GoToMeeting Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
1279 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-25 of 131)

Jillian Papa | TrustRadius Reviewer
January 30, 2020

Video conference + screen share = bandwidth issues... delay and lags!

Score 6 out of 10
Vetted Review
Verified User
Review Source
GoTo Meeting was used across my entire organization. Every employee had an account to use both internally and externally. Since 50% of our staff are remote, this tool allowed for us to video chat with each other instead of just having conference calls. I believe this really helped with staff morale as well as overall productivity to be able to have screen sharing, etc.
  • Easy screen sharing.
  • Capacity for large webinar-style meetings.
  • I felt like we always had connection issues.
  • It didn't take much for GoTo to slow down. Often there was a delay/lag.
GoTo meeting was well suited for screen sharing and audio conversation. The video chat issue was really a problem. If too many of us in the office would try to show our faces on screen during the same meeting, it would severely lag and we would have issues seeing each other.
Towards the end of our time with GoTo, it really negatively impacted our organization's productivity. We would have to stop video chatting so that there wouldn't be any issues with the on-screen functionality like screen share. It was almost like we could only get video at the expense of something else. It never was ok to have it all on that platform.
Read Jillian Papa's full review
John Ebel | TrustRadius Reviewer
March 16, 2015

Feature-Packed, User Friendly Desktop Sharing

Score 10 out of 10
Vetted Review
Verified User
Review Source
Professional Services uses GTM and GTT for conference calls, desktop sharing, presentations, and to deliver product training. It is a reliable communication tool for a variety of applications.
  • GTM meetings and trainings are extremely easy to schedule and set-up. With just a few details, you can add a meeting and have a link ready to distribute.
  • Once in the meeting or training, controls are intuitive and straightforward. I have had a number of occassions where 1st time presenters have needed to jump in and have managed without issue.
  • Integration with mail service calendar is especially helpful. GTM can add all your meetings to your calendar and automatically sends email reminders to presenter and attendees.
  • Rarely, we will have a student who has a problem joining the training. Usually this relates to a security setting at their site which interferes with Citrix. This can be problematic if this is holding up the start of a training class. GTM customer service is very responsive and can walk the attendee through the issue, but it does take precious time to resolve. This really isn't a problem on the GTM side, but it is something we experience.
  • Once a meeting has begun, settings cannot be adjusted. An example of where this might present a problem is if an attendee requests a toll-free dial-in after the meeting has started.
  • 2 years ago I was able to inadvertently schedule 2 trainings on the same account 1 hour apart. When the 2nd training started, it knocked out the 1st training. I learned my lesson quickly on that mistake so I haven't repeated it and since it has been so long ago, the ability to double-book an account may have already been addressed.
GoToTraining has always worked well for our remote training classes. Rosters are generally less than 12 people and students make good use of the interactivity features. Students are able to "raise their hand", use the chat box to communicate with the instructor or student to student, and respond to polls and take quizzes. Class surveys are done using another tool and feedback rarely includes negative reports from students about GoToTraining.
Read John Ebel's full review
Anonymous | TrustRadius Reviewer
February 13, 2014

Easy to Use Meeting Share Software

Score 8 out of 10
Vetted Review
Verified User
Review Source

my department for internal and client meetings. Especially helpful when sharing presentations or showing how to access something.

Anonymous | TrustRadius Reviewer
November 05, 2019

Solid conferencing solution that blends resource sharing and video conferencing.

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are currently using GoToMeeting in order to organize group meetings with people across departments and from different schools. Often, we are sharing resources/screen sharing and it is not always convenient to meet in person, particularly in arranging conferences with other schools. This product allows us to conveniently meet with a simple link.
  • Integrates into G Suite calendar invites - automatically creating a unique meeting ID etc.
  • Easily allows for screen/resource sharing
  • Simplicity of use - rarely does a user have any issues.
  • The user interface is a little dated
  • Sometimes people are muted and don't realize it
  • The audio hardware detection interface sometimes defaults to odd options (ie external microphone when airpods are being used)
It is well suited to environments that are internal facing and don't mind the user interface - if you were in sales or similar I would probably recommend elsewhere - as the focus here is on business tasks and not on 'looking good' - Something like Zoom is probably more attractive.
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service.
Read this authenticated review

Feature Scorecard Summary

High quality audio (138)
8.4
High quality video (134)
8.4
Low bandwidth requirements (119)
7.1
Mobile support (94)
7.5
Desktop sharing (135)
8.9
Whiteboards (80)
7.8
Calendar integration (118)
8.5
Meeting initiation (134)
8.4
Integrates with social media (50)
7.6
Record meetings / events (118)
8.2
Slideshows (98)
8.2
Live chat (121)
8.3
Audience polling (71)
8.1
Q&A (84)
8.2
User authentication (109)
8.2
Participant roles & permissions (120)
8.3
Confidential attendee list (89)
8.4

About GoToMeeting

GoToMeeting is used by millions of people everyday for real time virtual communication and collaboration. GoToMeeting is presented by LogMeIn as a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, share presentations and chat with colleagues, with the click of a button. GoToMeeting is designed to pair productivity with flexibility to let employees work effectively anytime, anywhere on any device.

GoToMeeting Features

Has featureSmart Meeting Assistant transcribes meetings from voice to text. After the meeting, users can search for keywords in the transcription text and share the content with a link.
Has featureInRoom Link is compatible with existing H.323 and SIP-supported video conferencing systems such as those provided by Polycom, Cisco, Lifesize, and other companies.
Has featureWith GoToRoom, create a hardware and software bundle for online meetings with an all-new Dolby-powered experience to bridge the gap between in-room and remote meeting attendees.

GoToMeeting Screenshots

GoToMeeting Video

Introducing: The New GoToMeeting

GoToMeeting Integrations

Office 365 Plugin, Slack Meeting Launcher, Google Calendar Plugin, Google Chrome Extension, Microsoft Outlook Plugin, Salesforce Integration, Voice Commands with Siri®

GoToMeeting Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Professional$12/month150 Participants
Business$16/month250 Participants
EnterpriseCustom Pricing3,000 Participants

GoToMeeting Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android