GoToConnect (formerly Jive)

GoToConnect (formerly Jive)

Customer Verified
GoToConnect (formerly Jive)

Overview

Reviews

Superior Product

10
It is our primary telephone system. We also use it during the pandemic to work remotely. That function is completely transparent to our …

Just Connect with "GoToConnect"

9
Basically, GoToConnect is used by our whole organization as a meeting tool or a phone system. It has an excellent voice quality and its …

Popular Features

View all 16 features

Answering rules (78)

8.7
87%

Call reports (70)

8.6
86%

Message alerts (78)

8.6
86%

Directory of employee names (73)

8.4
84%

Reviewer Pros & Cons

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Pricing

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All-Inclusive

$19.95/month

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ca…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Cloud PBX

8.6
86%

Call Management

8.6
86%

VoIP system collaboration

8.8
88%

Mobile apps

7.7
77%

Product Details

What is GoToConnect (formerly Jive)?

GoToConnect (formerly Jive) provides cloud-based phone systems and Unified Communications services (voice, video, and contact center), allowing users to work wherever, whenever. As part of the GoTo product family, GoToConnect combines VoIP phone systems with GoToMeeting's web, audio and video capabilities into one platform. Users can collaborate via web browser, desk phone, desktop or mobile application. GoToConnect’s cloud delivery model enables organizations to have the latest technology, applications, and features from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing— with the goal of making GoToConnect the last phone system the user will ever need.

GoToConnect (formerly Jive) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoToConnect (formerly Jive) Screenshots

Simple Dial Plan EditorMobile appSuccessful remote workingVirtual meetings

GoToConnect (formerly Jive) Video

With calls, meetings, and messaging unified on one platform, you can get more work done — from anywhere, on any device. Learn more about GoToConnect: https://www.goto.com/connect​

GoToConnect (formerly Jive) Integrations

GoToConnect (formerly Jive) Competitors

GoToConnect (formerly Jive) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Alternatives

View all alternatives

Reviews

(1-25 of 73)
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Score 8 out of 10
Vetted Review
Reseller
Review Source
GoToConnect (formerly Jive) scores 10 on 10 when it comes to usability, it is extremely intuitive and easy to use. We have seen great adoption rates from very early on with GoToConnect (formerly Jive), the sole reason being the extremely user-friendly UX and UI. It is rare that a platform as comprehensive and versatile as GoToConnect (formerly Jive) can have a great UI. Kudos to the UX and UI design team.
Scotty Hunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Usability rates are very high because of the simplistic features and easy to navigate the desktop app. People of all ages will not have an issue getting up to speed and continuing to use the system well over time. Symbols and colors are self-explanatory, which is much appreciated when the system isn't being used for overly complicated tasks.
Score 10 out of 10
Vetted Review
Reseller
Review Source
GoToConnect is so easy to use you look like the pro no matter what industry you're in. From the mobile app to GoToMeeting really useful to keep you and your business organized.
Robert Copeland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I find the system to be very user-friendly. I am able to train new employees in a matter of minutes and does no matter the level of their technical skill. It also does not vary from environment whether you are using the web or desktop version it is just as easy.
Score 10 out of 10
Vetted Review
Verified User
Review Source
For the most part, it performs a basic function; I make a call and I receive a call. But more importantly, with this system, we are able to go far beyond this by quickly creating advanced auto attendant configurations, supporting e-Fax, allow Hot Desk capabilities to temporarily convert a remote phone to your standard phone. We implemented round-robin call center functions and developed custom reporting for our in-house sales groups.
Berta Vidal Serra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
While it is an effective tool for smooth audio, video, and phone communication, it is limited in terms of user interface intuitiveness. This creates bottlenecks for new employees in my company, who are unfamiliar with GoToConnect (formerly Jive).
João Vasconcelos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Top marks for usability because it brought us more comfort, productivity, and flexibility to work wherever we are. The software is compatible with my android and my Windows 10 notebook. To make VOIP and video calls is quite simple and we had no difficulties.
Andy Gross | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
[In my opinion] the app (both iOS and desktop) is clunky and the user interface is not intuitive. It could be a lot simpler and straightforward. The contacts also do not sync consistently. Also, it would be nice to be able to fax from the desktop app instead of using an email to fax interface.
Sylwester Lyga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
GoToConnect is very helpful, especially in this Covid situation when lockdown is unpredictable, but, still, you can manage your work from home and can collaborate with your team without any difficulty. It provides the best quality audio and video and its integration with a third source is smart; we are integrating it with Outlook and it's beneficial.
Rahat Afnan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
If any company use GoToConnect (formerly Jive) then their extra communicational burden will be released for sure. Using GoToConnect (formerly Jive) is not only supportive but also much more effective for any kind of business calling.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Some things are not intuitive and need lots of explanation. Older employees had a difficult time adapting to this software with its extra features. It does what it says it should do, so in most ways its overall usability is good. I would work on the user interface, streamlining their services, and making sure the customer can customize it for their use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is a very simple system, in terms of usability. If the user is using a physical phone, it operates just like any traditional phone. Within the app, navigating around is pretty simple and straightforward. The only slight confusion people sometimes have is remembering to set the app back to use the physical phone instead of the softphone when they are working at their desk, but that is a mild inconvenience.
Score 10 out of 10
Vetted Review
Verified User
Review Source
A couple of years ago, GoToConnect (which was, at the time, called "Jive") underwent a redesign of their admin interface. After becoming familiar with the changes here, the new interface was far and above much easier to use than the previous version. Administration, configuration, and implementation of changes couldn't be simpler under the new admin tools.