GoToConnect (formerly Jive)

GoToConnect (formerly Jive) Reviews

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Ratings and Reviews
(1-25 of 41)

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Sarah Pratt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm not tech savvy AT ALL. GoToConnect is. In the few instances I've needed support, they are there to help, ready and willing. I appreciate that the support team explains the processes, allows me to be a part of the resolution, and thinks forward by suggesting how to avoid the issue in the future (such as voicemail issues or changing the ring path for incoming calls).
Deborah Shapiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We LOVE GoToConnect support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Michael Prodywus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When we email or call GoToConnect support we get a quick response and a quick resolution to our problem or request. We have not yet been disappointed by GoToConnect's support whereas we were constantly disappointed by our previous company. You will find their support personnel knowledgeable, organized, and capable. Our previous provider usually took multiple calls and escalations for the simplest requests or problems to be resolved.
Charles Patterson TSCM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Users who have called support say that the initial support is not very helpful, and they are always going over the basic troubleshooting. Once they get someone knowledgeable they are happy.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've called customer support at least 3 times when initially setting up the phones and navigating the online user interface and each time, the person on the other end of the line has been professional, courteous, understanding, knowledgeable, and patient.
Score 5 out of 10
Vetted Review
Verified User
Review Source
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.

GoToConnect (formerly Jive) Scorecard Summary

Feature Scorecard Summary

Cloud PBX (5)
87%
8.7
Hosted PBX (74)
90%
9.0
Multi-level Interactive Voice Response (IVR) (64)
88%
8.8
User templates (67)
83%
8.3
Call reports (77)
87%
8.7
Directory of employee names (79)
86%
8.6
Call Management (5)
88%
8.8
Answering rules (84)
89%
8.9
Call recording (73)
88%
8.8
Call park (65)
90%
9.0
Call screening (70)
85%
8.5
Message alerts (85)
87%
8.7
VoIP system collaboration (4)
90%
9.0
Video conferencing (48)
90%
9.0
Audio conferencing (78)
89%
8.9
Video screen sharing (36)
90%
9.0
Instant messaging (35)
89%
8.9
Mobile apps (2)
81%
8.1
Mobile app for iOS (64)
80%
8.0
Mobile app for Android (60)
82%
8.2

What is GoToConnect (formerly Jive)?

GoToConnect (formerly Jive) provides cloud-based phone systems and Unified Communications services (voice, video, and contact center), allowing users to work wherever, whenever. As part of the GoTo product family, GoToConnect combines VoIP phone systems with GoToMeeting's web, audio and video capabilities into one platform. Users can collaborate via web browser, desk phone, desktop or mobile application. GoToConnect’s cloud delivery model enables organizations to have the latest technology, applications, and features from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing— with the goal of making GoToConnect the last phone system the user will ever need.

GoToConnect (formerly Jive) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoToConnect (formerly Jive) Screenshots

Simple Dial Plan EditorMobile appSuccessful remote workingVirtual meetings

GoToConnect (formerly Jive) Video

With calls, meetings, and messaging unified on one platform, you can get more work done — from anywhere, on any device. Learn more about GoToConnect: https://www.goto.com/connect​

GoToConnect (formerly Jive) Integrations

GoToConnect (formerly Jive) Competitors

GoToConnect (formerly Jive) Pricing

More Pricing Information

More pricing information from GoToConnect (formerly Jive)

SaaS Editions Pricing
Pricing DetailsTerms
All-Inclusive$19.95/monthper user

GoToConnect (formerly Jive) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web