RescueAssist Reviews

67 Ratings
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Score 7.5 out of 101

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Reviews (1-3 of 3)

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November 28, 2012

Not really intuitive.

Score 6 out of 10
Vetted Review
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Usability

4
Their interface can be confusing and not pleasant. Instructions and link information is quite lengthy.
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Feature Scorecard Summary

Screen sharing (15)
8.8
File transfer (14)
8.3
Instant message (14)
7.6
Secure remote access with Smart Card authentication (5)
7.9
Access to sleeping/powered-off computers (10)
6.4
Over-the-Internet remote session (15)
9.2
Initiate remote control from mobile (8)
8.0
Remote management of servers & workstations (13)
9.0
Remote Active Directory® management (7)
7.3
Centralized management dashboard (10)
7.2
Session record (12)
8.3
Annotations (11)
8.4
Monitoring and Alerts (7)
5.6
Multi-platform remote control (9)
8.1

About RescueAssist

GoToAssist is now RescueAssist. RescueAssist offers remote support and ITIL-based service desk management to enhance IT operations and reduce cost. The vendor says that key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.
Categories:  Remote Desktop

RescueAssist Competitors

RescueAssist Technical Details

Operating Systems: Unspecified
Mobile Application:No