GoTo Connect Return on Investment, Reviews & Ratings 2024

Q: What are GoTo Connect's top competitors?

RingEX , Nextiva Business Phone Service , and 8x8 Work are common alternatives for GoTo Connect.

Starting at $27 per month per user

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Recent Reviews

GoTo Connect, a beacon in the collaborative cosmos!

9 out of 10

February 13, 2024

GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …

GoTo Connect Overview

10 out of 10

January 22, 2024

Incentivized

GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and …

Long time customer

8 out of 10

January 10, 2024

Incentivized

We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …

We have been extremely pleased with GoTo Connect.

10 out of 10

January 09, 2024

Incentivized

We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone …

We do GoTo Connect suggest you GoTo too

10 out of 10

January 09, 2024

Incentivized

We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business …

All For ONE

8 out of 10

January 04, 2024

Incentivized

while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …

Best Software for Meeting online and Screen Sharing

9 out of 10

January 02, 2024

Incentivized

GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big …

GOTO helps you stay connected

9 out of 10

December 19, 2023

Incentivized

GoTo Connect is our phone provider and also our text messaging app to communicate with our clients. It is vital to our organization's …

Smooth Collaboration

10 out of 10

December 18, 2023

Incentivized

Go to connect is a primary mode of communication in our internal organisation functioning we use go to connect to schedule meetings and …

GoTo connect keeps you connected in a Flash every time !!

9 out of 10

December 13, 2023

Incentivized

GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, …

wherever you are GoTo connects you

10 out of 10

December 12, 2023

Incentivized

We love the simple to utilize interface, particularly while at first setting up the phone tree. We likewise love the messaging highlight …

Great VOIP with great collaboration extras, great service, at an affordable price.

9 out of 10

December 12, 2023

Incentivized

One of our satellite companies uses GoTo Connect as their enterprise phone system, with some usage for audio/video conferencing and screen …

Basic but does the job

6 out of 10

December 11, 2023

Incentivized

I use this to join and host business meetings or training sessions. This can be with other members of staff or new employees sometimes …

From Meh to Marvelous: My honest review of GoTo Connect.

9 out of 10

December 11, 2023

Incentivized

Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video …

User friendly VoIP

9 out of 10

December 11, 2023

Incentivized

Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …

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How GoTo Connect Differs From Its Competitors

All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …

All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …

Incentivized

Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …

Incentivized

Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …

Incentivized

All in One Platform

We only use it for phones. We use other services for video meetings.

Incentivized

All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …

Incentivized

All in One Platform

100% satisfied. The world should work as well as GoTo Connect. GoTo Connect is a virtual telecommunication utopia.

Incentivized

All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.

Incentivized

All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization

Incentivized

All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …

Incentivized

All in One Platform

As GoTo connect provides the unified solution it gives a lot of reliability on one application only. So it saves a lot of time between switching applications for different task. As its is easy to use with all its feature it takes a presedence over other calling and messaging applications.

Incentivized

All in One Platform

I love the adaptability that GoTo offers me. I can roll out practically any improvement to my telephone setup under the sun through the simple to-utilize administrator entryway. Being able to make changes to my telephone framework on the fly without reaching an external telephone manager has been …

Incentivized

All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …

Incentivized

All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions

Incentivized

All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …

Incentivized

All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.

Incentivized

All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …

Incentivized

All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …

Incentivized

Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …

Incentivized

Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …

Incentivized

All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.

Incentivized

All in One Platform

My experience with GoTo Connect has been overall very positive. Everything in one place makes it much easier and user-friendly for the entire organization.

Incentivized

All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …

Incentivized

All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.

Incentivized

All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …

Incentivized

All in One Platform

We use this for our phone services and that's it. It works perfectly for us.

Incentivized

All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo

Incentivized

All in One Platform

We use it for phone calls. We do not use it for meetings

Incentivized

All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (157)
8.8
88%
Message alerts (159)
8.4
84%
Directory of employee names (150)
8.3
83%
Call reports (143)
7.8
78%

Reviewer Pros & Cons

View all pros & cons

Integration with Business Applications
needs more security and compliance features

Verified User

Employee in Quality Assurance

Information Technology & Services Company, 10,001+ employees

Instant Messaging and Collaboration
Meeting Recording and Transcription

Verified User

Analyst in Quality Assurance

Computer Software Company, 51-200 employees

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Pricing

View all pricing

Basic

Starting at $27

Cloud

per month per user

Standard

Starting at $32

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$27 per month per user

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4

Avg 8.2

8.5
Hosted PBX
(132) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
9.1
Multi-level Interactive Voice Response (IVR)
(114) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
8.5
User templates
(117) Ratings
Create and apply batch configurations to multiple users at once
7.8
Call reports
(143) Ratings
Historical call analysis and trending metrics
8.3
Directory of employee names
(150) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.5

Avg 8.4

8.8
Answering rules
(157) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.1
Call recording
(136) Ratings
Automatic recording of inbound and outbound calls
8.7
Call park
(127) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.3
Call screening
(133) Ratings
Ability to block numbers or send calls directly to voicemail
8.4
Message alerts
(159) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

8.3

Avg 8.3

8
Video conferencing
(102) Ratings
Built-in video conferencing capabilities
8.3
Audio conferencing
(142) Ratings
Audio conferencing credentials for all on the system.
8.4
Video screen sharing
(88) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8.5
Instant messaging
(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3

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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.

GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.

For over two decades, GoTo has supported companies grow their business by offering:

A cloud phone system with enterprise-grade features
AI-powered contact center and customer engagement tools
A unique visual dial plan editor, softphone functionality and advanced reporting
99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Additional Features

Supported: Auto attendants
Supported: Call forwarding
Supported: Custom messages
Supported: Hot desking
Supported: Number porting
Supported: Phone number extensions
Supported: Toll free numbers
Supported: Virtual fax
Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General Settings

Screenshot of GoTo App - Meeting Chat (In-Session)

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web

GoTo Connect Downloadables

https://media.trustradius.com/product-downloadables/OS/R0/R8OPHIMLMDDG.pdf

Frequently Asked Questions

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(317)

Attribute Ratings

Reviews

(1-25 of 187)

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February 13, 2024

GoTo Connect, a beacon in the collaborative cosmos!

Verified User

Employee in Quality Assurance

Information Technology & Services Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Return on Investment

It eliminated the need for extensive on-premises hardware & maintenance and lowered infrastructure costs
enhances team communication & collaboration, leading to increased productivity
remote work enablement by streamlining communication workflows

January 22, 2024

GoTo Connect Overview

Verified User

Analyst in Quality Assurance

Computer Software Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Potential Downtime or Technical Issues
Initial Implementation Costs
Remote Work Enablement

January 10, 2024

Long time customer

Verified User

Director in Information Technology

Marketing & Advertising Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

We originally switched to GoTo Connect to save us money compared to the last company we used
They have unfortunately raised our prices since we originally signed up and have recently made us pay to allow our users to send SMS messages

January 09, 2024

We have been extremely pleased with GoTo Connect.

sandeep kamboj

Software Engineer

Tech Casa LLP (Computer Software, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

positive impactg is call center is serviced by a single number and Admin Portal is very good.
Little bit negative impact is lagging at times

January 09, 2024

We do GoTo Connect suggest you GoTo too

Richard Corner

Senior Partner

Hudson + Associates Architects (Architecture & Planning, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

To connect to my office computer remotely has been a game-changer, enabling me to access programs, server-based files, etc. from my laptop anywhere.
We do not work-from-home typically; but on rare occasion that an illness, recovery from surgery or other circumstances keep us away from the office, GoTo Connect keeps us connected to the office in every way.
GoTo Connect allows us to better manage software utilization and installation - as there is no need to install my office-based software on my laptop - my office software effectively travels with me anywhere I take my laptop.

January 04, 2024

All For ONE

Verified User

Engineer in Corporate

Information Technology & Services Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

flexible support on multiple platforms i.e. PC or mobile
answering rules to set on call management feature
messages alerts and auto attendants

January 02, 2024

Best Software for Meeting online and Screen Sharing

Aqib Saeed

HR Manager

IZOC Solutions (Information Technology & Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Digital Work
CRM is best
Easy for everyone

December 19, 2023

GOTO helps you stay connected

Bill Hommel

Owner

Hommel Law Firm PC (Law Practice, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

the bundle of services allows us to seemlessly communicate with our clients

December 18, 2023

Smooth Collaboration

Nandita Singh

Designer

OrdinaryMe (Apparel & Fashion, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

After implementing Goto Connect we see a increase of 35% in meeting project deadlines
clear billing expenses of every month, which is not possible in traditional landline system
More collaboration in Realtime and conveniently work form home

December 13, 2023

GoTo connect keeps you connected in a Flash every time !!

Chetan Gavade

Quality Assurance Engineer

Amazon (Import & Export, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Great communication resulted in greater productivity
Improved discussions which lead to achieve more quality
Cost saving

December 12, 2023

wherever you are GoTo connects you

Hirut Diriba

ux designer

Private (Translation & Localization, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

we can manage our time freedom easily by its platform
consuming budget is less than before
transportation cost more less than before which is not use before

December 12, 2023

Great VOIP with great collaboration extras, great service, at an affordable price.

Verified User

Director in Marketing

Information Technology & Services Company, 501-1000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Incredibly cost-effective
Integrates with our other GoTo solutions
Integrates with our Sales tech stack

December 11, 2023

Basic but does the job

Ryan Church-Michael

Learning Manager

Sky (Entertainment, 10,001+ employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Not everyone has it so cant be used for everyone meaning we still relay on teams
saved on travel costs in high budget seasons
inducted more new starts from home

December 11, 2023

From Meh to Marvelous: My honest review of GoTo Connect.

Lovelee Borgohain

Project Lead Developer

Accenture (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Before switching to GoTo Connect, our business was juggling a complex mix of communication tools. Now we got rid of several redundant subscriptions, resulting in a 20% reduction in our communication software costs.
It's very easy to set up and manage, even for non-technical users.
It allows us to work from anywhere and was especially beneficial during the pandemic, as it has allowed us to continue working without any major disruption.

December 11, 2023

User friendly VoIP

Verified User

Director in Professional Services

Information Technology & Services Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

The overall efficiency of the employees have increased
The resolution metrics have improved for the customer support team
The costing was better initially but has now increased significantly in comparison to its competitors

December 11, 2023

GoTo Connect - A Great Product for the Price

Verified User

Engineer in Engineering

Pharmaceuticals Company, 10,001+ employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

File sharing made our documentation work on regular basis
Time saving when all things are aligned at one place

December 11, 2023

GoTo Connect offers basic services for smaller users

Stu Lipkin

IT Manager

Southface (Non-profit Organization Management, 11-50 employees)

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

The admin experience is easy
We can onboard new users fairly quickly

December 09, 2023

Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform

Ch Shahryar Fazal

Business Development

Silver Ant Marketing (SAM) (Marketing & Advertising, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

It saves money as it offers instant messaging, Call management and reporting all in one software
Time saving when all things are aligned at one place
Alot of options to explore in the admin portal

December 08, 2023

Great services, Make your business more productive

Ankit Yadav

Product Manager

Toothclick (Computer Software, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Collaboration made product development fast by 30%
File sharing made our documentation work on regular basis

December 07, 2023

GoTo is the GoTo.

Verified User

Administrator in Other

Government Administration Company, 5001-10,000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Cost savings.
Easy accessibility
Consolidation

December 07, 2023

Good Feature Set for Office Telephony/Conference Rooms, Small Contact Centers

Verified User

Administrator in Information Technology

Marketing & Advertising Company, 51-200 employees

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

Cheaper than a traditional VOIP POE phone system for office buildings.
Since it is scalable, we have been able to reduce hardware and licensing costs as we moved to a smaller facility and employee roles changes.
Their pricing model is somewhat archaic I believe and is based on traditional office phone systems. If they don't get more competitive on line charges we may eventually look elsewhere

December 06, 2023

Great user experience

Verified User

Employee in Customer Service

E-Learning Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Return on Investment

I don't know the overall business since I'm just an employee but I can say that when there are connection issues, we lose time having to call the customer back and get them back.

December 06, 2023