Name: GuestFirst
Author: Sports Systems

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Board Management

Business Intelligence (BI)

Collaboration

Facility Management

Operational Analytics

Privacy Policy Generators

Enterprise

Accounting

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Workload Automation

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Local Marketing

Marketing Automation

Mobile Analytics

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales Engagement

Social Commerce

Sales

File Integrity Monitoring

Security

Camp Management

Chargeback Management

Dental

ID Card

Laboratory Information Management

Nonprofit CRM

Vertical-Specific

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GuestFirst by Sports Systems is an online solution designed to streamline event information gathering and data management for large to enterprise-sized sports and sponsorship organizations. According to the vendor, this software caters to the needs of sports organizations, sponsorship organizations, event management professionals, marketing professionals in the sports and entertainment industry, as well as hospitality professionals in the sports and entertainment industry.

## Key Features

**Mobile Apps**: According to the vendor, the software enhances and extends the on-site event experience by providing personalized content on attendees' mobile devices. It maintains continuity with existing site branding for a seamless user experience and offers timely event details and updates to keep attendees informed. The personalized, variable schedules cater to individual attendee needs, reflecting real-time data to ensure up-to-date information.

**COVID-19 Solutions**: The vendor claims that the software simplifies the complexity of following COVID-19 protocols and best practices for sporting, entertainment, and corporate events. It includes off-site daily health screenings to ensure attendee safety, enables event site access control to manage the number of people in the event "bubble," and facilitates building access control to ensure safe entry into workplaces. The software also provides data collection and management for accurate tracking and reporting, offers COVID-19 test kits for testing and identification of virus carriers, and includes a "Back to events/Back to office" app to facilitate the reactivation of events and the return to workplaces.

**Accreditation / Credentialing**: The vendor states that the software simplifies the process of accrediting and credentialing media, internal staff, operational staff, and volunteers. It provides a fully brand-compliant application website for a seamless user experience, with a simple and user-friendly application process for easy submission of requests. This feature improves data accuracy and ensures compliance with automated, personalized email communications. It also integrates COVID-19 access protocols to ensure the safety of all attendees, facilitates badge production and in-venue zone scanning for efficient management, and generates intuitive reports for each event constituent for better oversight and decision-making.

**Guest Invitation & Registration**: According to the vendor, the software empowers event teams to create personalized guest experiences through content and communication. It promotes events with a fully brand-compliant, mobile-responsive website and enables precise management of guests' individual needs and preferences for a personalized experience. The software delivers streamlined guest invitation and registration processes, providing a custom-built solution that fits the unique needs of each event. It also supports integration with ticket and asset management systems for seamless coordination.

**Ticket Management**: The software simplifies the management of ticket and asset allocation for events, according to the vendor. It communicates ticket and asset availability to relevant stakeholders and facilitates the review and comparison of competing requests for the same assets. The software aims to improve usage by ensuring the right customers and end users attend events, reducing the number of unused tickets for better ticket ROI. It also generates compliance-auditable reporting for accurate tracking and analysis.

**Sponsorship Asset Management**: The vendor claims that the software enables effective communication and improved usage of valuable sponsorship rights and assets. It provides a single, customized private portal for streamlined asset management, offering an intuitive administrative backend for easy oversight and control. The software allows access to up-to-date details including availability, costs, marketing rights, and terms. It can manage multiple sponsorships and events for efficient coordination, and generates compliance-auditable reports for better tracking and evaluation.

Be Certain Enterprise

Be Certain Pro

Be Certain Essential

Certain Event Automation Software

Simple

Professional

Arlo

GuestFirst

Event Management platforms is used to manage events, from planning to registration and ticketing, to apps for attendees.

Event Management

Sports Systems

Virtual Event

These are features for Virtual Event software.

Registration, RSVP, and ticketing

Attendees can register, RSVP, and/or purchase tickets for the event in advance

Email marketing

Personalized email marketing to registered attendees, either within the software or through integrations

Livestreaming

Events can be broadcast live to hundreds or thousands of attendees

Audience engagement

Interactive features like live chat, polls, Q&A, and gamification

Event recording

Events can be recorded so that attendees can rewatch presentations at a later time

Virtual booths

Sponsors can set up customizable virtual booths that attendees can visit

Networking

Video and text chats specifically for attendee networking are available

Event analytics

Analytics and reporting (e.g., total attendee counts at individual presentations and booths, satisfaction with presentations) are available to help determine the success of events

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Audience polling

Attendees can ask questions during the presentation.

Meeting space storage

Includes cloud storage space for files related to the meeting, which is accessible to presenters, attendees, and/or participants.

Annotation

Presenters and/or participants can make real-time annotations to presentation content, such as slides.

Remote support features

Includes features for remote support, such as remote control of mobile devices.

Handouts

Administrators of online events can distribute handouts or other supplemental, digital materials to event attendees.

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

Branding options

Users can customize the look and feel of the application so that online events are branded (colors, company logo, etc.)

Integration to Marketing Automation

Webinar software integrates with users' MA systems to send out registration confirmations, email reminders about upcoming events, follow-up emails with webinar recordings, etc.

Attendee list export

The ability to export lists of event participants.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Participant list

Participants can see a list of other participants.

Confidential attendee list

Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

Secure file sharing

File sharing capabilities are secure for sensitive data.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

End meetings

Integrates with social media

Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

Record meetings / events

Meetings and webinars can be recorded for playback.

Dial-in attendance

Invitations include a phone number that attendees can to dial into meetings (audio-only).

Online attendance

Invitations include a link for attendees to listen/view/participate in meetings from their internet browsers.

Mute

Attendees have the option to mute themselves during meetings.

Slideshows

Presenters can present slideshows during the meeting within the web conferencing platform.

Media

Presenters can display images and videos during a meeting within the web conferencing platform.

International calling

Supports audio and video for international calls.

Multiple webcam streams

Supports multiple webcam streams for group face-to-face meetings.

Event registration

Attendees can register in advance for upcoming online events (such as webinars).

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

Responsive Design for Web Access

Web design aimed at producing easy-to-read sites across a range of different devices.

Mobile Application

Dashboard / Report / Visualization Interactivity on Mobile

In-app dashboard reports and data visualization.

GuestFirst

Overview

What is GuestFirst?