It does what it's supposed to, very few bells and whistles (but you also don't pay for bells and whistles)
We use Grasshopper so that our 3 managers can communicate with their team of caregivers, each manager on their own phone, but using the …
Starting at $29 per month
View PricingOverview
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call screening (36)10.0100%
- Message alerts (43)9.292%
- Answering rules (47)9.292%
- Mobile app for iOS (35)8.989%
Pricing
Solo
$29
On Premise
per month
Partner
$49
On Premise
per month
Small Business
$89
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Grasshopper Tekla Live Link Beta Bridge Demo Pt1
YouTube
Grasshopper Generative Design Tutorial: Galapagos - Evolutionary Solving
YouTube
Demo Grasshopper Automatic Section Script for Rhino3d
YouTube
Rhino 6 Grasshopper - displaying realistic materials using Cycles
YouTube
Build a WUFI passive model in Grasshopper with Honeybee
YouTube
hyperbolic paraboloid via grasshopper
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Key Features
Key Features
- Desktop + Mobile Apps
- Voicemail Transcription
- Simultaneous Call Handling
- Custom Greetings
- Reporting
- Business Texting
- VoIP/Wifi-Calling
- Virtual Fax
- Incoming Call Control
- Business Phone Number
- Call Forwarding
- Voicemail
- Extensions
- Call Transfer
- Instant Response
Grasshopper Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Grasshopper Video
What is Grasshopper?
Grasshopper Competitors
- Phone.com
- DialPad
- PhoneSpeak
Grasshopper Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Phone.com are common alternatives for Grasshopper.
Reviewers rate Multi-level Interactive Voice Response (IVR) and User templates and Call screening highest, with a score of 10.
The most common users of Grasshopper are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(92)Attribute Ratings
Reviews
(51-56 of 56)Companies can't remove reviews or game the system. Here's why
November 28, 2018
Grasshopper: If you're looking for basic call functionality at an affordable price, this is the tool for you
- Ease of use: It's incredibly easy to add or delete a new user and set up their personal phone to be receiving calls instantly.
- Work hours customization: It's very easy to set up a custom work schedule. For example, if someone has a unique work schedule where they only want to receive calls on M,W,F, it's very easy to do so.
- Email forwarding: You can quickly setup each individual extension with a unique email address to receive voicemails forwarded.
- Missing: the ability to transfer to another extension. We often get calls that are better meant for another employee, and there's no way to forward the call to their extension. This can be incredibly frustrating, as we either have to get the person to call back or email the person directly.
- Missed call: If you miss a call to your phone, there's no way to hear the voicemail directly on your phone, though a voicemail alert will still show up. The only way we can hear voicemails is to listen to it from the forwarded email message.
November 20, 2018
Jumping to the top of our PBX hunt
- Administration and setup is very simple
- Recorded voicemails save time for staff
- Easy to assign a new employee and extension so they can receive calls
- Calls themselves are high quality and consistent/reliable
- The interface for admin can be a bit clunky (but I know a new one has come out)
- The mobile apps aren't great
- Additional charge for SMS
February 28, 2018
Grasshopper Pros & Cons
- Grasshopper sends you a transcript and audio recording of voicemails. I love this feature because I can easily see who called me while in my email, listen to the recording through my headphones, and either call them back directly or forward the recording and transcript to the individual they were actually trying to reach.
- Grasshopper does a good job at making their online platform for administrators easy to use and make changes!
- Grasshopper does a good job at keeping the cost of their service down. Sometimes I'll get frustrated over something and then remind myself that for the price we're paying, they ARE meeting my expectations...
- Making calls from your Grasshopper phone number - Sometimes (well, most of the time) I'll just make a call directly from my cell phone because the process of opening the app, typing in the number I want to call and then making the call can take more time than the call itself.
- Missed Calls - Myself and other coworkers have experienced frustration with Grasshopper and "missed" calls. Sometimes my phone won't ring, but I'll get an email with a voicemail. So it skips ringing my phone all together and goes directly to voicemail. I've had my phone in my hand before, ringer on, and never receive a call but received an email with a voicemail.
- Checking Voicemails on your phone - In order to hear a voicemail from your mobile device, you have to log into the app. But the voicemail shows up under missed calls / voicemails like normal phone calls but when you try to listen to it, it's just a recording of grasshopper telling you that you have a voicemail.
- Transferring Voicemails - You have to memorize all the extensions and the process for transferring voicemails. While it's just memorization needed to make the process work correctly, it takes a lot of time to remember how to transfer the call, the extension you want to transfer it to, and sometimes after going through all of the steps I accidentally hang up on the caller. It's user error, but I feel like if they made the process simpler, and they gave you a directory when you indicate you want to transfer the call, it'd make it a lot easier.
February 22, 2018
Easy, Affordable, Reliable Voice Solution for Small Businesses
- Ease of implementation and setup
- Reliability
- Affordability
- Allow for call screening (have the caller announce themselves)
February 01, 2018
Simple Solution for the Mobile Workforce
- Call forwarding - Grasshopper forwards calls to my cell easily
- Voicemail transcription - if a customer leaves a voicemail, the transcription is pretty accurate and it is funneled into our ticketing management system, Intercom
- Simplicity - There aren't a lot of bells and whistles on our particular Grasshopper plan, and I like it this way. It makes calling as simple as picking up the phone, instead of a heavy data entry task.
- I think the interface UI could use a facelift designwise. Some users don't like changes, but perhaps Grasshopper could create a new look for the dashboard without changing the placement of buttons. It just looks a bit dated but not terrible.
- What I like best about Grasshopper is it is very simple and there aren't a ton of UI options, but a more formal integration with Salesforce would be good. Right now I believe integration can only be made via third party apps.
- iOS and Android apps cover most mobile devices. This is something that any business could implement, especially if they are looking to replace a traditional desktop phone system or implement a BYOD policy.
- Grasshopper allows for a ton of flexibility and multiple work strategies. From having our front desk and support specialist able to answer the phone whether they're at their desk or in a meeting, our sales staff available out of the office, or remote workers all being tied to the same system regardless of where they work..
- It's pretty simple to add new users to the system when we have a new hire. All they need is a cell phone and to be assigned an extension.
- The app is pretty nice, allowing you to show the company's main phone on caller ID for outgoing calls, take calls to your cell phone when the main number is dialed with your extension, view/listen to messages, and view a full call history for the primary number.
- The Android app is still listed as a "beta" and does have some bugs. There are times when I try to dial out and it just drops when trying to do that. A simple restart of the app clears that up.
- You need to be careful in the call history section, it's relatively easy to hit the phone icon or number/name and dial the number instead of the arrow all the way at the right to see info about when the call came in/was placed/etc.
- I still find myself answering "hello" and then get the message "Incoming call from Grasshopper, select 1 to answer..." It can be kind of annoying, but all the benefits far outweigh any annoyance with that.