GoToConnect (formerly Jive) Reviews

We are using Jive as our corporate phone system across the entire organization. Previously we tried different VOIP solutions to accommodate our completely remote staff, but none of those systems gave us the corporate options like extensions that we need.

The entire organization uses it, it addresses long distance issues.

Jive is being used across our entire company. Since we have multiple sites and remote users, having a cloud based phone system is critical for mobility.

To answer calls from clients, vendors, and contractors. It allows us to direct calls to the correct department for faster responses, as well as to answer the calls when we are out of the office.

Jive Hosted VoIP is currently being used at Great Basin Tax and allows me to have professional PBX style customer experience for an affordable price. They gave me a two-line phone and cloud PBX, and I've used the cell phone app multiple times. I believe in a great customer experience. The PBX front end gives me a professional look, and the app allows me to answer calls on the go. Great!

We are using Jive as our main corporate phone system. Further, we utilized Jive partner Nice-Incontact to utilize a best in breed contact center for our customer service department. Our previous VoIP provider had many outages both at the data center and with the dedicated data lines, they were using to provide service. When we moved to Jive we utilized our primary and backup internet lines which have very few problems so we have fewer outages there. Also, Jive as a service very rarely has an outage and if there are they are brief. One unexpected benefit we have realized with Jive is that we are spending less time managing our phone system since changes are quick and easy in the web interface instead of multiple long calls as with the previous provider.

We use Jive VOIP which is integrated with our practice management software.

All of our calls run through Jive. We have 25 handsets, and the beautiful thing about this system is that it works smoothly with deskphones, mobile app, and on laptops via soft phone. This system is extremely well thought-out, and great for people who only occasionally take calls to people who live on the phone. As part of our package, we had GoToMeeting as well, so people in our org who need video calls have that as well.

We use desktop phones, soft phones, and the smartphone app. Jive Hosted VoIP allows our engineers to be more mobile and still answer help desk / client calls.

We made the switch to Jive from RingCentral as a cost-cutting measure. The company seemed to offer many of the same features as RingCentral for a better value. Once we made the switch, one of the first things I realized is that the feature to receive images via SMS was not a functionality supported by Jive but one that was very important within our organization as it was one of the primary ways we communicated with merchants. So, in that respect, it created one of the many new issues for our organization.

We have a Sales Team and we configured every single line on different dial-up plans, they work great and we've been able to organize the call flow in a better way based on what used. Recommended 100%.

It's our main phone service for our company.

Jive was a breeze to set up. In the 6 months we've had Jive as our phone system, we haven't had any issues or outages. Much appreciated after having problems with previous providers using VOIP.

We switched all of our business phone lines over to Jive. Jive manages multiple phone numbers and call queues (sales, support) for our business, which are routed to the appropriate department or easily transferred. The queues and auto-attendants have a great, easy-to-use interface, which means we can manage our phone system ourselves vs. having to call into support. Every time I have needed to call technical support, they have resolved our issues quickly. Our previous landline solution limited the number of calls and rings for incoming calls; with Jive, we can now accept a large volume of calls and automatically place customers on hold when we receive more calls than usual. Additionally, we can transfer calls between locations easily, as if the phones were in the same office! The only issue we have had is there was an outage about half a year ago that resulted in us not receiving incoming calls for a few hours. They did acknowledge this on their status page and worked quickly to resolve it.

It is used by all of our employees. We are now in the 21st century when it comes to telephones, it is web-based so I can, for example, check office voicemail from the comfort of my cellphone.

Everyone within our firm is using Jive VoIP. We never have to worry about dropped calls (unless the internet is down due to weather or such), we have seamless and easy integration with our phone systems, and our marketing team can even successfully track our calls. Cost is a huge factor for small businesses and the product and services received are not only affordable, but exceed our expectations. Using Jive gives us the ability to connect with our callers and clients at any time, day or night with the app. Being accessible to clients and potential clients sets us above the rest, and we could not do it without Jive.

Jive Hosted VoIP is the telephone system in use here at C.A. Goldberg, PLLC. I have used many other phone systems but have found Jive to be the most user friendly and have a really awesome support staff. Instead of having to have technical support in house, we can easily add or remove phones, have moved offices with no loss of phone connectivity, have implemented the 'Follow Me' functionality for key employees, set up new equipment for conference calling, SO easily designed and developed an auto attendant process with the help of Jive support personnel - all with having little to know real phone technical expertise.

We use Jive for our phone system. We have had no issues or problems with it. The feature I most like is that you can receive voice messages that are left by callers to the office by checking email no matter where in the world you are at the moment (as long as you have email access of course). You always know right away when someone has left a voicemail. This means that I can respond right away if need be. The system is set up so that callers can directly reach anyone in the office at their own personal extension and the administrative functions (billing and deleting messages, etc.) are very easy to do. The support staff has always been responsive and helpful whenever we have had any questions (as noted, we have had no negative issues at all in the 1-year or so that we have had the service). Our firm is very pleased.

We replaced our landline phone system with Jive. We have multiple physical locations and Jive has allowed us to be more connected, more productive and a seamless interface for our customers. Being able to transfer calls from office to office is so much cleaner than having to ask a client to hang up and call our other office's number. Also, allowing us to have an auto attendant, voicemail per user, e-faxes are all huge benefits for a very reasonable monthly price.

We are a very small business and have phones at 2 locations. I manage other Jive users for other companies as well. Some with multiple locations throughout the U.S. The most significant feature is being able to easily manage call flow for incoming calls. The Jive Dial Plans are phenomenal.

We switched from a conventional copper line phone system by Verizon to Jive about 2 years ago. We were looking at several options and JIVE was the one we picked, and it was the correct one. We reduced about 40% of our monthly bill and we gain full control of the robust backend of the phone system. We can easily do custom messages, change around auto attendant settings, cloud voicemail system that is accessible anywhere, and many more features that our copper line system was not able to nearly provide. The mobile app is the cherry on top. Great knowledgeable customer service/tech supports staff. We have '0' unfixable issues.

We use Jive for our company phone system.

IT's our phone system. We also use the conference and cloud voicemail features.

Jive is used only in the Client Relations department for my company. We utilize it for contacting new clients.

Jive is a great addition to our office systems. Customer service is fantastic. Calls are clear and setup and customer portal are easy to use. LOVE this company! Jive goes above and beyond to help integrate their services with your office. E-FAX and phones are great!