Sometimes they seem like they don't know what I'm talking about, so they take excessive 10 -15 min to read or to get informed. But after that, solutions are pretty effective. Also, we've never had any "hard" issue.
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Because we never have to call and we do they have been able to help us.
The customer support has been simply phenomenal.
I'm not tech savvy AT ALL. GoToConnect is. In the few instances I've needed support, they are there to help, ready and willing. I appreciate that the support team explains the processes, allows me to be a part of the resolution, and thinks forward by suggesting how to avoid the issue in the future (such as voicemail issues or changing the ring path for incoming calls).
We LOVE GoToConnect support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
When we email or call GoToConnect support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by GoToConnect's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved.
The support staff has always been quick to respond to questions and easy to access. Very friendly and knowledgeable.
Great setup and continual support
Users who have called support say that the initial support is not very helpful, and they are always going over the basic troubleshooting. Once they get someone knowledgeable they are happy.
Customer service, billings, tech supports, are always helpful and knowledgable.
Phone support has been outstanding, responsive and knowledgeable.
Every time I call with a challenge, I'm always given a solution.
I have yet to need their support system but I suppose that's a good thing!
Always following up and making sure things work as needed!
Customer support at GoToConnect is usually very good. At times, you may get into a queue and have to wait (10-15 minutes), then it can be frustrating.
I've called customer support at least 3 times when initially setting up the phones and navigating the online user interface and each time, the person on the other end of the line has been professional, courteous, understanding, knowledgeable, and patient.
Awesome team, optimistic, helpful and quick.
Always has been very helpful
I have called a couple of times with questions and GoToConnect support was very helpful both times. And there were not long wait times.
Any time I have called for support, it has been resolved during call. The Tech Support Team is always very customer service oriented and knowledgeable for my issue. They have a great matrix for troubleshooting and follow-up as well.
When we have had questions or concerns, the techs and reps take care of them quickly and correctly.
I have been able to get help by email when I needed it with quick responses.
Very responsive to questions.
Great response time.
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
GoToConnect (formerly Jive) provides cloud-based phone systems and Unified Communications services (voice, video, and contact center), allowing users to work wherever, whenever. As part of the GoTo product family, GoToConnect combines VoIP phone systems with GoToMeeting's web, audio and video capabilities into one platform. Users can collaborate via web browser, desk phone, desktop or mobile application. GoToConnect’s cloud delivery model enables organizations to have the latest technology, applications, and features from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing— with the goal of making GoToConnect the last phone system the user will ever need.
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
With calls, meetings, and messaging unified on one platform, you can get more work done — from anywhere, on any device. Learn more about GoToConnect: https://www.goto.com/connect
- Microsoft Teams
- Apple iOS & Android
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