GoTo Connect Reviews & Ratings 2024

Q: What are GoTo Connect's top competitors?

RingEX , Nextiva Business Phone Service , and 8x8 Work are common alternatives for GoTo Connect.

Starting at $27 per month per user

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Recent Reviews

GoTo Connect, a beacon in the collaborative cosmos!

9 out of 10

February 13, 2024

GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …

GoTo Connect Overview

10 out of 10

January 22, 2024

Incentivized

GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and …

Long time customer

8 out of 10

January 10, 2024

Incentivized

We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …

We have been extremely pleased with GoTo Connect.

10 out of 10

January 09, 2024

Incentivized

We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone …

We do GoTo Connect suggest you GoTo too

10 out of 10

January 09, 2024

Incentivized

We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business …

All For ONE

8 out of 10

January 04, 2024

Incentivized

while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …

Best Software for Meeting online and Screen Sharing

9 out of 10

January 02, 2024

Incentivized

GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big …

GOTO helps you stay connected

9 out of 10

December 19, 2023

Incentivized

GoTo Connect is our phone provider and also our text messaging app to communicate with our clients. It is vital to our organization's …

Smooth Collaboration

10 out of 10

December 18, 2023

Incentivized

Go to connect is a primary mode of communication in our internal organisation functioning we use go to connect to schedule meetings and …

GoTo connect keeps you connected in a Flash every time !!

9 out of 10

December 13, 2023

Incentivized

GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, …

wherever you are GoTo connects you

10 out of 10

December 12, 2023

Incentivized

We love the simple to utilize interface, particularly while at first setting up the phone tree. We likewise love the messaging highlight …

Great VOIP with great collaboration extras, great service, at an affordable price.

9 out of 10

December 12, 2023

Incentivized

One of our satellite companies uses GoTo Connect as their enterprise phone system, with some usage for audio/video conferencing and screen …

Basic but does the job

6 out of 10

December 11, 2023

Incentivized

I use this to join and host business meetings or training sessions. This can be with other members of staff or new employees sometimes …

From Meh to Marvelous: My honest review of GoTo Connect.

9 out of 10

December 11, 2023

Incentivized

Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video …

User friendly VoIP

9 out of 10

December 11, 2023

Incentivized

Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …

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How GoTo Connect Differs From Its Competitors

All in One Platform

Featuring a single administration interface vastly simplified our IT management tasks, such as user provisioning, configuration, and troubleshooting. Our IT administrators benefit from having a centralized hub for managing various communication aspects. The consistent user interface across …

All in One Platform

When a platform like GoTo Connect is designed to be an all-in-one solution, the following expectations and benefits are typically associated with a central admin tool allows IT administrators to manage phones, meetings, and messaging from a single interface. This can simplify the management …

Incentivized

Tangible Impacts

Efficient Call Handling: Organizations have been able to develop a better dial plan for getting calls into the right lane from the moment they come in, while also allowing them to receive every call in real-time as opposed to callers getting a busy signal also Cost Savings: The product has also …

Incentivized

Product Differentiation

Unified Communications GoTo Connect offers a unified platform for voice, video, and chat communication, which is not always offered by all competitors also,Integration with Other Services GoTo Connect can be integrated with other services like Zendesk and Google Translate. This allows for remote …

Incentivized

All in One Platform

We only use it for phones. We use other services for video meetings.

Incentivized

All in One Platform

We use GoTo Connect as both our text messaging software and phone provider for dealing with our clients. It is essential to the success of our company. We use the text function, which lets us transmit and receive documents electronically, to communicate with our clients and potential clients …

Incentivized

All in One Platform

100% satisfied. The world should work as well as GoTo Connect. GoTo Connect is a virtual telecommunication utopia.

Incentivized

All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.

Incentivized

All in One Platform

My experience is awesome as I mentioned before its easy to use very friendly maximum number of participant can join live stream and best thing is screen sharing where we can easily identify the issue within the organization

Incentivized

All in One Platform

The on boarding process for go to connect was very easy for me and my team members so considering the IT part it's very easy for us in case of go to connect as all the features are available at single portal like call meetings and messaging, we don't have to hop from screen to screen for using …

Incentivized

All in One Platform

As GoTo connect provides the unified solution it gives a lot of reliability on one application only. So it saves a lot of time between switching applications for different task. As its is easy to use with all its feature it takes a presedence over other calling and messaging applications.

Incentivized

All in One Platform

I love the adaptability that GoTo offers me. I can roll out practically any improvement to my telephone setup under the sun through the simple to-utilize administrator entryway. Being able to make changes to my telephone framework on the fly without reaching an external telephone manager has been …

Incentivized

All in One Platform

Fairly well. We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. However, it is not as of yet on par with virtual meeting solutions such as Teams or Zoom.
We use other solutions where deeper functionality, for both presenters and attendees, is …

Incentivized

All in One Platform

You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions

Incentivized

All in One Platform

GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily …

Incentivized

All in One Platform

The experience with the product has been pretty good so far. The teams have adopted the platform very quickly and it has now become one of the top five most important tools for us because of our dependency on us for daily meetings, messaging, calls - audio and video, etc.

Incentivized

All in One Platform

We used to utilize Webex and Outlook for meetings and email, so it was nice to experiment with GoTo Connect as a one-stop shop for all our needs. This has resulted in saved time, less clutter, more organization, and overall ease due to the all-in-one system allowing for just that - to have all …

Incentivized

All in One Platform

No it hasn't. We really wanted to the phone system and access to GoTo Meeting was a huge plus. However, people really find the GoTo Meeting experience frustrating and not as easy to use as zoom, so those personal GoTo Meeting accounts get very little use if any. We have really not used most of the …

Incentivized

Tangible Impacts

The software has allowed us to setup some dial plans that streamline where calls go. These plans have also allowed us to route calls to additional people or, when necessary, setup quick and easy help lines and spread the calls amongst staff. As people come and go it has been easy to integrate new …

Incentivized

Product Differentiation

I honestly haven't seen any differentiation. They have the basic functions that everyone has. There really isn't anything that I have found that is unique. They might have some function that is a differentiator, but as a small organization we haven't found anything that jumps out at us. Our simple …

Incentivized

All in One Platform

It was easy to use and manage as we received a proper training from the implementation team. It was easy to move all the previous and current data to the dashboard and use it for targeting. It was synced with our Sales funnel and our agenda was to minimize any minor communication gap that can occur.

Incentivized

All in One Platform

My experience with GoTo Connect has been overall very positive. Everything in one place makes it much easier and user-friendly for the entire organization.

Incentivized

All in One Platform

Before the consolidation of several GoTo products from their original owners, we never saw GoToConnect as an all inclusive system for phones, meetings, and messaging. We used various standalone messaging platforms such as Slack, HipChat and Teams based on user experience and functionality. …

Incentivized

All in One Platform

We do not use the meeting features but the phone system is great. It's easy to set away messages but since I'm not familiar with any other back-end setup this is all the insight I can provide.

Incentivized

All in One Platform

Pretty accurately, it made the process of how we manage and interact with clients and potential clients a lot quicker and easier. it also opened us up to new types of clientele from a regional standpoint due to the conferencing ability. having all the system link into one eco system made things …

Incentivized

All in One Platform

We use this for our phone services and that's it. It works perfectly for us.

Incentivized

All in One Platform

To find a phone that does most if not all that you need in a business is a blessing in disguise. It is very customizable and easy to configure. The excess codes that are usually needed is not something that you have to worry about when you are using GoTo

Incentivized

All in One Platform

We use it for phone calls. We do not use it for meetings

Incentivized

All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Answering rules (157)
8.8
88%
Message alerts (159)
8.3
83%
Directory of employee names (150)
8.3
83%
Call reports (143)
7.8
78%

Reviewer Pros & Cons

View all pros & cons

Integration with Business Applications
needs more security and compliance features

Verified User

Employee in Quality Assurance

Information Technology & Services Company, 10,001+ employees

Instant Messaging and Collaboration
Meeting Recording and Transcription

Verified User

Analyst in Quality Assurance

Computer Software Company, 51-200 employees

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Pricing

View all pricing

Basic

Starting at $27

Cloud

per month per user

Standard

Starting at $32

Cloud

per month per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$27 per month per user

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4

Avg 8.2

8.5
Hosted PBX
(132) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
9
Multi-level Interactive Voice Response (IVR)
(114) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
8.5
User templates
(117) Ratings
Create and apply batch configurations to multiple users at once
7.8
Call reports
(143) Ratings
Historical call analysis and trending metrics
8.3
Directory of employee names
(150) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

8.5

Avg 8.4

8.8
Answering rules
(157) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.1
Call recording
(136) Ratings
Automatic recording of inbound and outbound calls
8.7
Call park
(127) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.3
Call screening
(133) Ratings
Ability to block numbers or send calls directly to voicemail
8.3
Message alerts
(159) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

8.3

Avg 8.3

8
Video conferencing
(102) Ratings
Built-in video conferencing capabilities
8.3
Audio conferencing
(142) Ratings
Audio conferencing credentials for all on the system.
8.4
Video screen sharing
(88) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8.5
Instant messaging
(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

Avg 8.3

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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.

GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.

For over two decades, GoTo has supported companies grow their business by offering:

A cloud phone system with enterprise-grade features
AI-powered contact center and customer engagement tools
A unique visual dial plan editor, softphone functionality and advanced reporting
99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Additional Features

Supported: Auto attendants
Supported: Call forwarding
Supported: Custom messages
Supported: Hot desking
Supported: Number porting
Supported: Phone number extensions
Supported: Toll free numbers
Supported: Virtual fax
Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General Settings

Screenshot of GoTo App - Meeting Chat (In-Session)

GoTo Connect Integrations

GoTo Connect Competitors

GoTo Connect Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web

GoTo Connect Downloadables

https://media.trustradius.com/product-downloadables/OS/R0/R8OPHIMLMDDG.pdf

Frequently Asked Questions

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(318)

Attribute Ratings

Reviews

(1-25 of 41)

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Companies can't remove reviews or game the system. Here's why

September 22, 2022

GoTo Connect Review

Verified User

Executive in Other

Veterinary Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

July 20, 2022

Get Your Business Correct by GoTo Connect!

Rodrick Holmes

Account Manager

Avail Dreamlink LLC (Telecommunications, 1-10 employees)

Score 10 out of 10

Vetted Review

Reseller

Products Replaced

Yes

Nextiva had what we needed, but is nothing like GoToConnect and for the low cost, the change was easy to make!

July 20, 2022

GoTo Connect meets your VOIP needs

Shanna Kostopulos

Paralegal/Supervisor

Summit Conversions (Legal Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

Our other phone system would have issues where the whole network would go down. Sometimes it would be local and sometimes it would be on a larger scale where we would have to send employees due to outages lasting so long. Tech support was always available or helpful and/or friendly.

July 19, 2022

Superior Product

John Wood CTC

President

Durham Travel (Leisure, Travel & Tourism, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

The other product had severe quality issues due to a lack of bandwidth in a remote location. The other product did not have extensive administrative options. Call recording was cost-prohibitive.

July 18, 2022

Simple, Clean and Supportive

Laura Samoisette, LEED AP, WELL AP

High Performance Division Project Manager

Resilient Buildings Group, Inc. (Renewables & Environment, 11-50 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

July 15, 2022

Cloud PBX with GoToConnect

James E. Heyward

CEO (Chief Executive Officer)

Heyward CPA PLLC (Accounting, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

The previous products we used were geared towards call centers or individuals. We didn't have the ability for extensions, call transfers and shared SMS.

July 12, 2022

You should use GoTo Connect (formerly Jive)

Verified User

Technician in Information Technology

Legal Services Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

GoToConnect (formerly Jive) is replacing an old phone system that was run through a local phone company. It had some networked interoperability, but it didn't do much beyond allowing people to make and receive phone calls. With GoToConnect (formerly Jive), we finally have the ability for people to make and receive calls from outside of the physical office. Also, our phone bill was cut in half with the switch to GoToConnect (formerly Jive).

July 12, 2022

GoTo Connect is rock solid, affordable, and I highly recommend it ... No "Jive". :)

Michael Wilson

President

Post Hill Press (Publishing, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

July 12, 2022

We're Connected to the Matrix with GoToConnect

Matthew Gehrman

Agency Principal

CityScape Insurance, LLC (Insurance, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

We migrated from Google Voice as we were outgrowing the functionality.

June 24, 2022

Cheaper Powerful Alternative to the other VOIP Providers. A-

Verified User

Director in Marketing

Marketing & Advertising Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

June 08, 2022

GoTo Connect is the go to cloud PBX.

Aaron Hodson

VP of IT Systems

LION (Apparel & Fashion, 501-1000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

I wanted to replace the Cisco Call Manager due to costs. We were able to get GoTo Connect to do all of the things that we needed at a much cheaper cost.

March 18, 2022

Promises unkept - Services unrendered

Tammy Smith

Owner/Manager

Wheelers Accessible Van Rentals (Hospital & Health Care, 1-10 employees)

Score 1 out of 10

Vetted Review

Verified User

Products Replaced

Yes

Worst service ever I feel! I would take back the other company immediately should be get out of this agreement.

February 24, 2022

In My Opinion - Stay Away!

Verified User

Executive in Corporate

Consumer Services Company, 201-500 employees

Score 1 out of 10

Vetted Review

Reseller

Products Replaced

February 21, 2022

GoTo Connect- You Get What You Pay For!

Dominique Bonsell

Customer Support Manager

Evoca TV (Entertainment, 11-50 employees)

Score 3 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

December 16, 2021

A highly specialized tool for video conferencing.

Donna-sue Carpenter

SMS Routing Manager

Telintel (Telecommunications, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

November 24, 2021

GoTo Connect works every day for my relatively simple phone needs. Affordable as well.

Ryan Ploeger

Sales Consultant

Iconasys (Photography, 1-10 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Not Sure

November 23, 2021

GoTo Connect All Around Great System

Robert Copeland

Vice President of Client Services

BOLD Integrated Payments (Financial Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

November 02, 2021

Easy implementation and configuration with a quick ROI

Jon Le Roi

Director of I.T.

Mendocino Forest Products (Paper & Forest Products, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Products Replaced

Yes

We replaced 3 VoIP systems; Cisco Call Manager, NEC phone system, and Shortell phone systems. All three were on-premise solutions with costly overhead expenses; the Cisco and NEC solutions were over 12 years old.

October 14, 2021

A Convenient Tool for Video Meetings and Communication!

Sylwester Lyga

Senior Researcher

The University of Edinburgh (Research, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Products Replaced

Yes

We have bought Pexip back some time ago but didn’t feel the urge to use it because of the complex interface. Later on, we moved to GoToConnect Meetings and from the time of Covid, the only video meeting software we are using is GoToConnect and it is giving us the best of experience. We have no such plans to go back to Pexip or any other software.

October 08, 2021