TrustRadius Insights
GreenRope is a versatile Customer Relationship Management system that offers a wide range of features to address various business needs. …
Starting at $149 Per Month [Unlimited Users]
View PricingOverview
What is GreenRope?
GreenRope is a CRM tool focused on marketing automation, sales pipelines, and customer service. It includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
Recent Reviews
Popular Features
- Customer data management / contact management (13)9.696%
- Email marketing (13)9.696%
- Task management (13)9.696%
- Custom fields (13)9.292%
Pricing
Starter
$149
Cloud
Per Month [Unlimited Users]
Prime
$199
Cloud
Per Month [Unlimited Users]
Pro
$249
Cloud
Per Month [Unlimited Users]
Entry-level set up fee?
- $399 Per AccountRequired
For the latest information on pricing, visithttp://www.greenrope.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Greeenrope SoPops Demo v1
YouTube
GreenRope - Salesforce Plugin Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is GreenRope?
GreenRope aims to be a one-stop shop for sales, marketing, and operations. GreenRope includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
GreenRope's CRM aims to help business owners, sales managers and marketers bridge the gap between departments and make data accessible throughout, so the business runs smoothly and effectively with all the information a team needs to better target and serve their leads and customers.
GreenRope Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Event Management
- Supported: Predictive Analytics
- Supported: A/B Testing
- Supported: Website Builder
- Supported: Calendar Booking
- Supported: Website & Analytics
- Supported: Social Network Marketing
- Supported: Project Managment
- Supported: SMS Marketing
- Supported: Surveys
- Supported: Lead Capture Forms
- Supported: Wiki
- Supported: Learning Management System
- Supported: eCommerce
- Supported: Tracking & Statistics
GreenRope Screenshots
GreenRope Integrations
- WordPress
- GoTo Meeting
- Olark
- QuickBooks Online
- Zapier
- Magento Commerce Cloud (formerly Magento)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Salesforce
- Outlook
- Gmail
GreenRope Competitors
GreenRope Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | Internationally Supported |
| Supported Languages | English, British English, Spanish, French, German, Norwegian, Swedish, Danish, Finnish, Icelandic, Portuguese, Italian, Dutch, Slovenian, Polish, Czech, Russian, Ukrainian, Hebrew, Farsi, Arabic, Chinese, Japanese, Korean, Thai, Vietnamese, Hindi, Turkish, Hungarian |
Frequently Asked Questions
GreenRope is a CRM tool focused on marketing automation, sales pipelines, and customer service. It includes advanced marketing automation capabilities, sales force automation, and a tool box of features to help manage and operate the business.
Reviewers rate Opportunity management and Interaction tracking and Case management highest, with a score of 9.8.
The most common users of GreenRope are from Small Businesses (1-50 employees).
GreenRope Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 65% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
GreenRope is a versatile Customer Relationship Management system that offers a wide range of features to address various business needs. Users rely on GreenRope to effectively manage their marketing and sales activities, coordinate business communications, and improve internal operations. The software is utilized by a distributed workforce, making collaborative hosted tools essential. The platform serves as a CRM for everyone in the organization, allowing users to capture leads, follow up with clients, and manage contacts. Additionally, GreenRope's project management tools are employed by each division to streamline workflow and enhance productivity. The software is particularly valued for its ability to track all client online activity, including email, social media, and website visits. With its email marketing features, GreenRope enables users to track emails, identify hot prospects, and make data-driven decisions. It also functions as an all-in-one platform for managing drip campaigns, customer lists, sales calls, sign-up widgets, and creating small information websites. GreenRope proves to be a time saver by keeping all contact data current, managing marketing efforts, and facilitating project collaboration for small teams. Small businesses benefit from the software's capability to keep track of customer inquiries, sales calls, and orders in an easy and reliable manner. Moreover, GreenRope caters to the needs of different industries such as social media management agencies or consultants and coaches who utilize it for CRM purposes or managing email campaigns and client relationships. With its comprehensive CRM capabilities, marketing automation tools, and project management functionality, GreenRope provides the necessary resources for businesses' growth and success.
Affordable and Full-Featured Application: Many users have praised GreenRope for providing a full-featured application at all pricing levels, making it an affordable alternative to other CRM software. Some users found that this allowed them to replace several pieces of software, saving costs and improving efficiency.
Responsive Customer Service: Several reviewers have highlighted the excellent customer service provided by GreenRope. They mentioned that the customer support team is responsive and genuinely helpful. Additionally, users appreciated the fantastic training and setup calls offered by the customer service team.
Customization Options: The ability to customize data sets and personalize the dashboard has been highly valued by users. This feature allows for better management and segmentation of contacts tailored to specific industry and business needs. Moreover, users found that customizing colors, icons, and sizes enhanced their creativity and productivity.
Confusing User Interface: Users have found the user interface of GreenRope to be confusing and have faced a steep learning curve in understanding how to input and work with data. Some users felt overwhelmed by the heavy focus on marketing features, when they simply wanted to start with basic email campaigns.
Integration Challenges: Several users experienced difficulties integrating GreenRope with other software platforms such as WordPress and ClickFunnels. They also expressed frustration with the forms code not aligning well with their websites and requiring manual coding adjustments.
Limited Customization Options: Users mentioned that GreenRope's email templates were inflexible and lacked the features of other similar tools like Constant Contact, making efficient messaging difficult. Additionally, users desired more customization options for the dashboard, drip-file campaign date scheduling, website templates, and email templates.
Users of GreenRope commonly recommend the following:
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Take advantage of the free training hours and thoroughly learn the system. Users suggest being patient and dedicating time to understand and learn the powerful capabilities of GreenRope. They recommend utilizing the free training offered at setup and making a list of processes to automate. They also suggest thoroughly testing GreenRope before implementing it to ensure it meets your company's needs.
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Utilize the reporting tools and support provided by GreenRope. Users highly recommend using GreenRope's reporting tools to identify the effectiveness of emails and other marketing efforts. They find GreenRope organized and easy to work with, and they suggest getting support from the GreenRope team, as they are known for their great service. Users also recommend making friends with the GreenRope team for additional assistance.
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Consider GreenRope as a complete CRM and marketing automation solution. Users think that GreenRope is one of the best CRM systems available, offering email marketing capabilities and integrating multiple needs into one platform. They suggest knowing all the features that GreenRope offers before looking elsewhere for other software solutions. Some users compare GreenRope favorably to other platforms like InfusionSoft and Hatchbuck, mentioning that it is less confusing than InfusionSoft and more full-featured than Hatchbuck. Users highly recommend GreenRope for companies looking for marketing automation, but emphasize the importance of having a good systems admin or developer on staff to fully leverage its power.
Overall, users recommend being patient, taking advantage of training, utilizing reporting tools, relying on support, fully exploring all features, carefully planning implementation, and considering GreenRope as a comprehensive CRM and marketing automation solution.
Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
February 01, 2019
Great functionality at a great price
- Great price for the services you get.
- The functionality of a top-level CRM.
- Fast response time for the support team if we run into issues.
- The system isn't very intuitive to use.
- It is highly customization, as a result, has a steep learning curve. It is more than just a casual CRM system.
- I've also had some challenges exporting data.
December 28, 2018
Comprehensive CRM Software at a Great Price
- Great customer support.
- Easy to use interface.
- Great price
- The only thing I can say is that it has so many features that I do not think I have had the time to use and evaluate. I think I am probably missing out of a lot of great features.
- GreenRope has many email templates but seem to be directed to specific industries like retail, restaurants, etc. Would like to see more email templates.
November 27, 2018
GreenRope
- The metrics/data is very helpful in helping us understand what subject lines/content engages our readers.
- Easy to use, seamlessly send out coordinated emails.
- If we could send out immediate large email blasts instead of having to schedule them in advance that would be a nice improvement.
November 06, 2017
GreenRope Best CRM Software
- I love the email tracking reports.
- The support is amazing and well worth it.
- Hot prospects tab allows me to sort warm leads easily.
- Greenrope can continue to improve its UI; however, I've been super happy with the changes they've made this past year.
April 27, 2016
Great bang for the buck that will take you all the way.
Score 9 out of 10
Vetted Review
Verified User
- Easy to get going with. They were great help in importing data from infusion soft. Great people to work with in training.
- Low cost. This program is affordable for us little guys. Does what you need. Cost less than half of infusion soft for more.
- Powerful. It lets me do all the things that I want. They are responsive to new feature requests too. When you make a suggestion you feel like it is heard and appreciated.
- I would like to see deeper email integration. I believe it is soon on the way.
March 29, 2016
GreenRope Customer Management
- The simple User Interface.
- The focus on marketing.
- The ability to communicate with so many people at once.
- Recommendations for marketing etiquette.
November 11, 2015
Makes my small business feel BIG, for the right price!
Score 9 out of 10
Vetted Review
Verified User
- GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
- GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
- Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
- There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
- Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
- As we've never used a full-featured CRM before, there was a pretty steep learning curve on how to get our data in and working for us. The training GreenRope provides is helpful, but the user interface still took me a while to wrap my head around.
- One assumption made during GreenRope setup was that we'd be relying heavily on a custom GreenRope website. We primarily want to keep all of our traffic on our current site, so there was a bit of confusion to begin with.
- GreenRope is heavy on the marketing side of things (sales leads, conversions, etc...) which is excellent, but a bit overwhelming when we just wanted to get in and get started with a simple email drip campaign with some email tracking. We're leaning, though, and appreciate GreenRope's continued efforts to bring us up to speed on the marketing stuff.
July 25, 2015
My CRM Solution is BETTER Than Yours!
Score 7 out of 10
Vetted Review
Verified User
- Automation for e-mail marketing
- Centralizing Client Data
- Managing Projects Across Multiple Users
- In my opinion, these are strengths because GreenRope has found a way to take all the business tools a small company and/or entrepreneur needs and built them all into one system. No more multiple logins and passwords and bookmarks to keep up with.
- Things I'd like to see coming down the pipeline (and I've shared this with GreenRope) is more customizing of the dashboard, more upfront conversation that GreenRope is group driven when organizing your contacts, and more customization for drip-file campaign date scheduling.
- GreenRope doesn't allow for electronic contract delivery and signing.
- GreenRope's customer support is not always available, many times you have to leave a message and wait for someone to reach you back.
- GreenRope's store management doesn't allow for recurring payments if you don't have an Authorize.net account
June 04, 2015
Great system but remember it's an investment
Score 7 out of 10
Vetted Review
Verified User
- Tracking and Managing new leads.
- Easy to generate Newsletters.
- Intergration with LinkedIn, Facebook and Twitter.
- Load times such as switching from one tab to another takes much more time then it should, it causes some frustration when trying to quickly tackle mulitple tasks.
- Overly complicated in some areas, we generally only use the basic functions of Greenrope as some of its features such as automation take time to become familiar with and we frankly don't have the time to spend on figuring it out.
June 03, 2015
GreenRope CRM is the Little Engine that Could
Score 10 out of 10
Vetted Review
Verified User
- GreenRope is an affordable alternative to Infusionsoft, which I used to use, with more functionality.
- GreenRope is feature rich. I was able to completely replace several pieces of software. Not only is that more cost-effective, it is hugely efficient. I'm in GreenRope all day long and have built many of my sales systems around it.
- GreenRope is easier to use than other CRM software so I have had less fights with my staff to get them to adopt it than with past software.
- GreenRope's customer support is absolutely top-notch. They are responsive and genuinely helpful.
- GreenRope is constantly coming up with improvements. I love that they are innovating, improving and integrating with partners on a regular basis, as it solves my problems.
- I have only one real area of frustration with GreenRope: their forms code. I use WordPress for my website and do not want to use GreenRope's hosted website templates because my site is big. But when I drop their forms HTML into my website, they don't tend to look very good and they require a skilled coder to fix by hand as they don't play nicely with my CSS. So I use a plugin to skin the forms, which took some finagling before I got it to stop throwing errors. Similarly, I have trouble trying to integrate it with my lead pages software (ClickFunnels) -- and the comment from ClickFunnels' engineer was, "that's not a form, it's more like an entire website!" That's a bit of an exaggeration, but I wish they would give you HTML that doesn't include styling.
- I don't like GreenRope's scheduler and events app. I wish they would integrate with a scheduler software (I use Acuity) and an events software (like Event Brite) instead. It's not a big deal however.
- GreenRope has made the decision to not allow you to send attachments through their email service for security reasons. I understand, but I wish I had that option.
Score 10 out of 10
Vetted Review
Verified User
- CRM
- Lead Scoring
- Marketing Automation
- Social Media Integration - Could include more social networks.
- Integration with third-party apps. It has everything I need currently, but there are some other integrations that would be nice, such as with Google Analytics.
Score 9 out of 10
Vetted Review
Verified User
- I love the drip campaigns - now that I have the hang of how to set them up
- Lead management is another song suit of GreenRope
- Keeping my team on the same page with workflows and wikis is also another strong advantage of GreenRope
- There is nothing I would change about GreenRope so far, it's a steep learning curve.
- Groups - allows us to easily navigate and separate our multiple client groups, as well as our clients
- Tracking - it is important for us to track activity
- Lead Scoring - we use this feature to gauge client interest and effectively/appropriately follow up on sales leads
- Video tracking
- User access - allowing for master user access (you need to manually tag people to groups)
- Workflows - make these less awkward
April 08, 2015
Greenrope gives you ROI
Score 8 out of 10
Vetted Review
Verified User
- Easy to navigate
- Friendly customer service
- Robust how to videos
- Better forms to have users input data
- A better campaign setup menu
April 08, 2015
Awesome opportunity for your business
Score 10 out of 10
Vetted Review
Verified User
- Marketing
- Drip Campaigns
- CRM
- The social media management could use some automation for sure. It would be helpful to have a partnership with someone who provides content like sendible or Sprout Social.
- More website templates and email templates. Only because you can never have enough.
- It would be great to also have stock photo library, you know if we are really dreaming.
March 18, 2015
Greenrope is a Serious Tool for Business Development
Score 10 out of 10
Vetted Review
Verified User
- Email management: The tools in Greenrope provide a very broad range of both private email and mass/marketing email tools - broader than the standalone email marketing tools like Constant Contact and Mailchimp. I like how it integrates to our Gmail for corporate visibility to all customer communications. The ability to schedule drip campaigns, RSS feeds, and very targeted email strategies is also a huge plus.
- CRM: The customer management tools give tremendous visibility to all our customer activities, facilitate assigning specific employees to specific tasks and activities, and allow us to see the number and value of the activities each customer is engaged in through lead scoring. Greenrope keeps us on top of customer needs and wants.
- Social integration. I love that our customers' social activity with us across all our social channels is included in lead scoring and visible in the customer panel. Quantifying social media activity is critical, and the social integration in Greenrope helps us do a better job of that.
- The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
- This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
- I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
March 18, 2015
Better Customer Service, More Features
Score 10 out of 10
Vetted Review
Verified User
- The starting price is good for what you get.
- Ease of use is good.
- Support is excellent.
- Must save contact then close content. Should be one click but it's two.
- Took a very long time to transfer my data from SalesForce.
Score 7 out of 10
Vetted Review
Verified User
- Automated lead-scoring
- Cross-functional support e.g., supports email marketing as well as social media marketing, etc.
- Effectively tracks prospects activity and provides individual email marketing performance.
- Email marketing - email templates are inflexible and don't come close to Constant Contact email features - very difficult to message efficiently. This is probably the platform's greatest drawback.
- Documents as attachments for email marketing can not be loaded as a simple, universal PDF. They must be converted to a file format for GreenRope.
- CRM record templates need to add other information about a prospect and provide automated follow-up reminders.
- Communication Track Management - GR uses the lead scoring to trigger an alternate content path. There appears to be no way to use a single content action to trigger an alternate content path.
January 28, 2015
Early user, in for the long run - great partner
Score 9 out of 10
Vetted Review
Verified User
- Integrating contacts with other functions
- Tracking emails especially with contacts and the effectiveness of our email marketing and communications.
- Web site integration is good but could be easier.
January 22, 2015
GreenRope Works
Score 10 out of 10
Vetted Review
Verified User
- Email Marketing. Easy to use, easy to send, easy to track all help in our forecasting for future implementations. Place clients on drip email campaigns that are automatic and give the client more information that they are seeking. Email broadcasts such as newsletters or weekly updates, success stories etc are shared to our 20,000 contacts at the click of a button. All are trackable too. We can see who is reading, clicking or unsubscribing right from within GR's email tracking features.
- Web tracking. Our website is integrated with GR, so we can see all data pertaining to visitors, the pages visited, time spent at our site/pages and much more without going through our host. If a visitor is a contact/client within our system the web activity is listed in their files within their CRM of GR, If they are not a known contact than we know how many random people are visiting our website too.
- Sales Team work flow. All of our sales reps have a work flow to follow within GR. As an Executive I can see which phase all clients are in at any time. I can go into a particular contact and read the history of any client I wish. This feature also helps us when a sales rep is on vacation, sick or leaves the company. That gives us the ability to pick up right where they left off with accurate records of communication right within GR. We effectively work with the client going forward. Also, sales reps can set reminders and log client activity. We have been able to realize when a sales rep is not working (our sales team works from their homes) or working on their reminders, going MIA for days at a time, you know what I;m saying. With that information we can address the situation in a timely way, conversing with the sales rep and decide how to proceed with any reprimands or the overall business relationship.
- Sign Up forms and Website integration. With GR we have implemented several trackable sign up forms that are functional through our website or email. For instance on our website, visitors can sign up for our newsletter or an online tour of our services by filling out the form. From their we receive the form and begin the work flow. We can set automatic responders to any email or call to action that a visitor makes. If one fills out a form, we can place those visitors, clients, users on applicable drip email campaign/s pertaining to their interest/activity on our website or email call to actions. Those potential clients are now getting automatic emails/further attention that they desire. They often end up being sold clients. Emailed forms such as our Team Up forms get our clients to sign up for our services online. They can pay their start up fees online through our payment system or by sending us a check as that form has a sequence of followed events once it is filled out by the new client.
- Email templates are sometimes tricky to use or customize. We have made several requests for changes and enhancements that have often been implemented by the GR development team.
- Often times we want to send a specific email to our clients in the awaiting decision phase. We don't have to ability to select them all and send them 1 broadcast email. Instead we have to go into each clients within that phase and send them the email individually. That becomes cumbersome and time consuming on our sales team.
January 14, 2015
A system that lets us show our clients we care
Score 10 out of 10
Vetted Review
Verified User
- Greenrope's dashboard is great because it gives me a snapshot on what is happening right now and notifies me on what needs to get taken care of right now. For instance, what phone calls do I need to make this morning or what events I need to prepare for in the afternoon. It also keeps track of what other employees are doing and how close they are to finishing current projects.
- Gives me an up to the second picture of who is interacting with me from email reads or website clicks. From this we can find out which webpages and content is most important for our clients. We can also look at what webpages work for a client and what drives them to make an appointment.
- Greenrope is robust and able to automate tasks eliminating errors made by our employees.
- I love Greenropes interface on the computer and would like to see their iphone app look and behave similarly.
- I would like to see Greenrope have the ability to print greeting cards from my contact list and mail them.
January 14, 2015
Greenrope Business Automation Review
Score 9 out of 10
Vetted Review
Verified User
- Good for tracking activities
- Good for building and tracking a Sales Pipeline (opportunities) across different phases or stages
- Good for creating and tracking status on projects.
- Easy to customize
- Would like to have more than one Admin
January 13, 2015
GreenRope CRM review
Score 9 out of 10
Vetted Review
Verified User
- Contact management and grouping
- Event management and attendance
- Opportunity tracking and followups
- UI Design
- Customized interfaces