Headed in the right direction
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client …
Starting at $0 for 3 agents and unlimited endpoints
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What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
Recent Reviews
How GoTo Resolve Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multiple concurrent sessions (30)9.696%
- Attended device access (36)9.494%
- Multiple-display support (31)9.393%
- Unattended device access (31)8.484%
Reviewer Pros & Cons
Brokerage operations specialist
Colliers International (Real Estate, 1001-5000 employees)
Pricing
GoTo Resolve Free
$0
Cloud
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
Cloud
per month per endpoint
GoTo Resolve Remote Support
$40
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.
Reviewers rate Multiple concurrent sessions highest, with a score of 9.6.
The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(216)Attribute Ratings
Reviews
(1-25 of 93)Companies can't remove reviews or game the system. Here's why
March 20, 2024
Headed in the right direction
- Easy to use
- Provides live PC data if you use the client
- Admin access to remote PC works well
- The unattended access does not always work
- Have an option for unattended but not monitor PC to limit resource usage
- Improve remote install function as its a bit difficult to use
March 08, 2024
Your all in one support maverick.
Score 9 out of 10
Vetted Review
Verified User
- Detailed system diagnostics.
- Easy and convenient user interface.
- Triage tickets.
- Limited customer support.
- Needs more integration capabilities.
- Can be difficult to use if you are not technologically savvy.
January 04, 2024
GoTo Resolve to resolve all your IT Incidents...
- Remote Desktop
- Mobile Device Management
- Patch Management
- needs a ticket system to be a full fledged ITSM Solution
- Needs integrations with Intune
- Needs integration with ServiceNow
- Monitoring and Alerts
- Good Security Features
- Automation
- Highly Scalable
- Lack of Customization
- Steep learning curve
- Limited customer support
December 29, 2023
A great support tool
- Software memory consumption
- Monitoring Computer performance
- Ensure the correct connectivity on a Network
- The file transfer functionality
- The file browsing system
- The end user acknowledged can be missed if the user has the pop-up blocker active
- Efficient Ticket Management
- Automation for Workflow Optimization
- Customization Flexibility
- Enhanced Integration Capabilities
- Learning Curve for Advanced Features
December 20, 2023
Best remote access software
- Maintains the original screen resolution even after taking remote, necessary for citrix automation
- zoom In/Out feature of remote system screen for better fesiability
- Clip board synchronization to copy paste queries and Files
- dual screen monitors are accessible by switching screen
- Multiple machines session at a single time
- much safer corporate remote tool software
- the cursor response time could be improved
- dual screen remote session quality could be improved
December 18, 2023
GoTo Resolve is our GoTo for remote support!
- Provides a means to quickly connect and remotely control a client's workstation.
- Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
- Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
- The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
- The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
- Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
December 18, 2023
A handy tool for all your remote desktop needs
- Automation
- Remote Help desk
- Ticket management
- Analytics
- Integration
- Easy of use
- Reports
December 14, 2023
Highly Recommended
- Control of requirements
- Shortcuts to WI
- Solutions easy to identify.
- Flexibility for each Team's process
- Diversity of solutions for each request.
December 13, 2023
A Go-to Software!!
- Remote connect
- Monitoring
- Screen sharing
- Central dashboard
- Mobile connectivity support
- Reduce subscription cost
- Random black screens
December 13, 2023
Great Software, would recommend!
- Remote access
- Remote support
- Helpdesk
- Provide documentation to all participants in no time.
- Provide common scripts for the training session
- Dynamic insertion / removal of new trainees
- Single Sign on for many GoTo apps
- Some settings set the day before, do not hold the next day.
- Software upgrades are not consistent throughout the platform. Hope they are doing better now.
- Camera Settings is one of the low points. It is such an inconvenience when you have a class of 30 or more, where everyone is just waiting for the trainer to manage the Camera manufacturer control and GoTo controls.
- The application manuals should have more YouTube / Rumble tutorials. Help categorization is a bit confusing.
- The training module did not offer a feature to present YouTube video with audio so you need to move your headset close to the laptop speaker.
December 13, 2023
GoTo Resolve has really supported our small-ish org
- Admin Interface and organization of groups/teams/departments
- Good for the end user for tutorial purposes
- easy installation in person or remotely
- Would love to remote upload software or updates across a number of computers,
- Would like to access without permission from the user.
December 12, 2023
GoTo Resolve the best! Go Check this out!!
- User Friendly interface
- Easy way in communicating our support
- Run reports on support sessions and helpdesk tickets to view your agents' productivity.
- Run automated scripts on remote devices
- Manage helpdesk tickets
- add maximum limit of items that user can add to your account.
- improve/fasten the import process
- resolve Screen blanking in unattended sessions
December 12, 2023
GoTo Resolve for IT support , Remote Monitoring and much more ..
- Ticket Tracking
- Device memory monitoring
- Remote Support
- Antivirus management in case of remote monitoring
- Helpdesk reporting and analytics
- Integration with more collaboration platforms like Hangout , Slack etc
December 12, 2023
Great solution to cover a lot of tasks getting better day by day
- file transfer option
- ticket system
- integrated with Teams
- inventory management
- not easy to configure
- product is not as stable as the previous ones we use
- allow multiple support staff to join the same Unattended Session
December 12, 2023
GoTo Resolve misses the mark
- Remote Desktop Support
- Unattended Desktop support
- Mobile Device support
- Screen sharing
- Organization of endpoints is tedious
- Needs the ability to search globally instead of only withing individual groups
- The number of clicks needed to disconnect from a session needs to be reduced
December 12, 2023
On the right path (go)to success
- Remote control of the computer
- Basic Ticketing for IT
- Tracking devices in inventory
- Could use more features for the same price as competitors offer more
- Better reporting
December 12, 2023
GoTo successful IT management
- Intuitive helpdesk
- Clear and detailed of associated devices
- Workflow management
- Mobile app not as good as the desktop site
- There were some issues in creating multiple org within the same company
- Some tickets sometimes would not allow to start a session
December 12, 2023
Best tool for Remote setup
- Seamless webinar and conferencing abilities
- Better Connectivity
- Great support team
- Easier to provide remote control to IT when you need troubleshooting
- Great quality audio and video
- Better for sales team to host webinars and conferences
- Good for IT to take remote and troubleshoot issues
- Sometimes the screen goes black, could be fixed
December 07, 2023
Enterprise class product ready for the SMB space.
Score 10 out of 10
Vetted Review
Verified User
- Easy unattended access.
- Multi-factor authentication.
- Recorded sessions.
- Central status dashboard of systems (even for the Lite version).
- Improved pricing for micro-sized businesses.
November 21, 2023
GoToResolve - Our Experiences
- Allows connection without much issue
- Screen clarity is good
- We can utilize it for unattended sessions
- Unattended sessions are saved on our dashboard for easy access
- In my opinion, it is hard/cumbersome/ confusing to switch to full screen
- We have to click in again to the GTR screen if we click in another screen, which is frequently required of us
- The dashboard does not show enough of the connection info. We have to click in or mouse over to make sure that we are in the right connection.
September 08, 2023
An easy to use RMM solution
- Remote support
- Help desk ticketing
- End point protection
- More inventory features
- Better Windows patching
- End point protection for servers
- Remote In
- Simplicity
- Requirement for app download on mobile remote support