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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews

Why Guru

10 out of 10
March 15, 2024
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made …
Continue reading

Guru Is Awesome

9 out of 10
March 06, 2024
Incentivized
Guru is used as an internal knowledge-base. It ensures that everyone has access to relevant information and we don't have to spend …
Continue reading

Resource Hub

10 out of 10
February 23, 2024
Incentivized
I used Guru Cards on a daily basis for the concerns that are new to us. We need to check the respective Guru Cards with the right keywords …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(336)

Attribute Ratings

Reviews

(1-25 of 183)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Guru to host and maintain our knowledge base, containing all sorts of policy documentation, "how-to" guides, approval matrices, and lots more. As an end-user, I consume information in our knowledge base via Guru, where knowledge is organised into "cards" based on various topics. I most frequently access the knowledge base through the Chrome extension, which allows me to access recent cards or search without having to open a new tab, navigate to the dashboard, etc. It makes fingertip access to the knowledge base fast and very efficient.
  • Fingertip access to the knowledge base via the chrome extension
  • Good search functionality to find relevant topics and knowledge
  • Organised knowledge base with collections further organised by category or topic
  • I wish I could hide and unhide the chrome extension content as I'm copying/pasting things into the tab I opened the extension
It's particularly well-suited to Support and Sales folks who may need quick access to the knowledge base to search for information. It makes finding information, policies, and internal knowledge easy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru is an excellent platform for information creation and exchange. Anything you register with Guru can be recorded and accessed at any time, even if you are the only user on your team. I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. For example, configuring an FTP program is a method that is consistent with just minimal modifications each time. Sharing those screenshots together with the technique through an email attachment or a link in Teams saves a ton of time. The ability to forward verification to additional team members and even have Guru mark items for further verification on a schedule is amazing! Fantastic product.
  • I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
  • Configuring an FTP program is a method that is consistent with just minimal modifications each time.
  • the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
  • The lack of Firefox and Outlook compatible plugins is one of my main concern.
  • I would like to see compatibility across various systems. Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years ago, it was a different story.
  • Lack of organization Very opinionated (you have to think like Guru's team to really utilize their product) Difficult to maintain as the amount of content in your Guru expands Awful searching
The best part about Guru, in my opinion, is how easily accessible and user-friendly everything is. You can make cards and impart your wisdom and ideas to the people in your neighborhood. For further confidence, I can see which have already been validated. It was also helpful to know who generated each card and when. The "my library" feature is great since it allows me to "favorite" cards that I frequently use. In the event that I forget which card I opened, I can also check the "recently viewed" section. Overall, this was a useful tool that served as an encyclopedia for each community.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My team uses Guru as a knowledge base for training assets, onboarding documents, product knowledge, and other process documentation. <br><br>Guru makes it easy for our team to find what they need to do their jobs, and it reduces friction for newer employees or cross-training team members on new projects.
  • The chrome extension is the best. You can easily find what you're looking for when you need it without having to open another tool.
  • Great organization - it's easy to find guru cards based on specific needs/uses.
  • It's a small thing, but I would be great to be able to easily access my favorite cards on the sidebar nav for easier use/access. I have to click into LIbrary and then click into Favorites to find them.
  • I would also like a "Favorites" tab in the chrome extension.
Guru is great for sharing knowledge across teams. It's easy to maintain, add new team members, and find resources when/where you need them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru helped us streamline our knowledge management processes, fostering collaboration, and ensuring that our team has access to the information they need to do their respective tasks. Being in the Support team, this tool helped us create internal FAQs, and record SOPs that both new and existing members use when assisting customers.
  • Guru allows us to record and document our SOPs in a standardized format ensuring consistency and adherence to best practices across different teams.
  • Guru enables us to disseminate information quickly and efficiently across teams, especially for those working remotely and on different shifts.
  • It's easier to track changes in each document as Guru records all updates made, when it was revised, and who made the changes.
  • Add more advanced text formatting features on fonts, colors, highlights, etc.
  • Improving the search functionality to include advanced search filters,
As a Customer Support Representative, I must have access to different FAQs to ensure that the information I'm sharing with my customers is up-to-date and accurate. With Guru, I can find our course documents easily. It helps me respond to my customers faster and this contributes to a positive customer service experience.
March 15, 2024

Why Guru

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made it easier for us to check and validate if the processess and any actions we will be making are in line and up to date with our company policies and processess.
  • Separates personal and workspace dashboard
  • Organised
  • Effortlessly access knowledge
  • Easy to navigate
  • Sometime, the site is slow, but overall manageable
  • Poor intergrade with Slack
  • Repetitive tabs to open
Guru is best integraded with Gladly as it helps users to easily manage the tool and to finds answers from stocked knowlegde based information. I like that Guru has a way to show the history of the cards as to when it was updated, and show a window of how it was and before and after the upgrade.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Guru for everything, including gathering spiels and keeping up with the latest improvements. Guru is really useful in our daily work routine because our account gets a lot of updates every now and then. The "cards" are simple to put up, time stamped so you know they're up to date, and you can provide admin access to a group of people to make updates. Everyone else can post comments and make ideas, ensuring that your data is up to date and accessible. Personally, I enjoy the Chrome plug-in; Guru's search is excellent, and I rarely have trouble finding a card for whatever I'm looking for.
  • The "cards" are simple to put up, time stamped so you know they're up to date
  • Can provide admin access to a group of people to make updates
  • You can sync Guru in Google chrome and works well
  • I rarely have trouble finding a card for whatever I'm looking for.
  • It can be difficult to locate specific cards at times. I'm not sure if it's because of the tags used for search.
  • Guru appeared to be a good fit for our primary purpose of keeping procedures up to date. However, expanding that to organization users ended up being more difficult.
  • Text editing is somewhat limited and subtle. You'll have to experiment with formatting, to see if you can make your card seem the way you want it to.
Guru is great for producing and disseminating knowledge. You can record and refer back to anything you register with Guru, even if no one else on your team uses it. I use it to keep track of what I accomplished and to provide instructions that frequently need to be repeated in order to assist other employees at the organization, such as gathering spiels that help them respond to the customer's inquiry in a timely basis, as this process is the same every time with only slight modifications. Sharing that process with screenshots via a link in Teams or a quick PDF export that can be attached to an email saves a ton of time. Secondly, the capability to mark items for re-verification on a timetable and even to pass verification to other team members is fantastic!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru has changed the way we work as a team. As listed below, we had many issues trying to find a home for all of our event details, and now Guru is that space for us. I was receiving so many questions about events because no one knew the details before attending, and now, everyone can see them and know what to expect. My attendees are going into events feeling much more confident and secure in our commitment and attendance. I was expecting my team to adopt 25% of its features, but we have surpassed 90%! This has been wonderful for our workflow and how we interact with each other as well. Below, you can see the issues we used to have and how Guru has helped solve them. I would recommend this product to anyone who has the same problems as I once did. We used to have these issues: -Nowhere to house all of our event details -No updates on new information -No ease of finding details -Tons of questions from event attendees because they were not set up for success. How is Guru solving these issues? -All details are on one platform. -It is straightforward to navigate. -New information notifications are available to card subscribers. -Event attendees feel well-supported and know what to expect.
  • Information organization.
  • Able to send push notifications to team members.
  • Custom card templates.
  • User controls/access permissions.
  • Tech glitches.
  • Formatting options.
  • Company customization.
Guru has been amazing in making sure my team is well-prepared by giving them information that they have been lacking. Keeping things all in one spot has been a game-changer for my team, and there are no questions about where something is located. "It's in Guru!" has been my tagline for the last eight months (since implementation)! Guru has not been great as a content keeper of PowerPoint presentations. I am looking for a solution for this, but in the meantime, we are still using a computer file folder to store all of our presentation materials.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. Guru is friendly and easy to use and it is an awesome helper. I really recommend it to use it on internal information and data.
  • Give our agents updates regarding the new policy in the company
  • Guru is a really fast platform
  • Help us drive the company better
  • You can have your own library
  • You can add your favorite articles to a different folder
  • To me Guru has been perfect. In my experience with Guru I would not change anything.
Every day at work I use Guru because we have many procedures and steps to follow. Guru is always here to help us with the articles and procedures that we need to follow to work properly. Also, Guru is awesome for internal articles that just selected teams or managers can have access and that is a plus.
March 06, 2024

Guru Is Awesome

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Guru is used as an internal knowledge-base. It ensures that everyone has access to relevant information and we don't have to spend time tracking down long forgotten slack threads. It also helps us create standardized processes and procedures. To sum up Guru is invaluable for increasing our efficiency and we use it across all departments and all levels. <br><br>
  • Great UI
  • Search works well
  • Lots of features
  • onboarding could be improved
  • Analytics needs work
I think Guru is well suited once you reach a point where you find yourself constantly context switching to find information or when you are spending a lot of time just trying to understand changes or processes that happened that you were not involved in. This will happen once you scale past the company size of like 10 employees in my experience.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're using Guru as a central repository of knowledge base. All the important documents can be accessed from Guru, which makes it easy for anyone in the organization to access the documents as needed.
  • Managing knowledge base
  • Handling key content pieces
  • Distributing content
  • The UI of their home dashboard can be better.
  • Can add more options on home page to make it easy for users to find information.
Guru is very easy to navigate and comes in very handy for our organization when it comes to finding the right resource. Teams can use the platform to distribute knowledge base throughout the organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I recently started using Guru, and I couldn’t be more impressed with its functionality and user-friendly interface. The app has made a significant impact on streamlining the process.
  • Easy to verify documents to make sure that all processes are up to date.
  • Easy tool to use to collaborate with other team members.
  • Card are organized and easier for team member to find what they need.
  • Interface can be improved.
  • When editing a card, the editing tool can be improved.
Our team has been using a lot of documents, and GURU is well-suited when it comes to organizing those documents. It helped us filter what is needed and what's not. It helps everyone on the team to get answers to questions that arise.
February 23, 2024

Resource Hub

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used Guru Cards on a daily basis for the concerns that are new to us. We need to check the respective Guru Cards with the right keywords to get the resolution steps and guidance that are listed on the Guru Cards in order to get in touch with the right team to get the issue resolved. I almost get all the resolutions and guidance, and it is very simple and easy to navigate.
  • Providing the assistance with the right steps
  • Easy to search with right keywords of concern
  • Time management and Saving the precious time
  • Adding easy navigation to the Keywords
  • Direct result for searched concern
  • Adding more features in the library - recent liked Guru Cards, that should be in library also, Recently added
It is well suited for the workflow with the help of charts and easy to use for steps and it will be fine. The scenarios where it is less appropriate when there is a concern which doesn't have any step to resolve this and it comes with a paragraph which leads to investing more time to go through it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We LOVE Guru. It has changed the way we think about knowledge management. We've found so many ways to use it and are loving all of the updates that have come down the pipeline over the last year. The AI integration is HUGE. Our employees can ask a question and Guru answers the question and cites our sources. We went from having documentation scattered all over the place to having 5 beautiful, clear collections that make it easy for our team members to find exactly what they're looking for without the hassle.
  • Organization
  • Customization
  • Simplicity
  • Public-facing resources
We use it as a knowledgebase for our internal and external training content, policies and procedures, team member life stories, and everything in between. It's great for documenting things like learning and development processes and expectations. Our new hires loved having Guru as a support. The rest of us wish we'd had it when we started!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our knowledge was not centralised, spread across different platforms and no easy way to answer recurring questions. Guru is being used to increase agents' productivity by feeding them cards/information right on their fingertips - whether in Slack, the portal or directly in the case management system. The AI functionality makes it even easier to find and share the needed information.
  • Integrate with other knowledge platforms
  • Answer repeatable questions
  • Ease of use/search
  • Answers AI still struggles sometimes with answering questions synced from Slack
Well positioned as a centralised and byte-sized KMS, aiming to easily answer/share quick questions. Great integration capabilities with other corporate platforms such as Salesforce, Slack, Zendesk, Confluence and many more. Less appropriate as the only full scale KMS, where more collaboration will be required for example, such as Confluence.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Guru for content and knowledge management as well as verifying and storing business documentation. Guru is utilized to create clarity in communication, streamline business processes, improve the customer experience, increase employee engagement and knowledge retention.
  • Content management including information verification
  • The announcement feature allows for real time communication
  • Change management practices are enhanced due to Gurus detailed features
  • The feedback features help ensure consistency and correct content
  • Accessing the reports dashboard instantly would be nice
  • Initial landing page is intuitive and a simple splash page with where to find what might be helpful for some
Guru product support is helpful to ensure the product features and utilization are maximized. The announcement feature helps to create clarity in communication. The knowledge and content management aspect is important for creating engagement and user acceptance. Gurus’s design and specifications help create a streamlined experience with verified and accurate content.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru at work to centralize knowledge and improve productivity by diminishing imputs via chat.
We have different collections for different departments among the company as well as collections for processes that imply the whole team.
Everyone in the organization is invited to use Guru first when having some question and if the information needed cannot be found in Guru, we encourage them to document it when they get the answer.
  • Customer Service is TOP
  • Connect with Slack or other apps
  • Organizing info (collections, boards, etc)
  • Design of the writing interface
  • Having a card under two collections
  • Customizable verification window
It's perfect when a company grows in number of members and informations needs to be storaged so everyone has access to it and can check it when needed instead of asking directly a collegaue, which is inefficient.
It's also helpful to create a database of standardized procedures so you can make sure everyone has access to them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru as a knowledge base and training system. It allows everyone in all departments to stay on top of important changes and allows for consistency and efficiency in working with our clients. I use it daily.
  • ease of editing cards
  • instantaneous access to changes
  • ease of searchable database
  • more editable features such as font sizes and highlighting colors
You can add a Guru card for literally every process of your job. It is incredibly helpful for training purposes. We also use it for templates for the many contracts we provide. It allows everyone in our department to have access to the most up to date changes on everything we need to know - providing efficiency and consistency for our clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru to quickly get help while troubleshooting our products. We use it all the time, it helps with and solves many of our cases. It makes me more confident in my work. Our managers motivate us to use it as well, I have never had something Guru did not have the answer for.
  • Quickly come up with answers
  • Provides detailed troubleshooting steps
  • Solves cases
  • Sometimes key word search could be better
  • Sometimes it recommends other Gurus not related to the issue
  • I would like to see an app
Guru hands me cards that can solve the problem that I am currently working on. This can allow me to focus on the customer that I have on the phone. It helps me getting better at troubleshooting but also helps me with my softskills because I can focus on them while Guru does the troubleshooting for me.
January 29, 2024

Game changer Guru.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
At the organizational level, Guru can be used to create a centralized repository of internal knowledge, including processes, best practices, FAQs, and troubleshooting guides.
  • Find the best possible solutions for the merchants.
  • Navigate the steps and show correct results.
  • By using Guru, organizations can create onboarding guides, training materials, and resources to help new employees get up to speed quickly and efficiently.
  • Quick search required.
  • It should be accurate with the concern.
  • It should be more with snapshots.
This is the most informative tool I have ever used. It provides frequent announcements and quick updates automatically. However, there is one area that needs improvement, which is the need for more accurate search results instead of having to choose from four options. The other expects to work on snapshots when required to make things easy to understand.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The knowledge base is a one-stop location for all of the needs and resources for day-to-day interactions, extremely useful and very critical to the day-to-day operations of the team members. We use Guru as a location for all of our cards and resources on all of the company's internal information, so we don't need to mess around with bookmarks, etc.; we often have collections of cards created so we can easily find cards that we would frequently visit at a moments notice. The ability to use the app in a floating window above our current browser also makes it very easy to use when dealing with large volumes or even when it's very busy. The search function is very handy as it's extremely in-depth; one mention of the searched word can pull up hundreds of cards, which is handy when you can't quite remember the title of a card or the specific collection you left it in.
  • Search
  • Resources
  • Helpful
  • Filtered search not as broad sometimes.
  • Needing log in to okta every day but that may be more organisation issue.
We use Guru for searching and looking up resources, so we do not need to have dozens or hundreds of bookmarked tabs; we know exactly where our information is stored, so it's easily found. There are no issues with any scenarios where it's less appropriate; it's a vital daily tool in our role.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business uses Guru as a knowledge center and collaborative information-sharing tool. It helped supplement some other tools we use and is used more heavily in my business unit within the greater CX sphere. I'm specifically a member of the support team where it is probably used most. It allows us to have different cards for different customer facing scenarios and resources and text associated with those issues.
  • Easy to use interface
  • It has different sections for different groups so that I have access to what I need without being bogged down by what I don't
  • A plug-in that makes things able to be added fast.
  • The org chart feature on this app feels out of place
Again, where Guru really comes in as a powerful tool is for our Support team. Before we didn't really have a collective information for support tickets and how to tackle them source besides our help center (which is externally facing) and Slack (which holds way more communication then just how to solve something). This creates a central place for our team to go where we can link support tickets to and obtain analytics on what problems we're seeing the most.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru is our one-stop shop for all customer-facing knowledge that our CS and sales teams use on a daily basis. We had the standard set of problems that growing organizations face: lots of knowledge, no standard place to put all of our knowledge, knowledge changing by the day, lack of confidence among customer-facing teams in the knowledge they found. We implemented in CS and sales to solve all of these challenges.
  • Central repository of all knowledge
  • Confidence in knowing knowledge is verified
  • Trackable analytics for executive visibility
  • Rapid rollout of new knowledge
  • Searchability of knowledge and notifications for content that has no search results
  • Ability to set more custom, retained analytics
  • Customizable content for individual prospects
I've implemented Guru at multiple companies and found that it works best for smaller teams that are very familiar with SaaS products. The Slack integration has been key every time I've implemented, as sales and CS were getting a ton of knowledge from Slack conversations and Guru is able to replace and supplement those conversations with trackable, verified knowledge. I would not recommend Guru for traditional organizations. It is more for fast, nimble orgs that want to share quickly changing knowledge rapidly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Guru Card in conjunction with Shopify meets essential business requirements, including simplifying freelancer payments, managing budgets efficiently, ensuring secure transactions, and enhancing overall project efficiency. This is especially advantageous for tasks such as web design, content creation, or marketing within your Shopify store.
  • Highlighted answers for related concerns
  • Providing answers by knowing the keywords
  • Super useful knowledge based information
  • Ask a question bot needs to improve more
  • The UI can be improved a lot more also
  • The analytics could provide more information as well
Freelance Projects: Ideal for short-term needs like web development or graphic design.

Remote Team Expansion: Useful for assembling remote teams in areas like content writing or SEO.

Niche Skill Sets: Beneficial for projects requiring specialized skills not present in your current team.
January 05, 2024

GURU is really GURU!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
GURU is mainly used to support customers for gaming related issues, mostly troubleshooting.<br>We implement GURU cards to support players around the world for Rockstar Games.<br>It is very reliable and easy to use. <br>We use it to find solution faster for all types off issues the players are facing.<br>
  • Fast answers
  • Easy to search and assist
  • Reliable
  • Mostly used by teams
  • Updated with most solutions
  • None
  • None
  • None
GURU is mostly used for in depth knowledge. Like in game issues and solution. This tool is updated with internal information and easy to find and assist to customers in chats mainly.
For most troubleshooting we use GURU as it provides us the basic information updates by clients or employees.
Easy to find and search for solutions
December 27, 2023

Extremely user friendly!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were previously unable to access a database that had all of our information at our fingertips. It is so easy to find what I am looking for within seconds. The interface is extremely easy to use and I now have no trouble finding what I am looking for. Loving it so far! I no longer have to ask managers or teammates for information that I previously had to, it is right there in one easy to find and maneuver place.
  • Organizes data
  • Easy to find
  • Aesthetically pleasing
  • Quick results
  • Has answers to everything
  • None so far
Extremely easy to access data that i previously had to ask for.
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