Grasshopper Usability, Reviews & Ratings 2024

Name: Grasshopper, the Entrepreneur's Phone System: How It Works
Uploaded: 2017-04-26T20:04:22.000Z
Duration: 2 min
Description: What is Grasshopper?

Overview

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…

It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)

6 out of 10

May 12, 2021

Incentivized

We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the …

A basic but effective solution for in/outbound texting and calls

7 out of 10

May 03, 2021

Incentivized

We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our …

The easiest and most user friendly virtual phone system

9 out of 10

April 28, 2021

Incentivized

Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech …

Like Having A Receptionist

10 out of 10

April 09, 2021

Incentivized

Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is …

Excellent PBX System for Cellular Users

10 out of 10

April 07, 2021

Incentivized

The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without …

King of Phone Systems

10 out of 10

November 06, 2019

Incentivized

Grasshopper is being used to handle all calls to our business and sort them according to the customers' needs. We can route the calls to …

Grasshopper is good for non-profits on the go

7 out of 10

October 22, 2019

Incentivized

We have been using Grasshopper for about 3 years now. It works for us when we are on the go and not in the office when we don’t have …

Grasshopper is a go-to for your business

10 out of 10

September 30, 2019

Incentivized

I used Grasshopper as a convenient way to keep our companies phone calls under one roof. The service is easy to use and doesn’t require a …

Great VoIP alternative to landlines

10 out of 10

September 28, 2019

Incentivized

We are out on the field constantly so we had to find a way to bring our office to us. Grasshopper did that for us, and it also allowed us …

Sharpest tool in our toolbox

10 out of 10

September 28, 2019

Incentivized

Grasshopper has been a very important tool for our sales team. Calls are seamless and so very convenient. The many features make this …

Grasshopper saves me time and lots of money and it helps my company make money.

10 out of 10

September 28, 2019

Incentivized

I use Grasshopper to maintain consistency in contact information over time so that past customers have contact information that does not …

Life Save!

10 out of 10

September 28, 2019

Grasshopper has been a lifesaver for several of our companies. During repeated power outages, we were immediately able to reroute calls to …

Grasshopper saved our grASS!

10 out of 10

September 28, 2019

Incentivized

Grasshopper has created a freedom otherwise not available in small business that helps manage our day to day operations efficiently.

Simple, sweet, and effective.

8 out of 10

September 28, 2019

Incentivized

Grasshopper provides a convenient and efficient way to field all calls. The back end system is easy to use to make adjustments when …

Excellent service that I have been using for years.

9 out of 10

September 28, 2019

Grasshopper has helped my company by letting my customers call me and leave voicemails when wanting to begin our service. It is …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Call screening (36)
10.0
100%
Message alerts (43)
9.2
92%
Answering rules (47)
9.2
92%
Mobile app for iOS (35)
8.9
89%

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Pricing

View all pricing

Solo

$29

On Premise

per month

Partner

$49

On Premise

per month

Small Business

$89

On Premise

per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Demos

Grasshopper Tekla Live Link Beta Bridge Demo Pt1

YouTube

Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving

YouTube

Demo Grasshopper Automatic Section Script for Rhino3d

YouTube

Rhino 6 Grasshopper - displaying realistic materials using Cycles

YouTube

Build a WUFI passive model in Grasshopper with Honeybee

YouTube

hyperbolic paraboloid via grasshopper

YouTube

View more demos

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.7

Avg 8.2

9.4
Hosted PBX
(23) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
10
Multi-level Interactive Voice Response (IVR)
(24) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
10
User templates
(19) Ratings
Create and apply batch configurations to multiple users at once
9.4
Call reports
(33) Ratings
Historical call analysis and trending metrics
9.4
Directory of employee names
(34) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

9.6

Avg 8.4

9.2
Answering rules
(47) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
9.6
Call recording
(22) Ratings
Automatic recording of inbound and outbound calls
9.8
Call park
(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
10
Call screening
(36) Ratings
Ability to block numbers or send calls directly to voicemail
9.2
Message alerts
(43) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.9

Avg 8.3

7.9
Video conferencing
(3) Ratings
Built-in video conferencing capabilities
7.7
Audio conferencing
(7) Ratings
Audio conferencing credentials for all on the system.
8.2
Video screen sharing
(3) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
8
Instant messaging
(9) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Apps are compatible with mobile devices.

8.9

Avg 8.3

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Product Details

About
Competitors
Tech Details
FAQs

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Key Features

Desktop + Mobile Apps
Voicemail Transcription
Simultaneous Call Handling
Custom Greetings
Reporting
Business Texting
VoIP/Wifi-Calling
Virtual Fax
Incoming Call Control
Business Phone Number
Call Forwarding
Voicemail
Extensions
Call Transfer
Instant Response

Grasshopper Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: User templates
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing
Supported: Video screen sharing
Supported: Instant messaging

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Grasshopper Video

What is Grasshopper?

Grasshopper Competitors

Phone.com
DialPad
PhoneSpeak

Grasshopper Technical Details

Deployment Types	On-premise
Operating Systems	Windows, Mac
Mobile Application	No

Frequently Asked Questions

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Phone.com are common alternatives for Grasshopper.

Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.

The most common users of Grasshopper are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-1 of 1)

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Companies can't remove reviews or game the system. Here's why

November 20, 2018

Jumping to the top of our PBX hunt

Matthew Gardner

Co-Founder

RouteThis (Computer Software, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

The entire org uses Grasshopper as our primary phone. In a day and age where everyone has smartphones, there is no need for desk phones at the office. Everyone is assigned an extension and placed in the directory for contact. Works perfectly, emails voicemail recordings, and easy to admin.

Sales and customer success use it the most heavily as well as management and admin staff. Having calls route to phones ensures calls are not missed, and no one has issues using the system.

Pros and Cons

Administration and setup is very simple
Recorded voicemails save time for staff
Easy to assign a new employee and extension so they can receive calls
Calls themselves are high quality and consistent/reliable

The interface for admin can be a bit clunky (but I know a new one has come out)
The mobile apps aren't great
Additional charge for SMS

Likelihood to Recommend

Perfect for calls in a mid-sized office that doesn't need desk phones and has staff who all carry smart phones with data/calling plans. Would not be great if desk phones are needed because that would add complexity to the routing and additional cost in paying for landlines. Also really great for distributed teams or teams that travel often.

Grasshopper Feature Ratings

Cloud PBX (5)

64%

6.4

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 60%
6.0
User templates: N/A
N/A
Call reports: 80%
8.0
Directory of employee names: 80%
8.0

Call Management (5)

32%

3.2

Answering rules: 80%
8.0
Call recording: N/A
N/A
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: 80%
8.0

VoIP system collaboration

N/A

Mobile apps (2)

50%

5.0

Mobile app for iOS: 50%
5.0
Mobile app for Android: 50%
5.0

Return on Investment

Saving time and money on a traditional PBX system
Giving customers an easy way to reach the team without needing phone lines installed

Alternatives Considered

Cisco VoIP PBX

Grasshopper was more suited to a company our size and had a low administrative and installation overhead, as well as a cost that couldn't be beat. Pay as you go was key when we were smaller, and as we have scaled the product scaled alongside us. I would recommend grasshopper over other VOIP solutions.