Love Gusto!
We use Gusto as our internal payroll software as well as use it to manage payroll for over 50 companies that we provide services to. …
Starting at $46 per month
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What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Recent Reviews
Awards
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Popular Features
- Direct deposit files (157)8.787%
- Pay calculation (154)8.686%
- Salary revision and increment management (133)8.484%
- Benefit plan administration (106)7.979%
Reviewer Pros & Cons
Pricing
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
Cloud
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Cloud
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $46 per month
Product Demos
Gusto Payroll Demo
YouTube
Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gusto?
Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
Gusto Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
Gusto Screenshots
Gusto Video
Gusto is more than payroll and benefits
Gusto Integrations
Gusto Competitors
Gusto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English, Spanish |
Frequently Asked Questions
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Gusto starts at $46.
Reviewers rate Reimbursement management highest, with a score of 9.5.
The most common users of Gusto are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(361)Attribute Ratings
Reviews
(1-25 of 175)Companies can't remove reviews or game the system. Here's why
April 10, 2024
Love Gusto!
We use Gusto as our internal payroll software as well as use it to manage payroll for over 50 companies that we provide services to. Depending on the client, 4 day processing for direct debit causes issues, but this is typically for a client that has previously had insufficient funds.
- HR and Tax forms. LOVE THIS!!
- Auto filing 941s, 940 and SUTA reports.
- Paying Tax Liability.
- User Friendly.
- 941 Filings: would like to be able to file a "final" 941 for companies that are closing down.
- 941 Fillings: Would like the option to file an amended 941.
- Paystub email alert to employees. Come day before payment instead of mid day on pay day.
April 06, 2024
Gusto is Great
We have a small business with one employee, and then at times, employees or contractors in other US states. Gusto was able to onboard these other people, and and advise me on setting up the state employment accounts for them.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
- Setting up new employees
- Helping out on difficult issues
- Reminding me about tasks that need to be done
- Reminding me to remove '"dormant" employees that haven't worked for awhile from the active payroll.
- It would be nice to have a state-by-state article about all 50 state employment regulations and procedures.
April 06, 2024
Gusto User Review
an onboarding tool to get documents setup for new employees. Also, the main payroll platform for checks, there was also a savings tool for saving for a rainy day that employees use.
- Very simple login and navigation throughout system
- Easy to get documents and records retrieved
- The pay stubs are very organized and easy to read
- the first log in attempt for onboarding was a bit confusing
- it kept reminding me to use the rainy day fund
April 06, 2024
Gusto Review
we use Gusto as our HR platform - it also includes all our payroll information. It is a consolidated one stop shop for all HR needs and provides everything employees need to access paystubs, benefits and anything in between.
- Payroll
- Benefits
- Tax Forms
- in app chat
April 06, 2024
Gusto is a good easy to use baseline payroll and HR rool
My organization used it for payroll. It was a small financial services firm and it was the perfect tool to make sure that everyone got paid and that other aspects of the business like stock, equity such as carried interest, and time off were managed in an easy to understand manner.
- payroll
- benefits
- human resoruces
- insurance
- local and federal tax forms
- net-to-gross calcualtions
- i wish they had early direct deposit
- time tracking can be confusing for freelancers
April 04, 2024
Very user friendly product great for small business
Gusto has been primarily used by us to process payroll and contractors. It makes payroll seamless and easy as it is very user friendly and easy to get started. It also is great in handling tax forms and reporting.
- Hiring of new hires (ease of onboarding)
- Providing tax forms
- Entering/running payroll
- Functionality is slow when over 100 employees
- Time tracking has room for improvement
- Interfacing for benefit enrollment with outside parties doesn't always work.
March 30, 2024
Gusto Review 10/10
We use Gusto as our main payroll software for all of our clients as well as our own payroll. Not only is Gusto a reliable source for payroll processing, the "upload a notice" feature has been incredible for our firm. The support that Gusto offers firms like ours is unmatched with 3 different communication options.
- Support
- Helping with any notice received.
- Amending quarterlies as needed.
- I would like to be able to file a return as final through the software.
March 29, 2024
Gusto Payroll - Either you love it or hate it.
My Clients that use Gusto provide me with Accountant access to their Payroll in order for me to retrieve reports, etc. I find that it is not a user-friendly site as well as it takes significant time to figure out what the bank transactions actually are and what they match on the reports.
- Timeliness
- Large agency payroll
- Unsure
- Transaction matching to reports
- More user friendly reporting is desired
March 28, 2024
Great for payroll
We are a small business with a relatively small team of 6 people. We use Gusto for everything related to payroll, managing paid time off, distributing tax documents, and so forth. This service addresses many problems associated with handling payroll, it makes everything really easy. That is the full extent of our use case.
- Time off dashboard
- Communication
- Easy access to tax docs
- Faster direct deposit
- Easier to navigate PTO dashboard
- More communication about deadlines, etc
March 27, 2024
If your time is valuable do not use Gusto
Score 1 out of 10
Vetted Review
Verified User
Gusto has caused me 10 times more problems than they have solved. I was doing my own payroll before hiring them to try to delegate some of my work, and hopefully reducing the stress I experience as a business owner. I was referred by a colleague to Gusto as a trustworthy payroll service, and I can with complete confidence say I will never take advice from that person again.
- Nice looking website
- Great at distracting you with referral incentives
- Employees do a fabulous job reading scripts in a foreign language
- Delaying responses to urgent matters until after they accrue late fees
- Paying your payroll taxes effectively
- Saving you money in late fees by filing your payroll on time
- Actually doing what they promise to do
- Not paying UI rate changes after you already paid them yourself and then holding your money hostage for 2 months.
- Getting the idea that they are the tax police and actually a contracted service out of their protocol.
February 14, 2024
Terrible with State Taxes
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get a serious person to help me. They have not been able to file our state taxes as a result. They say there's a missmatch between out EIN and name with the stat and the IRS, but there is nothing, we have called and called and called and emailed and emailed and emailed, and no help.
- messing up state taxes
- payroll
- ease of use
- Customer service with tax issues
November 20, 2023
Complete drop in customer service over the years
I used Gusto to process payroll for my small business
- Payroll
- 1099
- W2s
- Customer Service
September 09, 2023
Gusto makes hard things easy
We use Gusto to manage HR operations and process payroll/taxes. It handles all of our organizational HR processes and we use it broadly across the team. In Gusto we store personnel information, file new hire reports, onboard folks, and store important documentation, such as performance reviews, pay history, signed employee handbooks, etc.
- Processes payroll
- Files taxes, new hire forms, etc.
- Stores team information
- Provides high quality customer support
- Providing more differentiation between user roles
- Ease of time tracking
- Embedded reimbursements or ability to sync with a platform like Divvy
May 05, 2023
Gusto is just the best!
We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use on-boarding process. Best of any system that I've tried, and every aspect of it is digital – including all document signing. This is great for virtual teams! We also easily, paperlessly and seamlessly sign up staff for benefits. Everything is integrated and simple to administer. We also use Gusto to manage payroll for all our clients. It's easy to toggle to different clients, and stay on top of the varied payroll and reporting schedules that our clients have.
- Process payroll, generate payroll reports, keep track of quarterly and annual filings
- Integrated with a host of other specialize applications to customize personnel management by client
- Billing is simple to understand and easy for master account holders to manage when they have multiple clients.
- The interface is terrific. Best SaaS, in my opinion!
- Export reports directly to Excel instead of CSV.
- Allow admins to build better, customized workflows and notifications to managers.
May 02, 2023
Gusto is great!
Onboarding and Payroll Gusto makes both very easy!
- Onboarding is super easy for me and my employees.
- Payroll is easy to enter.
- Customer service is very quick and friendly.
- Recently, they have let the ball drop a bit with submitting some state forms on time.
- Other than this recent issues with timely forms, they have been great!
We use Gusto for Payroll, Benefits Administration, HR Compliance, Employee Engagement Surveys, and Expense Reports.
We us it to administer employee payroll 2x month.
We use it for mandatory HR training to remain compliant with state laws.
We use it for monthly engagement surveys.
We use it for expense reporting on personal cards for reimbursement.
We us it to administer employee payroll 2x month.
We use it for mandatory HR training to remain compliant with state laws.
We use it for monthly engagement surveys.
We use it for expense reporting on personal cards for reimbursement.
We use it to administer benefits and FSA management.
- Payroll
- Modern UX
- No mobile app for expense reporting
- Does not support international employees well
The Gusto was used
for payroll of the contractors and employees, who were worked for our company. It made tasks
which were apprehended with ease and it helped to achieve in establishing a
working system. The great option of Gusto, is that it gives you to choose the
1099 for you or you can do it yourself, which is very vital if your contractors
from different states. And the last, but not least a positive greeting
at your dashboard and upon completing tasks give you a really nice feeling in
your work routine.
- It is great to keep up yor payroll schedule
- Good report management
- You can even consider international contractors for payroll
- It gives forehand alert for upcoming bank holidays
- The scheduled payment always arrives on time
- In my personal opinion, so far so good. However, my evaluation only as a user
April 26, 2023
Gusto, get Paid!
Within Alleva we used Gusto to get pay, to request time off, and to manage and organize an org chart. All these things were super easy to use in Gusto, and were simple enough that not much training was needed. The pay stubs were easy to find, and it was simple enough to request time off, and check time off balances.
- Get Paystubs to the User
- Helps with Requesting Time Off
- Organizing an Org Chart
- They always are looking for referrals.
- Sometimes it wasn't super easy to find time off requests
Our organization uses Gusto to manage benefits and payroll and using it has been a great experience so far. I can easily modify bank account information, split up paychecks between banks, request time off, and manage my benefits. Gusto makes it easy to handle a lot of administrative tasks that were previously headaches.
- Easily split paychecks between different banks
- Request and manage time off hours
- Health insurance and benefit enrollment
- Submit receipts for reimbursement
- N/A
April 25, 2023
Gusto provides excellent value for the price
We advise small business startups, and strongly recommend Gusto for their payroll needs. Gusto is affordable, and very easy to use. After the start up phase (which is a bit cumbersome registering with all the state taxing authorities), gusto is on point, and payroll is completed accurately, all the time. Problem solving is thorough when a notice is received from a taxing authority. All of the employees I have dealt with have been professional and helpful.
- Automatic payroll
- correcting errors
- being proactive
- Registering with state tax authorities
- Too many emails
- Adjustments are sometimes difficult
April 25, 2023
Gusto makes payroll simple
We use Gusto to run payroll and pay all payroll taxes. We didn’t want to run into end of the year headaches due to unpaid or inaccurate payroll taxes. We also wanted an easy way to work with contractors and easily provide them with the proper payroll forms. Gusto made doing this very straightforward.
- Automatically handles payroll taxes
- Gathers state and federal tax info for you
- Helps with sending out employee onboarding information
- It also sends out both digital and physical notifications with ease
- If I had to come up with some extra features I’d say: complete business tax help
- Mobile app
- N/A
February 28, 2023
Delivers on 99.9% of things that any small business needs.
Score 9 out of 10
Vetted Review
Verified User
We use Gusto daily as the punch clock for the employees. However, in an industry with unfortunately high turnover, it turns the hiring process into a very simple task. Especially in todays modern workforce where everyone has a phone in their hand at all times. I can literally email the potential candidate while they sit across the desk from me, and we can complete the entire hiring process in just minutes. From interview, to offer to official forms being submitted to the federal government - literally less than 20 minutes total. It's also extremely helpful for the employees to be able to obtain their W-2's and paystubs at the click of a button. My job would be much harder without this very useful online tool.
- Monitor & track employee time & attendance
- The onboarding process of new hires
- Sending timely reminders about things that are essential to keep the business running smoothly
- The support isn't very impressive, although it's rare that we even need their help.
- I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
I use it for hiring, running payroll, time tracking, and self-administering benefits.
- track time off
- easily pay employees and contractors
- easily hire
- Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
- When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
- Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
- A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
- Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
January 14, 2023
Cute and easy to use, but customer service is asleep.
We used Gusto for six years. We used it as payroll software as well as benefits administration and brokerage. It was our one stop shop for HR.
- Graphic Interface is very cute and pleasant to look at it.
- They make everything really simple.
- Super intuitive to use.
- The customer service is ridiculously slow.
- The customer service is not always helpful.
- The benefit administration is lacking in value.
Score 1 out of 10
Vetted Review
Verified User
We transitioned from another payroll / HR system to Gusto in December of 2022. Gusto's pitch was that they would automate all of our onboarding for tax registration and would automate filing our quarterly taxes.
- Nothing
- In my opinion, the support is terrible
- From my experience, sales people disappear as soon as you are sold