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Grasshopper

Grasshopper

Overview

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…

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Recent Reviews

Life Save!

10 out of 10
September 28, 2019
Grasshopper has been a lifesaver for several of our companies. During repeated power outages, we were immediately able to reroute calls to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call screening (36)
    10.0
    100%
  • Message alerts (43)
    9.2
    92%
  • Answering rules (47)
    9.2
    92%
  • Mobile app for iOS (35)
    8.9
    89%
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Pricing

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Solo

$29

On Premise
per month

Partner

$49

On Premise
per month

Small Business

$89

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Grasshopper Tekla Live Link Beta Bridge Demo Pt1

YouTube

Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving

YouTube

Demo Grasshopper Automatic Section Script for Rhino3d

YouTube

Rhino 6 Grasshopper - displaying realistic materials using Cycles

YouTube

Build a WUFI passive model in Grasshopper with Honeybee

YouTube

hyperbolic paraboloid via grasshopper

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.7
Avg 8.2

Call Management

Customized phone system settings

9.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.9
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.9
Avg 8.3
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Product Details

What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Key Features
  • Desktop + Mobile Apps
  • Voicemail Transcription
  • Simultaneous Call Handling
  • Custom Greetings
  • Reporting
  • Business Texting
  • VoIP/Wifi-Calling
  • Virtual Fax
  • Incoming Call Control
  • Business Phone Number
  • Call Forwarding
  • Voicemail
  • Extensions
  • Call Transfer
  • Instant Response

Grasshopper Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Grasshopper Video

What is Grasshopper?

Grasshopper Competitors

Grasshopper Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Mac
Mobile ApplicationNo

Frequently Asked Questions

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Phone.com are common alternatives for Grasshopper.

Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.

The most common users of Grasshopper are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(92)

Attribute Ratings

Reviews

(26-50 of 56)
Companies can't remove reviews or game the system. Here's why
Bryan McAnulty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy routing to multiple phone numbers including mobile phones
  • Call screening and flexible extension directories
  • Ability to receive voicemails as emails with audio attachments
  • The web interface is outdated and could use a design update.
  • Voicemail transcription has an additional cost
Score 8 out of 10
Vetted Review
Verified User
  • Makes your phone like an 800 number.
  • Mobile access.
  • Ability to control the settings while being on the go.
  • Doesn't show the number calling, only shows your own number.
  • Sometimes tells us we missed a call when that was not actually the case.
September 19, 2019

We love Grasshopper!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Configuration.
  • Ease of use.
  • Voice quality.
  • Easier process for using the Grasshopper Voice Studio. The results are great, but the process was cumbersome.
  • A desktop VOIP phone would be great to compete with the likes of Vonage, 8X8, RingCentral, etc.
  • Call transfers are not as easy as a desk top system.
September 19, 2019

Jumps Over The Competition!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Every "extension" forwards to personal numbers: employees can be stationed anywhere.
  • Extensions are changeable on the fly: numbers can be changed dynamically as needed.
  • When someone's not available, the voice mail system catches the call: everything looks conventional, but the VMs are forwarded to e-mail inboxes for easy review.
  • The only issue about which I am aware of is the speed at which calls are redirected to an employee's cell phone. In many cases the cell phone isn't located very quickly at all, so callers get sent to voice mail.
Dan Lea | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It works seamlessly once set up.
  • Between Grasshopper and my cellular carrier callers have multiple options for leaving voice messages on those rare occasions when I am not able to answer immediately.
  • Perhaps most important, Grasshopper costs 1/3 what our former landline carrier did.
  • Grasshopper does everything I need. No complaints here.
September 19, 2019

Great For Screening Tenants

Anselmo Lourenço | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has a great screening process. It keeps tenants from calling us for non-emergencies. Instead, they are directed to leave a voicemail or send us an email. Makes being a landlord much easier.
  • Sends voicemails to email so we always have a record of them.
  • Keeps our personal number private.
  • For the amount we use it, it’s too expensive. It would be better for larger-scale businesses, and we only have four sets of tenants. Would love to be able to pay per use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
  • Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
  • Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use.
  • Comprehensive reports.
  • Good value for the money.
  • Responsive customer service.
  • No live monitoring of calls.
  • Reports should be available as CSV downloads. It would be nice to view them within the app.
  • The user interface is a little dated.
Rene Agredano | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Offers a simple dashboard for scheduling live operator availability.
  • Intuitive interface for setting up account and recording hold messages.
  • Ease of use for non-technical users.
  • Conference calls require calling each participant, they can not call in to attend.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Dialing out via the app.
  • Transcribed voice mail and VM via email.
  • The interface on the website is easy to use.
  • Sometimes I have issues receiving or making calls on my cell phone.
  • My phone provider sometimes blocks calls forwarded from Grasshopper because it thinks they are spam.
  • The SMS service seems to be inconsistent in reliability.
Guy Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Offers a good answering service.
  • Setting open hours.
  • Forwarding emails that coincide with voicemails.
  • I get two voicemails and two emails with every message and I'm not sure how to change that.
  • I wish I could set my number to our specific city. It comes up as a city an hour away and sometimes confuses people.
  • I'd like more extensions for less $.
September 19, 2019

I Love Grasshopper

Sascha Frank | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Keeps a records of my home calls.
  • Provides customers info.
  • Offers good support.
  • An easier way to track customer info, like email, when possible.
  • Cheaper professional recording options.
Chris Donald | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy Setup, you can be up and running in 24 hours or less.
  • You get unlimited extensions, so growing your team doesn't cost an arm and a leg.
  • The Voicemail to email feature is great when you are on the go. You can even send voicemail messages to multiple people if needed.
  • The Voice to text (email) could be a bit more accurate, but sometimes it's because the person doesn't speak clearly or they have an accent and that can cause issues with the voice to text feature.
Kevin Freels | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Forwarding
  • Easy configuration
  • Ability to get new numbers and assigned them rapidly
  • I would like to see the softphone feature completely redone.
  • I would like grasshopper calls that are coming in on my cell phone to launch in the grasshopper app so I can clearly see immediately if it was coming from my phone or grasshopper app.
  • Integration with premise-based systems would be a very useful solution.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Since calls always come into my cell phone from the same Grasshopper number I just saved that number in my phone as my company name. So I always know when a call is coming in for my company and that it's not a personal call. Of course, all calls are saved and logged in Grasshopper so if I need to go back and check the actual caller ID I can do that.
  • All voicemails are immediately sent as audio files in an email to the email address on file for each extension. I personally love this feature. I can choose to go into the Grasshopper app to listen to them but its use so much more convenient to get an email, open it up and listen right from the email. The caller ID for the call is also included in the email text. So all the info I need for any missed calls is right there. Great stuff.
  • By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.
  • The ability to transfer calls from extension to extension (as in cell phone to cell phone) is great. It doesn't matter where my colleague is. I can send the call to the right person and it's ringing on their phone in seconds.
  • There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
  • Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
  • This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.
January 30, 2019

Grasshopper In Summary

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Customer support is pretty good which is important if you're managing the lines for your company.
  • Their pricing is competitive with other services of this type.
  • Their interface is not the worst I've seen.
  • Their pricing could be more competitive for what they offer.
  • It's been a while since I've used Grasshopper but their extension logic wasn't all that great.
  • I'd like to see how they could improve the speed of technical support.
Tim Mack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The calls sent directly to your cell phone is a huge plus.
  • I really enjoy receiving the voice messages in email form so I can listen to them on my computer.
  • The process of selecting a phone number and getting everything set up was straightforward
  • The user interface feels slightly dated
  • Little bit of a learning curve figuring out how to set up everything
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