Skip to main content
TrustRadius
GoTo Resolve

GoTo Resolve
Formerly GoToAssist

Overview

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…

Read more
Recent Reviews

A great support tool

9 out of 10
December 29, 2023
Incentivized
Good tool for us in tech support, this provides accurate data from the computer to scan remotely, also helps a lot to confirm issues on …
Continue reading

Highly Recommended

9 out of 10
December 14, 2023
Incentivized
It is used for customer solutions and better control of requirements fulfilled by each Team. This tool helps to makes user experience …
Continue reading

A Go-to Software!!

9 out of 10
December 13, 2023
Incentivized
GoTo Resolve provides Remote access support to users, for off site devices. GoTo Resolve helps to securely transfer files from devices. It …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Multiple concurrent sessions (31)
    9.6
    96%
  • Attended device access (37)
    9.4
    94%
  • Multiple-display support (32)
    9.3
    93%
  • Unattended device access (31)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

GoTo Resolve Free

$0

Cloud
for 3 agents and unlimited endpoints

GoTo Resolve MDM

$2.75

Cloud
per month per endpoint

GoTo Resolve Remote Support

$40

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Management Tasks

Various tasks required to keep systems running smoothly

7.5
Avg 7.2

Remote Access

Remote access products allow users to operate devices through an internet connection.

9
Avg 8.4
Return to navigation

Product Details

What is GoTo Resolve?

GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.

Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.

LinkedIn: https://www.linkedin.com/company/goto/mycompany/

GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.

We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.


GoTo Resolve Features

Management Tasks Features

  • Supported: Patch Management

Remote Access Features

  • Supported: Attended device access
  • Supported: Unattended device access
  • Supported: Mobile device access
  • Supported: Virtual device access
  • Supported: Multiple-display support
  • Supported: Multiple concurrent sessions

Additional Features

  • Supported: Tickets can be created from within Microsoft Teams
  • Supported: A remote session can be started over messaging
  • Supported: Web-based ticketing, conversational ticketing, or a combination can be used
  • Supported: Sessions can be joined directly via SMS, PIN, link, or email
  • Supported: End users can chat via web browser or app
  • Supported: Hand off or record mobile support sessions
  • Supported: Banking-grade encryption and zero trust architecture
  • Supported: Streamlined access management and provisioning
  • Supported: Multi-factor authentication and SSO access
  • Supported: Unattended access and multi-session handling

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets BoardScreenshot of GoTo Resolve Slack TicketingScreenshot of Alerting – Manage PoliciesScreenshot of Antivirus – Lead Scan ReportScreenshot of File Manager – Drag and Drop

GoTo Resolve Videos

GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience

GoTo Resolve Integrations

GoTo Resolve Competitors

GoTo Resolve Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Dutch, Spanish, Italian, Portuguese

Frequently Asked Questions

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan. Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.

TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.

Reviewers rate Multiple concurrent sessions highest, with a score of 9.6.

The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(217)

Attribute Ratings

Reviews

(1-25 of 92)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote support session without end user interaction. We also use the support to to create manual session for remote support.
Zaina Kroschinski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
At my organization the IT team uses GoTo Resolve to remote into staffs computer systems to help explore, troubleshoot and resolve technical issues. Our IT department is outsourced from multiple areas of the United States. This software allows easy access for the IT staff to review issues and find a solution all while being outsourced from outside of the country. This ranges from software issues to hardware issues as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used it for remote desktop support. I supported approximately 500 users with it. I was easily able to access users desktops and resolve their issues in a timely manner using the tool. Was a great product. It was secure and user friendly. Was reasonably priced for the size of our organization. I was very happy with the product.
Rohan Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The greatest remote access tool available is GoTo Resolve. We are able to communicate with our clients and staff with ease and offer assistance. They provide fantastic features in the software, such as file transfers, client chat, session recording for training, etc. We also use GoToResolve to support our staff members. We assist our staff members with driver installations, Windows updates, system configuration, program installation, etc.
December 29, 2023

A great support tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Good tool for us in tech support, this provides accurate data from the computer to scan remotely, also helps a lot to confirm issues on the device, have an excellent management on the detailed information on the computer performance on the computer installed, and the remotely computer scanned, this is an absolute marvelous tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Primarily we wanted to enable communication between end-users and IT support through a ticket system. Most hospitals have an IT support or helpdesk team. If you encounter an IT problem, the first step is to contact the IT support team through their designated channels. This made us to chose an online ticketing system.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The company was rapidly growing their user base, but their customer support infrastructure hadn't kept pace. Phone calls piled up, emails overflowed, and frustrated customers struggled to get resolutions. Until i proposed use GoTo Resolve, the remote support cavalry. Thanks to GoTo Resolve, We tamed the support beast, transforming their once-chaotic customer service into a well-oiled machine. They not only delighted their customers, but also empowered their agents and gained valuable insights to fuel further growth.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For the Live Automated production, it is very necessary to maintain the screen resolution while taking the remote session of the machines. As the production is Citrix Automated, slight change in screen resolution will result in issues. With the help of Go To Resolve the screen resolution is maintained along with additional features of zoom In/out and clipboard synchronization.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Resolve exclusively with our support team for doing web sessions with clients for troubleshooting issues, assisting with workflows, and for deployments/implantations. GoTo Resolve is a must have for remotely supporting customers from across the country with a variety of things.
Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Goto is a IT desk software is a tool designed to streamline and optimize the management of IT-related issues and service requests within an organization. It helps in ticket management , which helps in easy resolution of IT issues in managing day to day functions of the organisation. It also helps in automation of task and time. It helps in resolution of issues with less manual intervention
December 14, 2023

Highly Recommended

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used for customer solutions and better control of requirements fulfilled by each Team. This tool helps to makes user experience easier and have visibility of the status of each request. We have over 500 requests for products or services in Help Desk, this create a real financial positive impact for our organization.
December 13, 2023

A Go-to Software!!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Resolve provides Remote access support to users, for off site devices. GoTo Resolve helps to securely transfer files from devices. It is easy to use and helps in assisting users virtually, incase of any issues. GoTo Resolve has a very important feature of running multiple session at the same time. I personally liked the portal experience as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It helps with our IT team and the fact we can remote access it rather than being on our computer so we can access from outside the office and without our work computers, this is beneficial as we can help when outside of working hours and when we're outside of the office for a quick fix
Ricardo G Lopes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Giving classes to New Interpreters.Ensure message consistency to all trainees, avoiding providing the wrong documents, avoiding presence of unexpected participants.Use Case for all languages but Spanish.Central control of all schedule so not having unexpected trainer entries with no authorization.Libraries being managed centrally, avoid uploading documents without prior approval.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We usually use this tool in raising a concern to our IT team since we are on a Hybrid setup. (Work from home/on-site set up). This tool was our lifesaver whenever we encountered an issue on our devices. We just started using this tool during pandemic as we started working from our own homes and it made our life easier.
Tushar Misal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In order to manage the issues raised within organisation GoTo Resolve helps it to mange them by providing them to be tagged with the category. So these issues include remote support , device upgrade , device monitoring etc. So GoTo Resolve provides these facility by having user portal as well so that they can raise a ticket for the same.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our IT department currently uses GoTo Resolve to assist with remote desktop support. We are a relatively small IT group that supports a large user base across the state. The ability to offer remote desktop support and assistance is essential in lessening travel time between offices. We previously used GoTo Assist for several years before switching to GoTo Resolve.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We explored GoTo for IT ticket management & remote control for internal purposes as well as issue resolution. As teams moved to remote work instead of in situ as a result of the pandemic, IT ticket management became essential and so did having an option to remotely control devices if an issue needs troubleshooting. Especially given that members lived in different parts of the country. Hence, we had to explore such means.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company use to primarily outsource IT support functions. Recently and internal IT team was built and GoTo resolve was chosen an a platform to manage the workload and execute ongoing tasks. I don't particularly use it daily myself but have seen it in action how it helps to streamline the whole process of IT support.
Neha Pant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Earlier, when I joined my current organization, we were using Gotomeetings. It's a great tool especially for remote setups, to connect with clients and colleagues. The great part about this feature is its conferencing and webinar abilities. It's fairly easy to even add external participants to the meeting.
I was told that our company switched to this tool during COVID-19, and it was a life-saver.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
We use GTR to connect to customer servers and assist our customers with software and data issues. We only have one customer at this time that utilitizes GTR. Our customers want us to have secure, unattended access when necessary. This is a solution that one of our clients use to allow us access to 3 different servers.
Return to navigation