GoToMeeting is used organization wide at my company, however, I can only speak to my experience from within my department, in which we highly utilize the platform. We frequently host both webinars for large audiences via GoToWebinar, or utilize GoToMeeting for smaller conferences, sometimes as few as 1-3 attendees, but often times up to 25 which is the max attendee capacity. It helps us both set up a secure conference line for remote meeting participation, as well as provide a platform for presenting PowerPoint decks in real time.
The software itself is fairly intuitive, making the set-up of these meetings and execution fairly straight forward and simple. I find the ability to swap presenter/organizer privileges helpful, and very rarely have I experienced any interruptions from the software while conducting meetings - however I have experienced a few instances where there have been audio connection failure error messages while utilizing the recording function. I only have two issues with the software that I regularly encounter and wish the company would improve upon.
Issue number 1: Invitees are permitted to dial into the meeting, without logging onto the presentation portion of the meeting. While this in itself is not an issue, as a moderator, I am unable to track who has dialed into the call in the Attendees portion of the menu. This requires verbal roll call, and hope that non invited attendees haven't somehow accessed the call for risks of security/privacy.
Issue number 2: Moderators are unable to utilize the conference call only portion of the software unless someone physically enters the web portion of the event and logs into the presentation. It would be easier/more convenient, especially when on the road, if we could utilize the conference call portion on its own, without having to set up the online portion.
Other than those two issues, GoToMeeting is an easy, accessible forum for conducting meetings.