RescueAssist Reviews

67 Ratings
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Score 7.5 out of 100

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Reviews (1-3 of 3)

Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support

8
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
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Feature Scorecard Summary

Screen sharing (15)
8.8
File transfer (14)
8.4
Instant message (14)
7.5
Secure remote access with Smart Card authentication (5)
7.8
Access to sleeping/powered-off computers (10)
6.4
Over-the-Internet remote session (15)
9.2
Initiate remote control from mobile (8)
8.1
Remote management of servers & workstations (13)
9.0
Remote Active Directory® management (7)
7.2
Centralized management dashboard (10)
7.2
Session record (12)
8.3
Annotations (11)
8.4
Monitoring and Alerts (7)
5.5
Multi-platform remote control (9)
8.1

About RescueAssist

GoToAssist is now RescueAssist. RescueAssist offers remote support and ITIL-based service desk management to enhance IT operations and reduce cost. The vendor says that key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.
Categories:  Remote Desktop

RescueAssist Competitors

RescueAssist Technical Details

Operating Systems: Unspecified
Mobile Application:No