GoTo Connect, a beacon in the collaborative cosmos!
GoTo Connect facilitates remote collaboration. This is especially valuable for our company with dispersed teams and adopting remote work …
Starting at $27 per month per user
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What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
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Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.383%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Cloud
per month per user
Standard
Starting at $32
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect starts at $27.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.
The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
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February 13, 2024
GoTo Connect, a beacon in the collaborative cosmos!
Score 9 out of 10
Vetted Review
Verified User
- Collaborative Meetings
- Integration with Business Applications
- Collaborative Meetings
- needs more security and compliance features
- little customization options
- lack of real-time document editing
January 22, 2024
GoTo Connect Overview
- Instant Messaging and Collaboration
- Online Meetings and Webinars
- Ease of Use
- Meeting Recording and Transcription
- Customization Options
- Advanced Collaboration Features
- Integration Complexity
January 10, 2024
Long time customer
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
January 09, 2024
We have been extremely pleased with GoTo Connect.
- Visit to connect to integrate chat, video, and audio features on one platform.
- Meetings
- Screen sharing
- Call forwarding
- file storage support
- Customization options
January 09, 2024
We do GoTo Connect suggest you GoTo too
- Good value for service received
- Excellent customer service (when rarely needed)
- High-quality internet-based systems
- 100% reliable...never had any failures
- Very secure from data management standpoint
- I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
- Better integration of GoTo Meeting, which we also use (and like)
- Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
January 04, 2024
All For ONE
- Use of templates on messages
- Keeping track of large volume of conversations
- huge storage for voice mail services
- cloud PBX
- mobile application needs the improvement on bugs.
- messages often are unable to send in mobile application
- voice quality while connecting through mobile application
- audio connection issue through headphones
January 02, 2024
Best Software for Meeting online and Screen Sharing
- Meetings
- One Click Message
- Screen Sharing
- calls drop when using through PC
- Sometime Camera quality but can be network issue
- Need to improve Quality of calls
December 19, 2023
GOTO helps you stay connected
- Phone service
- Text function
- Remote access to phone
- Documents
- sometimes audio doesn't connect to my headphones
December 18, 2023
Smooth Collaboration
- Document exchange in multiple file formates
- Scheduled and responsibly allocation
- Collaboration within internal organisation
- Collaboration with 3rd Parties like freelancers
- third party collaboration can be extended
- specific executable files can't be shared though their
December 13, 2023
GoTo connect keeps you connected in a Flash every time !!
- Video conferencing
- Messaging
- Calling
- Screen sharing seamlessly while calling
- Chat bridges while video conferencing
- Seamless connectivity
December 12, 2023
wherever you are GoTo connects you
- Because,Goto Is an easy to use service for high frequency customer support applications
- Because I can receive voicemails, answer and make calls
- it can be confusing for people who are less tech-savvy.
- it doesnot archive messages or SMS
- Intuitive UI on/and admin portal - simple and clean interface
- Allowing for multiple users and phone extensions to staying connected even when out of the office
- Great Service and support especially at that price point
- GREAT VOIP quality
- Apple compatibility has been questionable
- The application upgrade cycle is really challenging. It introduces new features, but then breaks core feature
- Bugginess in the mobile apps
December 11, 2023
Basic but does the job
- Easy to use and manage functionalities
- HD video capacity meaning for sharp graphics
- can switch between phone and laptop
- Desktop and mobile apps have different features
- price is quite high
- Not well marketed
December 11, 2023
From Meh to Marvelous: My honest review of GoTo Connect.
- GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
- I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
- It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
- They need to make sure the desktop and mobile apps have the same features and functionalities and offer a consistent UX because the experience on the desktop app and mobile app differs a lot.
- It's definitely a reliable tool but calls sometimes experience audio dropouts and technical glitches, which disrupt meetings and conferences in progress.
- The reporting system is basic and needs much improvement as it doesn't offer detailed insights and exporting data from the reporting system is a bit challenging at times.
December 11, 2023
User friendly VoIP
- The call quality is way better than the other options available.
- It is easy to use which has led to faster adoption.
- Call recording option is a great add on
- The app could be a bit more user friendly
- The price is a bit on the higher side
- More customizations in the product would have been great which is missing right now
December 11, 2023
GoTo Connect - A Great Product for the Price
- Integration between Mobile and PC
- Great Audio and Visual Quality
- File Sharing
- Not marketed; many people do not use this.
- Bugs still need to be fixed.
December 11, 2023
GoTo Connect offers basic services for smaller users
- Web based administration
- Apps for the entire ecosystem
- Easy to use, drag and drop setup for creating functional call trees
- Functionality is not updated on a rapid pace
- Apps have annoying quirks that aren't addressed and make them annoying to use
- Onboarding help is limited and not useful
- They are pushing integration with other software they have bought rather than fixing issues
- They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
December 09, 2023
Seamlessly Integrate Instant Messaging, Video Conference Calls, and Daily Management in a Unified Platform
- Internal meeting with more than 70 participants easily without glitches
- Multiple groups management
- Easy file sharing and economical messaging
- Very few people know about GoTo Connect. Good Marketing is required.
- In my experience, email Synchronization should be there. I haven't used it if its already there
- Integrations can be made more user friendly
December 08, 2023
Great services, Make your business more productive
- Real time meeting between internal team for product discussion
- Single number serves a whole call center
- Collaboration works well to set responsibility digitally
- Adding multiple call can be more faster
December 07, 2023
GoTo is the GoTo.
- Admin Portal
- Calls
- HD Collaboration
- Lagging at times.
- Customer service.
- Response times.
- Clean and consistent Softphone interface for end users. has native Mac App support which is rare
- Decent Administrative portal. Managing numbers and requesting new vanity numbers is fairly robust. Integration with Polycom hardware is easy.
- Dial plan editor is visual based and easy to use for custom dial plans.
- I believe it took them forever to bring the apps into parity across web and all devices. Layouts aren't always optimized for screen size on various devices.
- Cost is becoming an issue. Now there are plenty of low-volume virtual phone/messaging solutions that are decently scalable for much less money I've found.
- Constant push for upselling and other GoTo products like GoToMeeting.
December 06, 2023
Great user experience
- The queue is great!
- Dialing out is easy!
- Transfers are seamless.
- The status update on our account that shows us as available or away does not work. It will not keep our phones ringing if we are away or offline.
- When outside calls come in, we are not able to see their phone number within the caller ID. This would be helpful in finding customer accounts much faster.
- Connection on the desktop site is not as stable as using the phone app but the desktop version is much easier to use.
December 06, 2023
Seamless tool that is useful from proper client management
- Its simple to use
- The meeting system has improved massively
- The call logging features are pretty good
- we use to get quite a few errors when using it, not sure if thats been solved.
- The audio use to cut in and out quite a bit but that might be down to internet connection
- We use to have alot of people forget their DND was on and missed alot of calls, schedulling for DND would have been handy
December 06, 2023
GoTo Connect for remote work is great
- Ease of use
- Excellent call quality
- Remote work
December 06, 2023
GoTo (as the name suggests)
- Clear Video Meetings
- Great phone Features
- Team chat
- Not functional when internet is down
- Sometimes voice quality is not so great but that could be because of internet
- Meeting limit