Headed in the right direction
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client …
Starting at $0 for 3 agents and unlimited endpoints
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What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
Recent Reviews
How GoTo Resolve Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multiple concurrent sessions (30)9.696%
- Attended device access (36)9.494%
- Multiple-display support (31)9.393%
- Unattended device access (31)8.484%
Reviewer Pros & Cons
Brokerage operations specialist
Colliers International (Real Estate, 1001-5000 employees)
Pricing
GoTo Resolve Free
$0
Cloud
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
Cloud
per month per endpoint
GoTo Resolve Remote Support
$40
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.
Reviewers rate Multiple concurrent sessions highest, with a score of 9.6.
The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(216)Attribute Ratings
Reviews
(1-25 of 76)Companies can't remove reviews or game the system. Here's why
March 20, 2024
Headed in the right direction
The price point is better for smaller businesses. We also use GoTo for our phone system and GoTo Meeting so we stuck with the same product for remote support.
March 08, 2024
Your all in one support maverick.
Score 9 out of 10
Vetted Review
Verified User
GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging colors of GoTo Resolve in comparison to the other competitiors.
January 04, 2024
GoTo Resolve to resolve all your IT Incidents...
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing them from emails that are received. Similarly, attachments have the ability to filter what passes through; some attachment objects, like eml files, are dropped. On the other hand, GoTo Resolve offers seamless Ticketing System.
December 29, 2023
A great support tool
Most friendly in the usage, and most detailed information.
ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses.
Now, comparing GoTo Resolve to these platforms, it stands out for its amalgamation of remote access, device management, and conversational ticketing functionalities. This all-in-one approach can be a game-changer, especially for organizations looking for a unified solution to tackle multiple aspects of IT support.
Now, comparing GoTo Resolve to these platforms, it stands out for its amalgamation of remote access, device management, and conversational ticketing functionalities. This all-in-one approach can be a game-changer, especially for organizations looking for a unified solution to tackle multiple aspects of IT support.
December 20, 2023
Best remote access software
security wise the LogMeIn and Goto Resolve is better than any other remote session tools in corporate company. The interface is simpler and
easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have dependency on the system configurations.
easier to user. the sessions don't end automatically due to which the time is saved. the browser interface of LogMeIn tool doesn't have dependency on the system configurations.
December 18, 2023
GoTo Resolve is our GoTo for remote support!
GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are definitely justified at the cost savings we're enjoying as a result of the consolidation.
December 18, 2023
A handy tool for all your remote desktop needs
- Avica Remote Desktop, Chrome Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)
It's one of the tool which can function in the same lines like above tools and is user friendly and cost effective
December 14, 2023
Highly Recommended
Great functionality and ease of use, also makes life easier with the ability of create visual helps or visual aids for management reporting, this information is pulled from this tool and presented to management in a monthly basis, the goal from this year was reached from customer satisfaction standpoint and part of the achievement was this tool.
December 13, 2023
A Go-to Software!!
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.
December 12, 2023
GoTo Resolve the best! Go Check this out!!
GoTo Resolve is an all-in-one tool and one of the most user-friendly tools we have as of now!
December 12, 2023
GoTo Resolve for IT support , Remote Monitoring and much more ..
As GoTo Resolve gives all in one package and its more user friendly hence it was chosen.
December 12, 2023
Great solution to cover a lot of tasks getting better day by day
We are comparing all the programs that we use to be able to find the perfect match I believe that all of them are very useful but will be great if we can use only one instead of mixing tasks. Soon one of them will offer the best solution for all the needs we have and we will end up using it. Could be Goto resolve.
December 12, 2023
GoTo Resolve misses the mark
We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our separate RMM also offers remote desktop support which we have found ourselves using more than GoTo Resolve.
December 12, 2023
On the right path (go)to success
December 12, 2023
Best tool for Remote setup
Not a decision maker to evaluate tools to purchase them, i am a mere user.
November 21, 2023
GoToResolve - Our Experiences
We did not select GTR. This selection was our customer's choice. We prefer Teams or gotomeeting over GTR every day of the week for virtual meetings. and given a choice, we would use our own RDP for remote access to a customer's server. The RDP is much more efficient.
September 08, 2023
An easy to use RMM solution
Very similar products but at a cheaper price point.
June 01, 2023
GoTo is almost the G.O.A.T.
GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve.
I chose GoTo Resolve over TeamViewer since it was bundled with our phone service and offered at no additional cost to us. The features of GoTo Resolve are vast and more than we ever need as a small company but having used TeamViewer in the past I felt GoTo Resolve covered all of those features and then some. I would make the purchase again for GoTo Resolve from the great experience I've had with the software.
May 22, 2023
Great remote support software at a great price
GoTo Resolve has a better unattended access setup and with the client you can gather information about a PC.
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
GoTo Assist was a phenomenal and very simple and easy to use tool that helped us help customers all the time. GoTo Resolve feels like a step back from that with multiple performance issues. It's also a busier application that isn't as clean or easy to navigate as it once was.
GoTo Resolve has handled bad internet / network conditions better then other similar products I have tried in the space.