Groove, a Clari company

Well Suited: Reaching out to prospects and maintaining relationships with clients

Groove is great at creating personalised emails in bulk. That is one of the key aspects we use it for. Another important aspect is tracking emails, opens, and then engaging with our key stakeholders. It also helps us understand who is not opening emails so we can find another way of communicating with key customers. I think the user interface could be improved as well as the ease of creating the flows and automation

Groove is a great help with sending email through customers since the email thread can be easily accessed not just by the current employee who handles the salesforce account but also the next user who will access it. Sometimes, it is less appropriate because there's too much of everything where you are about to do a simple task. For example, you will need to press multiple keys just to get through the send email interface

I often found out that the Salesforce.com integration was broken for a user after the fact.

I have to say my customer support experience has made me enjoy Groove even more. The self help articles that have videos and less words are super helpful and every support person I've interacted with has gone way over what I expected. I did stumble upon an a problem where I didn't realize follow up flows for a problem were sent out to customers. I'm sure this was an error on my part and I will need to look into it.

I would give Groove a 10. I haven't had any major issues with it and it is a really great tool to have in our organization. I am definitely more organized than before when we didn't have software.

It can provide granular data insights about the performance of our sales outreach campaigns. It allows us to track, edit and adapt as we go and we are also able to tell exactly if all the hard work we put into these campaigns is paying off or not. I would definitely recommend Groove to anyone I know.

Groove is well suited for organizations and/or occupations that require a lot of outreach. I have used other platforms that hold email templates, but Groove is amazing because the integration across different platforms is extremely efficient — saving me time everyday! Another scenario where Groove would be well suited is for tracking the outreach you are doing. I love seeing how much activity Groove is helping me achieve regarding outreach (emails, calls, and texts).

Businesses can send email campaigns to their customers and subscribers using this software. You can use user behavior to create opt-in forms, email broadcasts, newsletters, and automation. One thing I like is this is free. I believe for those users who want to try first and see how reliable this software is.

Groove has done everything promised and helped our sales teams continually reach out to their customers. It is easy to use, and setup.

Groove is amazing if you are looking to log emails, make it easy for clients to schedule, set up tasks/reminders and action leads and opportunities without ever having to leave Gmail. I used Cirrus Insight for years and love it. But, Groove started as a "required app" I had to use with a new employer and has switched to a "never want to leave it" app.

Groove is easy to install and implement. User adoption is quick and does not require in-depth knowledge of marketing or sales messaging. It carries data between SFDC and itself. It allows for quick scheduling of meetings and reduces individual messaging between prospects and Sales.

I find that you do need to make sure you have a good process in place for what you want to automate and the various messaging/timing for each flow. However, this is true for any system such as this.

After extensive research and use of the major systems in the market area, it was an easy choice to use Groove.

Groove does an excellent job as a sales engagement platform. From tracking email activities and scheduling meetings to provide analytics features. The only thing it lacks is PDF tracking which sometimes is really required in a sales or marketing job.

Well suited - consistent outreach over a specified time Less appropriate - customized emails that vary by each prospect

Groove always helps me to reach out steadily to a big group of contacts when I have to share something important and mainly to keep a track of what happens with the email like, who is reading it, opening, using, replying, and sharing the content within.

I love how I can set rules to automate email progress.

This product is an easy plugin to use if you need to integrate or automate processes with Salesforce or other CRM platforms. It also makes it simple to input contact and lead data directly from email platforms instead of having to open Salesforce separately, which can be a major time saver if there is are many contacts being entered at once.

I recommend Groove for all customer facing roles where the job consists of emails and calls. This tool allows you to keep track of your communication flows, reminds you about the tasks that were not complete and makes your life easier in so many ways. Everything is synced with Salesforce, so you're covered 360 here.

I love getting access to hard data on how my communication is working with clients, and Groove allows me to do that better than any tool I've used before. Review collected by and hosted on G2.com.

Groove is great for sales and marketing roles, probably not very effective for accounting or support.

Groove is great if you work with customers and use salesforce. Being able to reach out to leads without having to worry to enter the information in the CRM is great. This works not only if you are a salesperson but if you are a consultant or provide support.

I am not an expert. I rely on my team. But, I think it has more uses that I am utilizing.

Groove is well suited for anyone trying to do large amounts of outreach and get a lot of activity out in a short period of time. If you want to understand better what messaging is working best, it can help you identify when/where engagement is the highest.

Groove allows you to log and track emails coming in and out. Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality and simple user management. The user experience in the flows is sometimes a challenge. It is not as clean as I'd like it to be.

If your sales team is manually entering all activities with clients Groove is something that you need. I've personally only ever used Groove with Gmail and Salesforce but I can only assume that it's just as good if you're an Office 365/Dynamics 365 shop. Help your sellers and your organization by enabling them to spend more time on money-generating activities rather than data entry.