October 11, 2019
Score 8 out of 10
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Pros and Cons
- The first of these is that it is easy to use, and very intuitive. You don't really need to consult any documentation in order to hit the ground running with this. This is a strength because there are other tools out there that are a bit more complex.
- It generally works well, without too many issues. This is both on the technician side, and on the customer side. For the customer experience, RescueAssist doesn't require a whole lot of customer interaction, other than first connecting with the technician.
- It also doesn't require a whole lot of system resources to run and doesn't require a lot of hard drive space to install (at least if you are working with the desktop client). The brand new version maybe web/cloud-based, which may eliminate the need for having to install the client.
- One big improvement needs to be to improve the "Run As A Service" feature that runs on a customer's computer. Sometimes this needs to be used to run elevated privileges on their computer, and most of the time this feature works well. On a few occasions though, it would stop, and give an error message.
- Another area of improvement would be to have a web/cloud based agent/client, but that may have changed in the latest version of the platform. This would save time by not having to install anything on either the technician's computer or the customer's computer.