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Grasshopper

Grasshopper

Overview

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…

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Learn from top reviewers

A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10
May 3, 2021
IncentivizedVetted ReviewVerified User
We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really no...
Continue reading
Reyes Julliana
Partner - Legal
Partner and Attorney
Bailey Reyes, PLLC
Grasshopper1 year of experience

The easiest and most user friendly virtual phone system

Rating: 9 out of 10
April 28, 2021
IncentivizedVetted ReviewVerified User
Grasshopper is a great way to manage calls coming in. You can set up extensions for different departments, say sales, billing, and tech support. After working with a client, i...
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Sanjit Mandal
Strategist - Professional Services
Digital Marketing Strategist
California SEO Professionals
Grasshopper2 years of experience

Like Having A Receptionist

Rating: 10 out of 10
April 9, 2021
IncentivizedVetted ReviewVerified User
Grasshopper is being used throughout the organization. I use it to provide a professional phone number as well as identify why someone is calling based on the extension they s...
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Diane Helbig
Consultant - Other
Business Advisor
Seize This Day
Grasshopper4 years of experience

Excellent PBX System for Cellular Users

Rating: 10 out of 10
April 7, 2021
IncentivizedVetted ReviewVerified User
The whole organization utilizes Grasshopper, and it allows us to use our cellphones with a professional look to the business without revealing our personal numbers to the publ...
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Scott Banks
Administrator - Corporate
Memebership & Events Coordinator
Historic Organ Restoration Committee, Inc
Grasshopper4 years of experience

Great product, great price, great value

Rating: 10 out of 10
September 27, 2019
IncentivizedVetted ReviewVerified User
Used for the entire organization, it addresses the problem of many remote workers who are still expected to have an office number. This way we also do not have to have a LAN l...
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David Renberg
Partner - Corporate
Broker/Owner
Foundation Realty
Grasshopper2 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Solo

$29

On Premise
per month

Partner

$49

On Premise
per month

Small Business

$89

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Grasshopper Tekla Live Link Beta Bridge Demo Pt1

YouTube

Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving

YouTube

Demo Grasshopper Automatic Section Script for Rhino3d

YouTube

Rhino 6 Grasshopper - displaying realistic materials using Cycles

YouTube

Build a WUFI passive model in Grasshopper with Honeybee

YouTube

hyperbolic paraboloid via grasshopper

YouTube
View more demos
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.7
Avg 8.0

Call Management

Customized phone system settings

9.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.9
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

8.9
Avg 8.0
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Product Details

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Key Features
  • Desktop + Mobile Apps
  • Voicemail Transcription
  • Simultaneous Call Handling
  • Custom Greetings
  • Reporting
  • Business Texting
  • VoIP/Wifi-Calling
  • Virtual Fax
  • Incoming Call Control
  • Business Phone Number
  • Call Forwarding
  • Voicemail
  • Extensions
  • Call Transfer
  • Instant Response

Grasshopper Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Grasshopper Video

What is Grasshopper?

Grasshopper Competitors

Grasshopper Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Phone.com are common alternatives for Grasshopper.

Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.

The most common users of Grasshopper are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 53)

Make your Self Discovery call.

Rating: 9 out of 10
September 28, 2019
Verified User
Consultant in Professional Services
Consumer Services Company, 1-10 employees
Vetted Review
Verified User
Grasshopper
3 years of experience
Use Cases and Deployment Scope
The Grasshopper phone system is used company-wide with our small company. It provides an affordable option for phone services to connect with our customers.
Pros
  • Phone support with setup and expansion.
  • Mulitple extensions to allow smaller companies to expand as needed.
Cons
  • Making voice over options part of the base plan rather than an add on.
  • Better connection with calls. Sometimes I'll have a message yet my phone didn't ring!
  • Text messaging in the base plan.
Likelihood to Recommend
Well suited for small to medium-sized companies. Less appropriate for larger organizations that would have HIGH call demand. The connectivity IS sometimes an issue!

Grasshopper's great for phone calls wherever you find yourself.

Rating: 9 out of 10
Incentivized
August 30, 2016
JM
John McMahon
Solutions Architect
Corporate Web Services, Inc. (CWS) (Marketing and Advertising, 11-50 employees)
Vetted Review
Verified User
Grasshopper
2 years of experience
View profile
Use Cases and Deployment Scope
We use Grasshopper in place of having desk phones. It allows us to utilize a BYOD (bring your own device) model where each employee has a phone they are comfortable with, yet we don't have to give out those individual numbers if we don't wish to. Grasshopper gives us a single business number and each user's cell phone is an extension on that main line (ex. 555-555-1234 ext. xyz). It's been a fantastic alternative to having desk phones for everyone and facilitates our flexible work arrangements (remote work, etc) by allowing anyone to contact us with the main number regardless of whether or not we're physically in the office.
Pros
  • iOS and Android apps cover most mobile devices. This is something that any business could implement, especially if they are looking to replace a traditional desktop phone system or implement a BYOD policy.
  • Grasshopper allows for a ton of flexibility and multiple work strategies. From having our front desk and support specialist able to answer the phone whether they're at their desk or in a meeting, our sales staff available out of the office, or remote workers all being tied to the same system regardless of where they work..
  • It's pretty simple to add new users to the system when we have a new hire. All they need is a cell phone and to be assigned an extension.
  • The app is pretty nice, allowing you to show the company's main phone on caller ID for outgoing calls, take calls to your cell phone when the main number is dialed with your extension, view/listen to messages, and view a full call history for the primary number.
Cons
  • The Android app is still listed as a "beta" and does have some bugs. There are times when I try to dial out and it just drops when trying to do that. A simple restart of the app clears that up.
  • You need to be careful in the call history section, it's relatively easy to hit the phone icon or number/name and dial the number instead of the arrow all the way at the right to see info about when the call came in/was placed/etc.
  • I still find myself answering "hello" and then get the message "Incoming call from Grasshopper, select 1 to answer..." It can be kind of annoying, but all the benefits far outweigh any annoyance with that.
Likelihood to Recommend
Grasshopper is great for all kinds of small or medium businesses. Much less infrastructure cost/maintenance than having to set up a whole desktop phone system. It's also great for anyone who wants the flexibility to work from any location while keeping a single phone number. It's also nice to be able to use a personal cell phone without having to give out the cell phone number.

I could imagine it would be less useful for larger/enterprise situations. I'm writing this from a user standpoint, so I don't know the exact limits on number of extensions and things, but it could get unwieldy for a large number of users.

Can hop around like a grasshopper and not miss a call!

Rating: 10 out of 10
Incentivized
September 19, 2019
MC
MJ Cassner
Senior Business Advisor, Franchisee, C.F.C
TRANSWORLD BUSINESS ADVISORS of Lincoln (Executive Office, 1-10 employees)
Vetted Review
Verified User
Grasshopper
5 years of experience
View profile
Use Cases and Deployment Scope
Grasshopper allows us the flexibility to receive calls on multiple devices in different locations. It's great. You can add different extensions and callers get professional timely answers. The Support team is great also when you have a problem or a question. If employees work from home or multiple sites, you can transfer the phone to them wherever they go, keeping the same business number.
Pros
  • Support.
  • Flexibility.
  • Professional.
Cons
  • Provide canned answering messages free of charge.
Likelihood to Recommend
Grasshopper is well suited for small businesses with three or four extensions and multiple locations where people can't always answer the phone.

A basic but effective solution for in/outbound texting and calls

Rating: 7 out of 10
Incentivized
May 03, 2021
RJ
Reyes Julliana
Partner and Attorney
Bailey Reyes, PLLC (Law Practice, 1-10 employees)
Vetted Review
Verified User
Grasshopper
1 year of experience
Use Cases and Deployment Scope
We used Grasshopper as the principal call out and in/out bound texting service for our law firm. This was the alternative to using our personal cell phones which was really not working for us. Grasshopper allowed us to create some separation between person and business matters as well as creating more solutions for clients to send and receive information from our office.
Pros
  • Simple interface
  • Import contacts
  • Inbound and outbound messaging
Cons
  • Sync and updating of messages
  • Sync between devices
Likelihood to Recommend
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Easy, Affordable, Reliable Voice Solution for Small Businesses

Rating: 9 out of 10
Incentivized
February 22, 2018
CJ
Charlie Judy
Founder & CEO
WorkXO, LLC (Human Resources, 1-10 employees)
Vetted Review
Verified User
Grasshopper
2 years of experience
View profile
Use Cases and Deployment Scope
We use grasshopper as our central phone and voice system for incoming call traffic. We use the toll free number in our public collateral (website, etc) and each of our team members has an extension to which their calls are routed. We also use it for voicemail.
Pros
  • Ease of implementation and setup
  • Reliability
  • Affordability
Cons
  • Allow for call screening (have the caller announce themselves)
Likelihood to Recommend
It is perfect for small teams and growing organizations who don't rely heavily on call traffic for their business, but need a solution as an option for their customers and prospects alike.
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