GoToAssist Remote Support Reviews

68 Ratings
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Score 7.4 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
November 28, 2012

Not really intuitive.

Score 6 out of 10
Vetted Review
Verified User
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Usability

4
Their interface can be confusing and not pleasant. Instructions and link information is quite lengthy.
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Feature Scorecard Summary

Screen sharing (15)
8.6
File transfer (14)
8.6
Instant message (14)
7.8
Secure remote access with Smart Card authentication (5)
7.3
Access to sleeping/powered-off computers (10)
6.5
Over-the-Internet remote session (15)
8.9
Initiate remote control from mobile (8)
8.2
Remote management of servers & workstations (13)
8.8
Remote Active Directory® management (7)
7.0
Centralized management dashboard (10)
7.5
Session record (12)
8.5
Annotations (11)
8.2
Monitoring and Alerts (7)
6.3
Multi-platform remote control (9)
8.0

About GoToAssist Remote Support

GoToAssist Remote Support helps service and support professionals resolve technical issues to customers, remote employees, unattended computers and servers. It offers a desktop application and web-based application letting agents choose the application interface that best suits their needs and individual preference. The vendor states that with it, agents will have access to a fast and easy-to-use support tool for a lighter, faster remote support experience.
Categories:  Remote Desktop

GoToAssist Remote Support Competitors

LogMeIn Rescue, TeamViewer, SecureLink, SolarWinds Dameware Remote Support (DRS), BeyondTrust Remote Support (Legacy), SecureLink (Belgium)

GoToAssist Remote Support Technical Details

Operating Systems: Unspecified
Mobile Application:No