers to fix their software issues, which in return has saved us more time and effort in providing reliable remote support solutions. With LogMeIn Rescue, we are now able to seamlessly connect with multiple computers from a single mobile device or PC, share files, and access control with customers and other employees.
  • It supports wide range of mobile devices, PCs, and macs
  • Comes with 1TB cloud storage
  • Includes multi-session handling
  • Facilitates collaboration between technicians and customers
  • Allows rebooting and reconnecting without interruption
  • Very expensive software starting at 108.25 USD per month
  • Interface can be made more simpler to use
  • Not suitable for small teams
LogMeIn Rescue is best suited for controlling several computers by several technicians. It is most useful for large organizations in providing outstanding customer support. Not suitable for small businesses as there are free alternatives to it like TeamViewer and AnyDesk. LogMeIn Rescue comes with better speed, hardware support, reliability, and security.
iain Stephen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.
  • Works with UAC very well
  • Unattended installer is very handy for accessing systems when staff are not available to assist
  • Provides a reliable and trusted means of connecting that people understand
  • We sometimes get a little frustrated with the back-end system management for the unattended installer.
  • Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
  • Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
LogMeIn Rescue is very solid - a much better tool than many of the 'free' offerings. Worth the cost for sure. If I had to talk about what they could be doing better, I guess I would talk about the confusion of LogMeIn vs. GoToAssist - which is the same thing but still branded differently. It should all be one single product now. I would also go back to the iPhone issue and hope that someday they can work it out with Apple to have full-screen visibility and interaction for iPhone users.
It is a fantastic tool - can't give it a 10 because it won't let me see the actual screen of an iPhone, even though that is more of an Apple issue.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We make use of LogMeIn Rescue within our ICT Department at a third-line support level to allow connections into the system from 3rd party suppliers that require remote access to our environment. The product offers us a quick, secure, customizable way to offer remote support without the additional steps of settings up firewall rules and adapting security policies.
  • Quick support
  • Company branding
  • Cloud based support
  • Price
  • Simplifying offering (mobile support)
LogMeIn Rescue is well suited to environments where your ICT team needs to have all of the functionality of being in front of a user/customer's machine without the travel time. LogMeIn Rescue allows us to perform any function that we could need without having to be in front of the device physically. The product is easy to use, fast, secure and customizable.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used by IT to support users across the organization. We use it primarily to remote access systems to either perform software installations or troubleshoot. We also use it to perform unattended installations and information gathering as and when required. The very fact that there is no instance installation required when working with customers is a huge advantage for us.
  • Multi-Session handling
  • Session history & recording
  • Active directory sync
  • Overall administration
  • Chat support
  • LogMeIn Rescue ticks all relevant boxes for us
Many of our customers have very tight controls when it comes to what software can be installed on their network. LogMeIn Rescue comes in here perfectly to ensure we can assist all such customers without having to install any specific applications within their network. The ability to chat while working with them is a huge plus since it helps cut down a lot on communication costs. The chat feature is super helpful in situations where the customer is on vessel/ship (we are a maritime company) and cellphone signals are either weak, or the call costs are high.
September 23, 2021

LogMeIn Rescue Works Great

Chris Short | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used LogMeIn Rescue to provide easy remote support to our clients for years now. It is very reliable, easy to use, and very effective. This tool allows us to connect to a remote workstation with minimal need for IT involvement so we can troubleshoot problems directly on our customer's workstations. This tool is being used by most groups in the company, from support to implementation to IT.
  • Easy to establish a secure remote connection
  • Many options to remotely control a system from Mac to PC
  • Transfer files, reboot and reconnect, view event logs
  • It would be great if they offered a mobile console for end users so we could connect to clients on the go
I think LogMeIn Rescue is a well-suited tool for supporting remote customer systems where the end-users do not have a broad technical knowledge or even admin rights to their systems. This tool allows you to easily perform a good number of tasks and information gathering about the system so you can easily fix a problem. It does not suffer from many remote support issues from meeting software and allows you to do more advanced support features like reboots, file transfers, and more.
September 23, 2021

LogMeIn Rescue review

Daren Anderson, MSIS | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Reseller
Review Source
We used LogMeIn Rescue to help our customers via a remote session. We used it throughout our whole company to remote into customer sites to help troubleshoot their issues. We also used it for non-customers who just needed help from time to time. By using this, it saved us time in driving to the customer site.
  • Easy to use
  • Good support
  • Well known product
  • More expensive than others
  • Upward learning curve
  • Missing functionality that ScreenConnect has
When we first started using LogMeIn Rescue, the prices were very affordable, so we never looked at anything else, but over the years, the prices rose to the point where a small company like ours could not afford it. So we started looking at different solutions. Besides the cost, LogMeIn Rescue is a good product, but it's definitely not the least expensive option out there.
Craig Cormier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
While we use LogMeIn Central for most users, we do have people at sister companies that do work for us. For those computers that we don't have on LogMeIn Central, we utilize LogMeIn Rescue. We also use it for users on personal machines or if we have users with new computers that are in a remote environment.
  • Secure access to remote machines
  • Easy for users to connect to support
  • Cost effective
  • If Apple could give better access to mobile support
  • If users could have option to forgo any confirmation screens at the onset of support
While LogMeIn Rescue is costlier than some other options, it does benefit from more features than the free support options that are available. Users can feel secure when connected to LogMeIn Rescue, and there are options for different types of end supports. There is even the option to find machines on your network, which has been useful at times.
Score 8 out of 10
Vetted Review
Verified User
Review Source
At my company, we used LogMeIn Rescue to perform remote support calls. When there was some problem on the machines or some user needed administrator permissions to install software, this application was used to grant remote access to the technical team. As the company worked mostly home office, it worked very well. Machines for new employees were also configured remotely by this software.
  • Remote access
  • Realtime chat
  • Screen share
  • It has problems with Apple computers
You can use LogMeIn Rescue to provide remote support to your users. Being able to share screens, make calls, answer text chats, and other features. If you are away from your office and need to work remotely, you can use LogMeIn Rescue to access your physical machine and work wherever you want as if it were a terminal.