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Greater Giving is an event management platform that has proven to be a valuable tool for various organizations and departments. Users have …
Overview
What is Greater Giving?
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are…
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What is Greater Giving?
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Greater Giving?
Greater Giving Videos
How to Sign Up to Bid and Donate in Greater Giving
Online Bidding Getting Started
Greater Giving Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(22)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Greater Giving is an event management platform that has proven to be a valuable tool for various organizations and departments. Users have praised its ability to expand their bidder pool by including individuals who are unable to attend live events, resulting in increased profits for their fundraising efforts. The software simplifies the process of tracking auction donations, assigning numbers to bidders, and exporting data for reporting purposes. It has been particularly effective in running large silent auctions with 50 or more items and organizing annual fundraisers. Users appreciate the ease of tracking ticket sales, inputting silent auction items, selling items, and storing vendor/partner information.
While some users have experienced occasional glitches and found the software frustrating to use, many have found the outstanding customer support provided by Greater Giving to be a redeeming factor. The company has been responsive to user suggestions and has incorporated them into upgrades, leading to continuous improvements in the product. The mobile bidding feature has greatly enhanced events by allowing guests to browse and bid on items before the event begins. Additionally, the software's reports have been highly valuable for users, helping them identify the best-selling auction items and make informed decisions for future events.
Despite some initial learning curves, users who invest time in understanding the software have seen significant growth in fundraising at their events and have been impressed with its various features and reporting capabilities. Greater Giving is widely used for auction management, providing a user-friendly platform for running successful auctions. It has also proven useful for volunteer organizations, allowing them to manage event registrations, track historical information, and easily transfer ownership between users. With its commitment to customer feedback and continuous improvement, Greater Giving is recommended as a great event management tool for non-profit organizations looking to streamline their back-of-house operations and maximize fundraising efforts.
Ease of Use: Users have consistently praised Greater Giving for its ease of use, with many reviewers finding the software intuitive for both staff and volunteers. Several users have mentioned that they appreciate how straightforward the main page is, as well as the convenience of being able to view multiple records by clicking next. Overall, the software is considered user-friendly and requires minimal training.
All-in-One Functionality: The all-in-one functionality of Greater Giving has been highly regarded by users who appreciate that it eliminates the need for multiple programs. This feature allows users to manage both online and in-person auctions, handle ticket sales, silent auction bids, community partners, sponsorship purchases, and securely store credit card information all within one platform. Many reviewers have mentioned that this comprehensive approach saves them time and simplifies their fundraising efforts.
Responsive Customer Support: Users have consistently praised the customer support provided by Greater Giving, finding it helpful and responsive. Numerous reviewers have mentioned how satisfied they are with the level of assistance received from the support team during events. The promptness and effectiveness of customer support contribute to a positive experience for users when using Greater Giving's software.
Difficult Image Downloading Setup: Several users have expressed frustration with the complicated and inconvenient image downloading setup. They believe that configuring images to fit should not require so much effort.
Limited Item Number Entry: Some users find it frustrating that they cannot enter item numbers when adding items to packages, as the software only allows them to use words. This limitation makes it difficult for users who don't use the exact same wording as others, forcing them to navigate between different sections of the software.
High Pricing and Lack of Value: A number of users have mentioned that they switched to a different program due to the dramatic increase in pricing since they last used this software. They felt that the new program offered similar features at a much lower cost, making it a better value for their money.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
September 18, 2020
Zoho is easy to learn and user friendly, but system is not super robust for organizations with more than 500 active supporters
Score 6 out of 10
Vetted Review
Verified User
I began using Greater Giving (GG) as a volunteer at a gala, then became the treasurer of the gala the next year. I really liked the system, so decided to purchase it for my nonprofit. We have primarily used GG to manage our gala ticket purchases, table assignments, and our day to day donations online.
- Website design is really easy and looks very professional.
- Data uploads and downloads are generally pretty easy.
- Process flows are nicely organized and easy for a non-technical person to figure out
- Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
- Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
- Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
- Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
- Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.
Greater Giving is on-par with the look and feel of other systems. It is pretty easy to get up to speed without much technical experience. My main complaint is that the underlying system isn't as robust.