GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Recent Reviews
How GoTo Connect Differs From Its Competitors
Awards
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.383%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
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January 22, 2024
GoTo Connect Overview
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
December 11, 2023
GoTo Connect offers basic services for smaller users
- Ease of Use
- Other
The single biggest factor was a recommendation from the organization that helps provide us with some networking support. They use it for themselves and are very familiar with it. Based on their recommendation we went with it. However, after using it for several years I don't think it is really geared towards simple organization with limited needs but rather towards call centers and sales departments.
- Integration with Other Systems
- Ease of Use
GoTo Connect integrates with our Practice Management Software, Curve Hero Dental, and sends the information of the caller directly to our software, which then relays to us on screen, in the system, who is calling (complete with a direct link to their chart) so that we can pull up their information even before we've answered the call!
May 01, 2023
GoTo Connect
- Cloud Solutions
- Scalability
We needed to use system remotely.
- Other
I did not make this decision
November 30, 2022
Great phone service for a great price
- Price
- Prior Experience with the Product
Reliability and cost were the key factors. I use Go To at my other office, as well. It has been very reliable, and the cost was far less than traditional phone service.
November 25, 2022
My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
- Price
- Product Features
- Product Usability
- Product Reputation
We used to be with Ooma. But out grew their system that was available at that time. GoTo was actually cheaper and had better flexibility for our needs so that was the initial deciding factor. Once we made the decision we found the flexibility and features were far superior to what we had before. Everyone claims to be reliable. We had issues before so my hopes were not high, but GoTo has been awesome. On the rare occasion there was down time it was very minimal and they were very transparent and sent many updates.
November 15, 2022
GoTo Connect -> Connected you with everyone everywhere
- Price
- Product Features
- Product Usability
September 22, 2022
GoTo Connect Review
- Price
- Product Features
- Product Usability
I was not involved with the initial purchase of GoTo but we stay with them for the usability, features, and price of the product. However, as a non-profit, price is always a big factor for us. We also are always looking at something to see if it is easy to use and has features that will make us more efficient and has reporting to help us make decisions.
September 21, 2022
I trust GoTo Connect!
- Price
- Product Features
GoTo Connect was the right choice for our business for a number of reasons. The first is cost. GoTo Connect is very competitively priced, and the features we were looking for were all included in the base price. Second is features. GoTo Connect offers all the features we need, including HD audio and video conferencing, screen sharing, and integration with our existing CRM system. Third is reliability. GoTo Connect is a well-established platform with a proven track record of reliability. fourth is customer service. The GoTo Connect team provided outstanding customer service throughout the purchase process and continues to do so on an ongoing basis. For these reasons, GoTo Connect was the right choice for our business.
September 14, 2022
My favorite GoTo
- Price
- Product Features
- Product Reputation
- Price
- Product Features
Our budget was tight on this project and they really came through for us with various incentives and the right price to make the deal work. Between the free phones and coming in under what I wanted per month, and the inclusion of other services like LastPass it was a no-brainer.
July 20, 2022
Get Your Business Correct by GoTo Connect!
- Price
- Product Features
- Product Reputation
As a business you want the best but they have to fit within the business price and features. Goto Connect has both all the features and the price is amazing for all that your do get. Plus needs to be remote Goto Connect has that and reliable not just trying to take your money but actually help your business make money and look like the leader.
July 20, 2022
GoTo Connect meets your VOIP needs
- Price
- Product Features
- Product Usability
Product usability was the biggest factor in the decision to use GoTo Connect. With part of our staff being remote and the other part being in office, we needed something that would be easy to implement and train on in a dual work environment. It was much easier to train our remote staff with a product that was so user friendly and wasn’t boggled down with useless or unnecessary features.
July 19, 2022
Superior Product
- Price
- Product Features
Unlimited mailboxes for users without handsets
July 18, 2022
Simple, Clean and Supportive
- Price
- Product Features
- Product Usability
Product features is the most important factor when making a purchasing decision. When looking for an all-in-one tool it's important to do your research on the range of features included. There are sometimes small nuances that you weren't expecting to be omitted that can have a big impact on your day to day functioning. GoTo Connect offers many features that are essential to the functioning of our small company- especially because we need to be in frequent contact with each other and our clients.
July 15, 2022
GoToConnect is truly MY JAM!
- Price
- Product Features
- Product Usability
Although I did not make the initial decision to purchase GoTo Connect, I kept it onboard (after looking at other alternatives) as the value proposition is amazing. The price is very reasonable and the scope of services - along with the amazing support - made it a keeper. It provides all the telephonic support for our office and, especially during COVID, the functionality and ability to create answer trees was key.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I am a franchise, and it was a preffered vendor (as Jive).
July 12, 2022
You should use GoTo Connect (formerly Jive)
- Product Features
- Product Usability
- Product Reputation
We needed to move from a local phone system to something in the cloud, as we were allowing many people to start working remotely, and our old system didn't have a way to make that work. I had used GoTo products at a previous job and I knew that they tended to function well and be easy to use.
- Price
- Product Usability
- Product Reputation
In setting up a new business and having never used a VOIP system before, it was important that I could find good documentation on the service so that I could teach myself how to get the phones set up in our new office. The documentation for this product was quite good, and it walked me through a number of the things that I was going to have to do to get started. When I also found that the pricing was more reasonable than some other competitors, I made the choice to use Jive (the original name of this product).
July 12, 2022
Very Happy With GoToConnect
Score 10 out of 10
Vetted Review
Verified User
- Product Features
The product features were most important in our decision to purchase GoToConnect. As our employees work from different locations, especially since the onset of the Covid pandemic, the features offered which allow us to keep track of all incoming messages regardless of where we are at that moment are an invaluable asset. As a result we can respond quickly to any questions or inquiries, regardless of our location.
July 12, 2022
We're Connected to the Matrix with GoToConnect
- Price
- Product Usability
- Prior Experience with the Product
Most important feature is the desktop application, we use soft phones rather than desktop and this was a crucial requirement when making our selection.
September 08, 2019
Great Customer Service, Not The Best Product On The VoIP Market
- Price
For our organization, it was simply a cost-cutting measure as a small business. We didn't dislike our previous service provider, RingCentral. We were actually with them for almost a decade. We simply needed to cut costs so that we could allocate that money elsewhere within the organization as we continue to streamline our organization moving forward.
September 05, 2019
Why settle for less when you can have the BEST!
Score 10 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
Features- we needed to be able to transfer calls from two offices between secretaries and we needed to be able to answer the phone while outside of the office. No one else gave us what we needed with a knowledgable staff and a decent price.
September 15, 2017
GoToConnect VoIP an efficient service for small companies
- Price
- Product Usability
- Prior Experience with the Product
- Vendor Reputation
- Analyst Reports