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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews

Why Guru

10 out of 10
March 15, 2024
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made …
Continue reading

Guru Is Awesome

9 out of 10
March 06, 2024
Incentivized
Guru is used as an internal knowledge-base. It ensures that everyone has access to relevant information and we don't have to spend …
Continue reading

Resource Hub

10 out of 10
February 23, 2024
Incentivized
I used Guru Cards on a daily basis for the concerns that are new to us. We need to check the respective Guru Cards with the right keywords …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(336)

Attribute Ratings

Reviews

(1-25 of 181)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Guru to host and maintain our knowledge base, containing all sorts of policy documentation, "how-to" guides, approval matrices, and lots more. As an end-user, I consume information in our knowledge base via Guru, where knowledge is organised into "cards" based on various topics. I most frequently access the knowledge base through the Chrome extension, which allows me to access recent cards or search without having to open a new tab, navigate to the dashboard, etc. It makes fingertip access to the knowledge base fast and very efficient.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru is an excellent platform for information creation and exchange. Anything you register with Guru can be recorded and accessed at any time, even if you are the only user on your team. I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. For example, configuring an FTP program is a method that is consistent with just minimal modifications each time. Sharing those screenshots together with the technique through an email attachment or a link in Teams saves a ton of time. The ability to forward verification to additional team members and even have Guru mark items for further verification on a schedule is amazing! Fantastic product.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My team uses Guru as a knowledge base for training assets, onboarding documents, product knowledge, and other process documentation. <br><br>Guru makes it easy for our team to find what they need to do their jobs, and it reduces friction for newer employees or cross-training team members on new projects.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru helped us streamline our knowledge management processes, fostering collaboration, and ensuring that our team has access to the information they need to do their respective tasks. Being in the Support team, this tool helped us create internal FAQs, and record SOPs that both new and existing members use when assisting customers.
March 15, 2024

Why Guru

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using GURU as our main knowledge base tool where we go to check on updates, processes, and team communication. This tool made it easier for us to check and validate if the processess and any actions we will be making are in line and up to date with our company policies and processess.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Guru for everything, including gathering spiels and keeping up with the latest improvements. Guru is really useful in our daily work routine because our account gets a lot of updates every now and then. The "cards" are simple to put up, time stamped so you know they're up to date, and you can provide admin access to a group of people to make updates. Everyone else can post comments and make ideas, ensuring that your data is up to date and accessible. Personally, I enjoy the Chrome plug-in; Guru's search is excellent, and I rarely have trouble finding a card for whatever I'm looking for.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru has changed the way we work as a team. As listed below, we had many issues trying to find a home for all of our event details, and now Guru is that space for us. I was receiving so many questions about events because no one knew the details before attending, and now, everyone can see them and know what to expect. My attendees are going into events feeling much more confident and secure in our commitment and attendance. I was expecting my team to adopt 25% of its features, but we have surpassed 90%! This has been wonderful for our workflow and how we interact with each other as well. Below, you can see the issues we used to have and how Guru has helped solve them. I would recommend this product to anyone who has the same problems as I once did. We used to have these issues: -Nowhere to house all of our event details -No updates on new information -No ease of finding details -Tons of questions from event attendees because they were not set up for success. How is Guru solving these issues? -All details are on one platform. -It is straightforward to navigate. -New information notifications are available to card subscribers. -Event attendees feel well-supported and know what to expect.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. Guru is friendly and easy to use and it is an awesome helper. I really recommend it to use it on internal information and data.
March 06, 2024

Guru Is Awesome

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Guru is used as an internal knowledge-base. It ensures that everyone has access to relevant information and we don't have to spend time tracking down long forgotten slack threads. It also helps us create standardized processes and procedures. To sum up Guru is invaluable for increasing our efficiency and we use it across all departments and all levels. <br><br>
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're using Guru as a central repository of knowledge base. All the important documents can be accessed from Guru, which makes it easy for anyone in the organization to access the documents as needed.
February 23, 2024

Resource Hub

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used Guru Cards on a daily basis for the concerns that are new to us. We need to check the respective Guru Cards with the right keywords to get the resolution steps and guidance that are listed on the Guru Cards in order to get in touch with the right team to get the issue resolved. I almost get all the resolutions and guidance, and it is very simple and easy to navigate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We LOVE Guru. It has changed the way we think about knowledge management. We've found so many ways to use it and are loving all of the updates that have come down the pipeline over the last year. The AI integration is HUGE. Our employees can ask a question and Guru answers the question and cites our sources. We went from having documentation scattered all over the place to having 5 beautiful, clear collections that make it easy for our team members to find exactly what they're looking for without the hassle.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our knowledge was not centralised, spread across different platforms and no easy way to answer recurring questions. Guru is being used to increase agents' productivity by feeding them cards/information right on their fingertips - whether in Slack, the portal or directly in the case management system. The AI functionality makes it even easier to find and share the needed information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize Guru for content and knowledge management as well as verifying and storing business documentation. Guru is utilized to create clarity in communication, streamline business processes, improve the customer experience, increase employee engagement and knowledge retention.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru at work to centralize knowledge and improve productivity by diminishing imputs via chat.
We have different collections for different departments among the company as well as collections for processes that imply the whole team.
Everyone in the organization is invited to use Guru first when having some question and if the information needed cannot be found in Guru, we encourage them to document it when they get the answer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru as a knowledge base and training system. It allows everyone in all departments to stay on top of important changes and allows for consistency and efficiency in working with our clients. I use it daily.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Guru to quickly get help while troubleshooting our products. We use it all the time, it helps with and solves many of our cases. It makes me more confident in my work. Our managers motivate us to use it as well, I have never had something Guru did not have the answer for.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The knowledge base is a one-stop location for all of the needs and resources for day-to-day interactions, extremely useful and very critical to the day-to-day operations of the team members. We use Guru as a location for all of our cards and resources on all of the company's internal information, so we don't need to mess around with bookmarks, etc.; we often have collections of cards created so we can easily find cards that we would frequently visit at a moments notice. The ability to use the app in a floating window above our current browser also makes it very easy to use when dealing with large volumes or even when it's very busy. The search function is very handy as it's extremely in-depth; one mention of the searched word can pull up hundreds of cards, which is handy when you can't quite remember the title of a card or the specific collection you left it in.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business uses Guru as a knowledge center and collaborative information-sharing tool. It helped supplement some other tools we use and is used more heavily in my business unit within the greater CX sphere. I'm specifically a member of the support team where it is probably used most. It allows us to have different cards for different customer facing scenarios and resources and text associated with those issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Guru is our one-stop shop for all customer-facing knowledge that our CS and sales teams use on a daily basis. We had the standard set of problems that growing organizations face: lots of knowledge, no standard place to put all of our knowledge, knowledge changing by the day, lack of confidence among customer-facing teams in the knowledge they found. We implemented in CS and sales to solve all of these challenges.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Guru Card in conjunction with Shopify meets essential business requirements, including simplifying freelancer payments, managing budgets efficiently, ensuring secure transactions, and enhancing overall project efficiency. This is especially advantageous for tasks such as web design, content creation, or marketing within your Shopify store.
January 05, 2024

GURU is really GURU!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
GURU is mainly used to support customers for gaming related issues, mostly troubleshooting.<br>We implement GURU cards to support players around the world for Rockstar Games.<br>It is very reliable and easy to use. <br>We use it to find solution faster for all types off issues the players are facing.<br>
December 27, 2023

Extremely user friendly!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We were previously unable to access a database that had all of our information at our fingertips. It is so easy to find what I am looking for within seconds. The interface is extremely easy to use and I now have no trouble finding what I am looking for. Loving it so far! I no longer have to ask managers or teammates for information that I previously had to, it is right there in one easy to find and maneuver place.
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