GoToAssist Remote Support Reviews

71 Ratings
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Score 7.8 out of 100

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October 11, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
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Feature Scorecard Summary

Screen sharing (15)
File transfer (14)
Instant message (14)
Secure remote access with Smart Card authentication (5)
Access to sleeping/powered-off computers (10)
Over-the-Internet remote session (15)
Initiate remote control from mobile (8)
Remote management of servers & workstations (13)
Remote Active Directory® management (7)
Centralized management dashboard (10)
Session record (12)
Annotations (11)
Monitoring and Alerts (7)
Multi-platform remote control (9)

What is GoToAssist Remote Support?

GoToAssist Remote Support helps service and support professionals resolve technical issues to customers, remote employees, unattended computers and servers. It offers a desktop application and web-based application letting agents choose the application interface that best suits their needs and individual preference. The vendor states that with it, agents will have access to a fast and easy-to-use support tool for a lighter, faster remote support experience.
Categories:  Remote Desktop

GoToAssist Remote Support Video

GoToAssist Remote Support - How it Works

GoToAssist Remote Support Competitors

GoToAssist Remote Support Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
GoToAssist Remote Support$69per agent/per month

GoToAssist Remote Support Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is GoToAssist Remote Support?

GoToAssist Remote Support from LogMeIn is remote administration software for IT tech support professionals, supporting remote access from any device (e.g. mobile), the ability to connect to and control unattended machines, and more. For smaller teams needing less functionality, LogMeIn offers the similar product GoToMyPC, a popular tool for remote desktop access.

What is GoToAssist Remote Support's best feature?

Reviewers rate Instant message highest, with a score of 9.1.

Who uses GoToAssist Remote Support?

The most common users of GoToAssist Remote Support are from Mid-size Companies and the Information Technology & Services industry.