Overview
What is Greater Giving?
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are…
Senior Director of Distinguished Events
Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters
Greater Giving for awesome auctions
Greater Giving Helped me Actually Enjoy Events!
Great product for our event needs!
Awards
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Pricing
What is Greater Giving?
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Greater Giving?
Greater Giving Videos
Greater Giving Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Reviews and Ratings
(22)Community Insights
- Business Problems Solved
- Pros
- Cons
Greater Giving is an event management platform that has proven to be a valuable tool for various organizations and departments. Users have praised its ability to expand their bidder pool by including individuals who are unable to attend live events, resulting in increased profits for their fundraising efforts. The software simplifies the process of tracking auction donations, assigning numbers to bidders, and exporting data for reporting purposes. It has been particularly effective in running large silent auctions with 50 or more items and organizing annual fundraisers. Users appreciate the ease of tracking ticket sales, inputting silent auction items, selling items, and storing vendor/partner information.
While some users have experienced occasional glitches and found the software frustrating to use, many have found the outstanding customer support provided by Greater Giving to be a redeeming factor. The company has been responsive to user suggestions and has incorporated them into upgrades, leading to continuous improvements in the product. The mobile bidding feature has greatly enhanced events by allowing guests to browse and bid on items before the event begins. Additionally, the software's reports have been highly valuable for users, helping them identify the best-selling auction items and make informed decisions for future events.
Despite some initial learning curves, users who invest time in understanding the software have seen significant growth in fundraising at their events and have been impressed with its various features and reporting capabilities. Greater Giving is widely used for auction management, providing a user-friendly platform for running successful auctions. It has also proven useful for volunteer organizations, allowing them to manage event registrations, track historical information, and easily transfer ownership between users. With its commitment to customer feedback and continuous improvement, Greater Giving is recommended as a great event management tool for non-profit organizations looking to streamline their back-of-house operations and maximize fundraising efforts.
Ease of Use: Users have consistently praised Greater Giving for its ease of use, with many reviewers finding the software intuitive for both staff and volunteers. Several users have mentioned that they appreciate how straightforward the main page is, as well as the convenience of being able to view multiple records by clicking next. Overall, the software is considered user-friendly and requires minimal training.
All-in-One Functionality: The all-in-one functionality of Greater Giving has been highly regarded by users who appreciate that it eliminates the need for multiple programs. This feature allows users to manage both online and in-person auctions, handle ticket sales, silent auction bids, community partners, sponsorship purchases, and securely store credit card information all within one platform. Many reviewers have mentioned that this comprehensive approach saves them time and simplifies their fundraising efforts.
Responsive Customer Support: Users have consistently praised the customer support provided by Greater Giving, finding it helpful and responsive. Numerous reviewers have mentioned how satisfied they are with the level of assistance received from the support team during events. The promptness and effectiveness of customer support contribute to a positive experience for users when using Greater Giving's software.
Difficult Image Downloading Setup: Several users have expressed frustration with the complicated and inconvenient image downloading setup. They believe that configuring images to fit should not require so much effort.
Limited Item Number Entry: Some users find it frustrating that they cannot enter item numbers when adding items to packages, as the software only allows them to use words. This limitation makes it difficult for users who don't use the exact same wording as others, forcing them to navigate between different sections of the software.
High Pricing and Lack of Value: A number of users have mentioned that they switched to a different program due to the dramatic increase in pricing since they last used this software. They felt that the new program offered similar features at a much lower cost, making it a better value for their money.
Attribute Ratings
Reviews
(1-5 of 5)Senior Director of Distinguished Events
- Payment Facilitation
- Ticket Puchasing
- Auction Coordination
- [I feel the] auction system is not as sophisticated as other systems
- Staff support structure
- Doesn't come out with updates very quickly [in my experience]
- It allows all staff nationwide to have access to an event management system
- Online auction facilitation
- Ticket sales
- Increased auction revenue generation
- Decreased time tracking auction details offline
- Increased staff time on auction coordination (compared to other systems)
Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters
- Website design is really easy and looks very professional.
- Data uploads and downloads are generally pretty easy.
- Process flows are nicely organized and easy for a non-technical person to figure out
- Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
- Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
- Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
- Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
- Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.
Greater Giving for awesome auctions
- Lists of things you need to get done, and in what order you need to do them.
- Details of packages sold, with many different splits.
- Overall picture of all the auction income, again, with different splits.
- Love to see more places to log expenses, so you can run a total report of net income.
- It's often a bit wide for my screen, which I can work around.
- Helps us see where our highest profit margin is, so we work to increase that
Greater Giving Helped me Actually Enjoy Events!
- Greater Giving is very user-friendly for both staff and volunteers
- Greater Giving sales and receipt generating features are well received by the guest at our event
- Greater Giving provides excellent customer support - in particular, their "night of" event support
- Greater Giving would improve the client experience if sites were allowed to create a more fully functioning "test" models to use when training volunteers. Example, testing the online auction features in test mode
- Navigating their video/webinar catalog seemed clunkier than in previous years
We are finding the more familiar we are with the product, the better our ROI on our investment.
- The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
- We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
- The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
Great product for our event needs!
I am the primary user who manages the data input and preps our volunteers. We have volunteers who use the software to help us with on-site registration and credit card processing at events.
The software is excellent at doing the following:
1. Allowing us a user-friendly platform to manage our event day registrations
2. Giving us the option to swipe a credit card (or save a credit card) so that our attendees can both make contributions and purchases during an event using only their bid number
- Credit card swiping at registration is important to us. It allows our attendees to have the option to make a contribution during our special appeal, purchase silent auction items, etc... without having to make a payment each time.
- The day-of-event registration is so easy. As long as our host has provided us the name of the attendee registration is a breeze.
- The ability to send out post-event tax receipts
- My main issue with Greater Giving is that they do not allow us to pass on the fees to the purchasers, which is why we do not use them for pre-event admission and sponsorship sales.
- I wish that the event registration webpage could be modified more so that it can be brand compliant and look like it belongs on our website.
- It is slightly more expensive than some of the other options - but for the reasons I stated in the pros section, we find that it is worth the extra cost for our event-related needs.
For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
- We have had our attendees say that our check in/check out process is really well done, which I think leads to additional purchases not having to worry about paying each time you make a purchase/contribution. Since we don't have any pre-event Greater Giving numbers to compare it to it is hard to compare.
- I do struggle with the cost as we are a small nonprofit and the annual fee + the processing fees are higher than other event-related software companies I have spoken to, but Greater Giving is the only one that can meet our needs at this price point. The other software companies that can meet our needs are more expensive.
However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.